LEASING OFFICE IS VERY RUDE AND UNPROFESSIONAL !! I would leave negative stars if it was an option. They will not help you nor answer simple questions without catching an attitude.

I lived in this so-called “luxury” apartment complex for 15 months. If I hadn’t been locked into a lease, I would have moved out within the first month. I do not recommend this place. From the very beginning, the experience was terrible. We moved from another state, and when we arrived to clean the apartment before moving in, the water smelled like rotten eggs and sewage. We reported this immediately, yet it took nearly two weeks for management to address it in a professional manner. During that time, I couldn’t even shower in my own apartment. We were forced to stay with family an hour away, which increased our commute, disrupted our work life, and resulted in paying rent for an apartment we couldn’t properly use. On top of that, we made a 5.5-hour drive for nothing because the water issue was unresolved. Management frequently sends emails and enters apartments with extremely short notice, sometimes even the same day. This feels unsafe and completely violates any sense of privacy. The sound insulation is very poor. You hear everything: upstairs neighbors running, babies crying next door, bass guitars, parties, and people yelling in the hallways late at night. While noise comes from residents, proper enforcement and sound control policies are clearly lacking. Although the complex is advertised as smoke-free, the building often smells terrible. I informed management that I have asthma, yet their response never went beyond sending emails. The ventilation system is shared, and the air coming through it is far from clean. I regularly woke up in the mornings struggling to breathe. The garage gate is almost always broken, gets “repaired,” and then breaks again. This is not a safe area—my father’s car was stolen nearby—so security should be taken seriously. The garage itself is constantly dirty and smells bad. The garage elevator smells strongly of urine. In 15 months, I witnessed it being cleaned only once. Moving in or out—especially to upper floors or certain buildings—is extremely difficult because the garage clearance is too low for moving trucks. You’re forced to carry furniture through long corridors from outside. Despite being a very clean and organized tenant with regular daily, weekly, and monthly cleaning routines (we don’t even wear shoes inside), they kept our security deposit claiming a cleaning fee. I even re-cleaned the apartment after moving out. Lastly, during 15 months, we had only one late payment, caused by a bank issue, and they charged a late fee immediately without any consideration. Overall, this was 15 months of stress, discomfort, and disappointment. This place does not match its “luxury” label in any way.