Where do I even start. From the beginning, this was a mess. After signing, they sent me the “welcome letter” 5–7 times because they kept getting the numbers wrong with rent, parking, and even the concession. There was constant babysitting before I could sign anything. The lease wasn’t finalized until a week before move-in, even though the process started a month and a half earlier. Communication was terrible, and Brayden and Amya repeatedly failed to get the lease details correct.

Move-in was another disaster. Our move-in date was changed just days before, after we had already set up electricity, internet, and movers. The apartment wasn’t ready, having dirty floors, ants and baby spiders in the kitchen, missing blinds, a swinging closet door, swapped den doors, and more. We immediately had to submit an emergency work order for a broken toilet.

The only positive was Ace from maintenance, who went above and beyond fixing multiple issues that should have been handled before move-in. The rest of the staff was disorganized and unhelpful. We were told parts would be ordered, but follow-through was doubtful. At one point, we were even showing late fees because they failed to process our payment.

For how old this property is, they nickel-and-dime residents while delivering poor management and upkeep. The unit was not worth the price, especially with issues like ants in the kitchen. We broke our lease within the first week and that was the only process they handled quickly, though they acted like they were doing us a favor.

If you move here, do it for the surrounding area, not for the apartment or management.

Their refund check bounced! I was interested in renting here but the drug use on the property was extremely evident and I decided to live elsewhere. I had paid $250 during the application process and $200 of that was refundable if you didn't sign the lease. First it took months and lots of calls and e-mails just to get the refund check back. Then the icing on the cake was the check bounced like a rubber ball. Buyer beware.

Murn management is not good either better than the last it gives corporate greed with all the new changes

let me start off by saying these apartments are weird for them to be so called luxury they bait you in and your apartment looks nothing like the demo we did not see our apartment unit our move in date causing us to spent more for a upgrade w a additional fee we were promised a smart home still nothing after a year ...get our first rent its 1879 next rent was 1975 plus allocated fees we pay 2100 just to add the icing on the cake they make u pay for lockers they make Amazon put it in a locker so you have no choice for your mail and if dont pick it up on there time that another charge..thin walls i can hear my neighbors sexual encounters the people above us runs stampedes in there apartments and they have the nerve to try to chrge 2500 plus to break your lease only thing good is the location the trash shoot is broken you have to sit your trash bags out side your door this makes the ground stained with trash juice and its visible and yea the gate is always broken its just not worth it moving is also a hassle u have to use elevators no entry for trucks so your walking all the way to elevators to get to your apartment with your belongings theres hud inspections from the bank in select units as well these apartments definitely did not live up to our expectations edited review Michelle is awesome and makes the apartments much better and always puts her best foot forward for the residents she's very pleasant and fun to be around prairie crossing keep her here she makes the apartments much better

Update portico is horrible for firing the last staff the new staff sucks and is losing our packages don't care for the residents at all and attitude is all we receive

Would avoid this complex if possible. We lived there for 6 months before having to move due to constant water damage and mold problems. Management changed days before we had moved in, so we tried to be understanding, but it became evident even the new company wasn’t caring. To begin, we were sold a unit that advertised having outdoor storage, which ended up being an HVAC closet that wasn’t useful. We were told it had smart locks and smart thermostat, but walked in to an old AC system and the smart locks had been removed. Weeks after moving in, the mailboxes were tampered with. No info on where to get your mail was sent, we had to go directly ask the leasing office (still sent us to the wrong USPS office). Weeks went by with no updates from management. We had to ask the postmaster directly. Multiple times we let the office know about sever water damage in our bathroom & the wall in front of the AC. Only thing done was sloppy paint over the damage, never actually fixed the water damage. They came by with mold “repair” paint after we complained again, but still never fixed the root issue causing the mold (sloppy paint job at that). We found even more mold in the bedroom closet after we moved. The trash room was always disgusting and full. Maintenance walked into my unit without knocking once. The trash cans sitting in front of the garage entrance are such an eyesore (picture of early in the week. By the end of week, it would be 4 other bins full). Hallways and floors were always dirty. For a place to claim to be Luxury Living, this was the worst complex I’ve ever been to and would steer clear.