MODERA TRAILHEAD (N/C 70% COMPLETE)

2532 EAST GRAND AVE, DALLAS, TX

APARTMENT (FRAME EXTERIOR) Podium 285 units Built 2023 6 stories ★ 3.2 (21 reviews) 🚶 76 Very Walkable 🚌 26 Some Transit 🚲 66 Bikeable

$53,471,410

2025 Appraised Value

↑ 116.6% from prior year

MODERA TRAILHEAD – INVESTMENT OVERVIEW

Critical Risk: Operational deterioration is undermining a theoretically sound lease-up play. Google ratings collapsed from 4.2 to 1.6 in six months (Jan–Feb 2026) due to maintenance failures, security breaches, and unresponsive management—red flags for an inexperienced operations team unable to stabilize a 285-unit Class A asset. This trajectory directly contradicts the financial underwriting: the 8.98% cap rate (291 bps above submarket average) appears to already price execution risk, but the Google review trajectory suggests that risk is materializing faster and more severely than modeled, with elevated churn and rent pressure likely to suppress stabilized NOI below the $9.6M effective gross income assumption.

Market positioning shows mixed demand signals. The 1-mile radius median HHI of $111.9K supports $3.1K rents, but the affordability ratio tightens sharply at 5-mile to 20.2×—indicating lease-up will depend heavily on penetrating the affluent 1-mile core (32.2% earn $150K+) rather than broader secondary demand. Strong walkability (76) is offset by minimal transit access (26), constraining appeal to the young-professional renter pool typically willing to pay premium rents. The 8-week free rent concession and 3-bedroom discounting (only 8.2% premium to comp vs. 54.8% for 1-bedrooms) confirm softer market absorption despite favorable supply fundamentals (minimal near-term pipeline competition).

Financial valuation appears reasonable but contingent on operations recovery. At $53.5M appraised value, the 291 bp cap-rate premium to submarket reflects completion and lease-up risk appropriately; however, the operational deterioration visible in Google reviews suggests that discount is insufficient to compensate for execution shortfall. The 50% opex ratio and $16.9K NOI-per-unit underwriting assume competent property management and near-stabilization conditions that are currently absent.

Recommendation: Watch-list, contingent on management change. The property is fundamentally sound (Class A finishes, $3.1K rent in affluent submarket, 70% leased), but operational incompetence is actively destroying value and lease-up velocity. Pass unless ownership commits to management replacement and provides evidence of traction recovery within 60–90 days.

AI overview · Updated about 8 hours ago
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Nature Inspired. Naturally Welcoming.

At Modera Trailhead, we've carefully chosen each surface, material, color, and finish to provide a comfortable, upscale apartment community. Located at the southern end of White Rock Lake where the Lakewood and Forest Hills neighborhoods converge, Modera Trailhead is a natural respite just minutes from the city. Taking cues from the architecture of the neighborhood and the surrounding Texan landscape, the community blends Mediterranean Revival style with nature-inspired design. Warm, welcoming interiors provide ENERGY STAR® appliances, quartz countertops, and upgrades including soft-close drawers and backlit mirrors. Thoughtfully designed 1-, 2-, and 3-bedroom apartment homes feature wood-plank flooring, chef-inspired kitchen with stainless steel appliances, quartz countertops, spacious bedrooms with large closets, and designer bathrooms with spa-like soaking tubs and frameless glass showers. Combined with unmatched views from the rooftop sky lounge, multiple gathering spaces for work and play including a wine-tasting room, and access to the Santa Fe Trail and the Loop, when you're at Modera Trailhead, you'll know you're home.

MODERA Trailhead positions as a new Class A asset with minimal value-add complexity. The property's 2023-2024 construction timeline and near-completion status (70%) mean virtually all 285 units feature premium finishes: white quartz/marble countertops, stainless steel appliances, modern slab/raised-panel cabinetry, and hardwood-look vinyl plank throughout. Unit consistency is exceptionally high across the 93 photos analyzed, with 52 observations rated "excellent" condition and zero deferred maintenance red flags. Amenities (resort-style pool, contemporary fitness center, high-end clubhouse with designer finishes) align with Class A positioning rather than value-add play. The play here is lease-up execution and market absorption in a new North Carolina submarket, not physical repositioning.

AI analysis · Updated 22 days ago

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AI Analysis

MODERA TRAILHEAD exhibits walkability-transit mismatch that limits upside despite premium pricing. Walk Score of 76 supports the $3.1K rent positioning and enables car-light living for pedestrian-oriented tenants, with strong bikability (66) adding last-mile flexibility. However, Transit Score of 26 signals minimal public transportation access—a meaningful constraint for the millennial/young professional demographic typically willing to pay $3.1K in Dallas. The property's pedestrian strengths likely depend on localized amenity density rather than regional connectivity, creating tenant sensitivity to neighboring development and occupancy risk if the immediate area underperforms. Verify proximity to employment nodes and whether the 70% completion timeline captures recent neighborhood evolution that could alter transit/walkability demand.

AI analysis · Updated 22 days ago
Distance Name Category
📍 4.4 miles from Downtown Dallas
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Pipeline poses minimal near-term competitive pressure. The 37-unit construction pipeline represents only 13.0% of MODERA TRAILHEAD's 285-unit base, and permit activity clustering around 7207 Gaston Ave (multiple stalled applications "about to expire" filed Feb 2026) suggests execution risk among competing projects. With no deliverable units on the immediate horizon—most permits remain in early review stages—occupancy and rent growth are unlikely to face headwinds over the next 12–18 months. The submarket's broader absorption dynamics are opaque given missing vacancy trend data, but localized supply competition appears manageable.

AI analysis · Updated 22 days ago
🏗️ 37 permits within 3 mi
13% pipeline
Distance Address Description Status Filed
0.3 mi 7207 GASTON AVE QTEAM MEETING TBD Phase 2 multi-family addition - Buildin... Application About to Expire Feb 13, 2026
0.3 mi 7207 GASTON AVE QTEAM MEETING TBD Phase 2 multi-family addition - Buildin... Application About to Expire Feb 13, 2026
0.3 mi 7207 GASTON AVE Phase 2 multi-family addition - Building 7 - 6 units - 33... Application About to Expire Feb 13, 2026
0.3 mi 7207 GASTON AVE Phase 2 multi-family addition - Building 17 - 7 units – 4... Application About to Expire Feb 13, 2026
0.3 mi 7207 GASTON AVE QTEAM MEETING TBD Phase 2 multi-family addition - Buildin... Application About to Expire Feb 13, 2026
0.3 mi 7207 GASTON AVE QTEAM MEETING TBD Phase 2 multi-family addition - Buildin... Application About to Expire Feb 13, 2026
0.3 mi 7207 GASTON AVE QTEAM MEETING TBD Phase 2 multi-family addition - Buildin... Application About to Expire Feb 13, 2026
0.3 mi 7207 GASTON AVE QTEAM MEETING TBD Phase 2 multi-family addition - Buildin... Application About to Expire Feb 13, 2026
0.3 mi 7207 GASTON AVE QTEAM MEETING TBD Phase 2 multi-family addition - Buildin... Application About to Expire Feb 13, 2026
0.3 mi 7207 GASTON AVE QTEAM MEETING TBD Phase 2 multi-family addition - Buildin... Application About to Expire Feb 13, 2026
0.3 mi 7207 GASTON AVE Phase 2 multi-family addition - Building 24 - 2 units – 1... Application About to Expire Feb 13, 2026
0.3 mi 7207 GASTON AVE QTEAM MEETING 3.19.2026 (ALL DAY) - Connecticut at White ... Payment Due Feb 20, 2026
1.3 mi 2376 LONGHORN ST Build 4 new residential townhomes with shared walls. Inspection Phase Sep 20, 2024
1.3 mi 2402 HIGHLAND RD Commercial - Multifamily New Construction of 4 building, ... Payment Due Feb 07, 2025
1.5 mi 5810 REIGER AVE QTEAM MEETING 11.20.2025 (9 am) New construction of group... Inspection Phase Oct 23, 2025
1.6 mi 6235 ORAM ST QTEAM MEETING 1.29.2026 (9AM) 40 unit, 4 story apartment ... Plan Review Jan 12, 2026
1.7 mi 6151 ORAM ST Construction of New Multifamily Units Permit About to Expire Dec 23, 2024
1.9 mi 5705 LIVE OAK ST New Construction Multifamily-5705 Live Oak Inspection Phase Jul 24, 2024
2.0 mi 6001 LEWIS ST Commercial New - Multifamily Inspection Phase Feb 08, 2024
2.0 mi 5946 LEWIS ST Building 5 condos -3 story. Revisions Required Aug 15, 2025
2.0 mi 6027 LA VISTA DR Construct 5 Plex WOOD FRAMESTUCCO/SIDINGCONDOS WITH ATTAC... Revisions Required Sep 19, 2025
2.1 mi 4918 EAST SIDE AVE New construction of 5-unit townhome building Application About to Expire Jun 28, 2024
2.3 mi 5601 BRYAN PKWY QTEAM MEETING 9.3.2025 AM To build 5 unit condos - Total ... Inspection Phase Jun 30, 2025
2.3 mi 5731 RICHMOND AVE QTEAM MEETING 10.21.2025 (AM) New construction of six-uni... Inspection Phase Sep 23, 2025
2.4 mi 4618 COLUMBIA AVE Multifamily-2 New Duplex Application About to Expire Dec 16, 2021
2.5 mi 4918 BRYAN ST New construction MFD, 7 dwelling units, 4918 Bryan Inspection Phase Jun 02, 2023
2.6 mi 1906 MOSER AVE QTEAM MEETING 3.10.2026 (All Day) new multifamily constru... Revisions Required Jan 20, 2026
2.7 mi 1255 ANNEX AVE QTEAM MEETING 1.8.26 (1:30 PM) New Construction - Multifa... Inspection Phase Nov 24, 2025
2.7 mi 1722 N FITZHUGH AVE 5 Townhome Units New Construction (Multifamily) Plan Review Dec 10, 2025
2.8 mi 1000 N PEAK ST QTEAM 1000 N Peak. New Construction of 54-unit, 3-story M... Revisions Required May 15, 2025
2.9 mi 4704 MONARCH ST Multifamily New Construction, 8 townhouses with 2 bedrooms Inspection Phase Apr 01, 2025
2.9 mi 4405 SCURRY ST Q-Team 4405 Scurry for a New, Commercial Multifamily deve... Revisions Required Nov 20, 2024
2.9 mi 4475 SCURRY ST New Construction of 18 unit Multifamily. Inspection Phase Oct 11, 2024
2.9 mi 4519 ELSIE FAYE HEGGINS ST The development will consist of (2) fourplex buildings of... Application About to Expire Aug 11, 2025
3.0 mi 4319 SAN JACINTO ST New Construction 9 unit multifamily. Inspection Phase Sep 17, 2024
3.0 mi 4320 SCURRY ST Q Team for East Village II New Construction for 3 buildin... Inspection Phase May 19, 2022
3.0 mi 4315 SCURRY ST Q Team review for East Village New Construction for 15 -... Inspection Phase May 04, 2022
Nearby Construction Notes

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Debt Notes

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Financial Estimates

Modera Trailhead is priced as a significant value-add despite 70% completion, with an 8.98% implied cap rate 291 bps above the 6.07% submarket average—a spread that appears to reflect execution and lease-up risk rather than operational underperformance. NOI per unit of $16.9K is reasonable for a stabilized Dallas Class A product, but the 9.1% vacancy assumption embedded in the $9.6M effective gross income suggests the model does not yet assume full occupancy. The 50% opex ratio is healthy for new construction. At $53.5M appraised value against a $16.9K NOI-per-unit run rate (implying ~$55M+ stabilized value), the property is undervalued on a cap-rate basis, indicating the appraisal may be conservative or the NOI estimate overstates near-term achievability during completion and stabilization.

AI analysis · Updated 8 days ago

Estimated from loan records, rental listings, and appraisal data using industry-standard assumptions.

Sale & Valuation

Est. Sale Price
Sale $/Unit
Value YoY
+116.6%
Implied Cap Rate
8.98%
Est. Cap Rate

Operating Income

Gross Potential Rent
$10,566,485/yr
Est. Vacancy
9.1%
Submarket Vac.
7.7%
Eff. Gross Income
$9,604,935/yr
OpEx Ratio
50%
Est. NOI
$4,802,468/yr
NOI/Unit
$16,851/yr

Debt & Taxes

Taxes/Unit
$4,690/yr
Est. DSCR

Submarket Benchmarks

📊

Computed from nearby properties within 3 miles of similar vintage

Submarket Cap Rate
6.07%
Price/Unit Benchmark
$155,857
Rent/SF
$2.18/sf
Financial Estimates Notes

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Property Summary

Modera Trailhead is a 285-unit, 6-story podium-style apartment community completed in 2023 (368.4K SF) located at the southern end of White Rock Lake, bridging Lakewood and Forest Hills neighborhoods with a walk score of 76. Unit finishes are above-market for the vintage, featuring quartz countertops, stainless steel appliances, in-unit laundry, and spa-like bathrooms; amenity package is extensive (fitness studio, rooftop sky lounge, wine-tasting room, pet spa). Parking type is not specified in available data. Pet policy allows up to 2 pets per unit at $25/month per pet plus $400 one-time fee, with breed and weight restrictions (120 lbs max); no utilities are included in rent.

AI analysis · Updated 22 days ago

Property Details

Account #
00000226705000000
Market
Dallas County, TX
Building Class
APARTMENT (FRAME EXTERIOR)
Building Style
Podium
Construction
A-STRUCTURAL STEEL FRAME
Quality
GOOD
Condition
EXCELLENT
Stories
6
Gross Building Area
368,350 SF
Net Leasable Area
292,182 SF
Neighborhood
UNASSIGNED
Last Sale
February 25, 2022
Place ID
ChIJc7H8IAChToYRVqaeNHXuuwo
Business Status
Operational
Enriched
about 2 months ago

Owner Information

Owner
MCREF IV TRAILHEAD
Mailing Address
APARTMENTS OWNER LP
DALLAS, TEXAS 752065488
Property Notes

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Rental Performance

Leasing velocity is strong but concession intensity signals market softness. At 36.5% availability (104 of 285 units) in a 70%-complete property, the asset is still in lease-up mode, yet the 8-week free rent promotion—paired with short-term lease availability—indicates landlord accommodation to drive absorption. 1-bedroom rents ($2.5M) trade 54.8% above market benchmarks ($1.6M), while 3-bedrooms ($4.7M) command only 8.2% premium to comp ($4.3M), suggesting softer pricing power at the top end. Recent lease comps show 1-bedroom volatility ranging $1.9M–$3.3M, reflecting either strategic pricing down the curve or heterogeneous unit quality.

AI analysis · Updated 9 days ago
Submarket Rent Growth
📊 Nearby properties
Vacancy Trend
📊 RentCast zip-level data
Submarket Rent/SF
$2.18/sf
📊 Nearby properties

Rent Trends

Estimated Occupancy

Estimated from listed vacancies vs total units

Asking Rent Range

Min/avg/max asking rents from property website

Concession Trend (Weeks Free)

Available Units Over Time

Latest Scrape (Mar 24, 2026)

Rent Range
$1,885 – $5,175
Avg: $3,090
Available
104 units
Concessions
Up to 8 weeks free

Fees

Application: Admin: Pet Deposit: 400 Pet Rent Monthly: 25

Concession Details

  • Enjoy up to 8 weeks of rent free living when you lease one of our newly available homes by 3/31/2026. Restrictions apply. Short Term Leases Available
🏠 26 active listings | 1BR avg $2,517 (mkt $1,630 ↑54% ) | 2BR avg $3,280 (mkt $2,293 ↑43% ) | 3BR avg $4,682 (mkt $4,343 ↑8% ) | Trend: No data
Unit Beds Baths Sqft Rent Status Listed Days
3BR 2 2,108 $5,175 Active Mar 24
Mar $5,175
3BR 3 1,673 $4,475 Active Mar 24
Mar $4,475
3BR 3 1,613 $4,395 Active Mar 24
Mar $4,395
2BR 2 1,466 $3,800 Active Mar 24
Mar $3,800
2BR 2 1,456 $3,635 Active Mar 24
Mar $3,635
2BR 2 1,443 $3,500 Active Mar 24
Mar $3,500
2BR 2 1,413 $3,430 Active Mar 24
Mar $3,430
2BR 2 1,231 $3,425 Active Mar 24
Mar $3,425
2BR 2 1,381 $3,340 Active Mar 24
Mar $3,340
2BR 2 1,208 $3,280 Active Mar 24
Mar $3,280
1BR 1 1,170 $3,260 Active Mar 24
Mar $3,260
1BR 1 1,108 $3,175 Active Mar 24
Mar $3,175
2BR 2 1,176 $3,015 Active Mar 24
Mar $3,015
2BR 2 1,179 $2,995 Active Mar 24
Mar $2,995
2BR 2 1,294 $2,985 Active Mar 24
Mar $2,985
1BR 1 1,020 $2,930 Active Mar 24
Mar $2,930
1BR 1 1,048 $2,800 Active Mar 24
Mar $2,800
2BR 2 1,127 $2,680 Active Mar 24
Mar $2,680
1BR 1 942 $2,520 Active Mar 24
Mar $2,520
1BR 1 948 $2,490 Active Mar 24
Mar $2,490
1BR 1 933 $2,345 Active Mar 24
Mar $2,345
1BR 1 747 $2,305 Active Mar 24
Mar $2,305
1BR 1 707 $2,200 Active Mar 24
Mar $2,200
1BR 1 782 $2,160 Active Mar 24
Mar $2,160
1BR 1 710 $2,130 Active Mar 24
Mar $2,130
1BR 1 846 $1,885 Active Mar 24
Mar $1,885
1 BD | 1 BA | 701 SF 1BR 1 701 Inactive Mar 24
1 BD | 1 BA | 729 SF 1BR 1 729 Inactive Mar 24
1 BD | 1 BA | 756 SF 1BR 1 756 Inactive Mar 24
2 BD | 2 BA | 1269 SF 2BR 2 1,269 Inactive Mar 24
Rental Notes

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Demographics

Affordability deterioration signals marketing headwind despite affluent micromarket. The 1-mile radius median household income of $111.9K supports the $3.1K monthly rent (13.6× affordability ratio), but this tightens materially at 3-mile ($103.7K, 17.8× ratio) and 5-mile ($98.0K, 20.2× ratio) rings. The 1-mile submarket skews heavily affluent (32.2% earning $150K+) with 59.3% renter concentration, indicating a strong local demand pool, but the property will compete for tenants drawing from the broader 5-mile radius where only 26.1% earn $150K+ and median income approaches $98K—suggesting the product may price above the secondary/tertiary demand tiers. The 1-mile to 5-mile income and affordability deterioration is steeper than typical suburban infill, flagging execution risk around lease-up velocity at target rents unless absorption tilts heavily toward the high-income 1-mile core.

AI analysis · Updated 22 days ago

1-Mile Radius

Population
11,840
Households
5,196
Avg Household Size
2.34
Median HH Income
$111,892
Median Home Value
$601,620
Median Rent
$1,270
% Renter Occupied
59.3%
Affordability
13.6% (rent/income)
Income Distribution
<$25k $150k+

3-Mile Radius

Population
120,666
Households
52,631
Avg Household Size
2.37
Median HH Income
$103,695
Median Home Value
$473,587
Median Rent
$1,535
% Renter Occupied
48.3%
Affordability
17.8% (rent/income)
Income Distribution
<$25k $150k+

5-Mile Radius

Population
391,689
Households
178,666
Avg Household Size
2.34
Median HH Income
$97,995
Median Home Value
$448,832
Median Rent
$1,648
% Renter Occupied
59.7%
Affordability
20.2% (rent/income)
Income Distribution
<$25k $150k+

Source: US Census ACS 5-Year Estimates (2023) · 4 tracts (1mi)

Demographics Notes

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Unit Mix Notes

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Amenities

Pet Policy

At Mill Creek Residential, we believe pets are part of the family. That's why all residents are asked to complete a quick pet profile through PetScreening.com. Even if you don't have a household pet or have an assistance animal, this step is required as part of your application and renewal process. No fee required if no pets or assistance animal—just complete the profile so we have your info on file. Your application or lease approval may be delayed if this step isn't complete, so we recommend checking it off your list early! Have a pet? There's a $30 annual fee per household for each pet profile through PetScreening.com. Limit of 2 pets per home. Weight limit for each pet is 120lbs. Breed restrictions are Pit Bulls (aka Staffordshire Terrier), Bull Terrier, Akita, Presa Canario, Mastiff, Rottweilers, German Shepherds, Dobermans, Chowchows or any hybrid or mixed breed of one of the breeds listed. One-time pet fee is $400 per pet, and pet rent is $25 per month per pet. 100% Smoke-Free Community.

Amenities Notes

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Appraisal History

Appraisal & Value Interpretation:

The sole 2025 appraisal at $53.5M reflects a stabilizing property still under lease-up (70% occupied), with per-unit value of $187.6K—reasonable for a 2023 Class A asset in a growth market. The 116.6% YoY jump is a data artifact (likely first formal appraisal post-completion); disregard as trend signal. The land-to-improvement split of 2.0% land / 98.0% improvement leaves minimal redevelopment optionality and signals a purpose-built multifamily play with no meaningful residual land value—typical for dense infill or suburban projects with limited teardown scenarios.

AI analysis · Updated 22 days ago
Year Total Value Change
2025 $53,471,410 +116.6%
Appraisal Notes

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Google Reviews

The property is experiencing operational collapse post-occupancy despite strong pre-leasing reception. The rating cratered from 4.2 to 1.6 over the last six months, driven by eight 1-star reviews concentrated in January–February 2026 citing maintenance failures, security breaches (non-functional bike locks, homeless encampment), elevator outages, false fire alarms, and unresponsive management—classic signs of an understaffed or inexperienced operations team unable to manage a newly stabilized 285-unit asset. The early 5-star reviews (all from mid-2025) reflect leasing-stage enthusiasm about amenities and a single high-performing leasing agent (Alondra), masking deeper property management and maintenance deficiencies that surfaced once residents moved in. This trajectory severely undermines the investment thesis: a 70%-complete stabilization project with deteriorating resident satisfaction, elevated churn risk, and likely rent pressure at lease renewal will struggle to achieve underwritten NOI.

AI analysis · Updated about 8 hours ago

Rating Distribution

5★
11 (52%)
4★
0 (0%)
3★
1 (5%)
2★
1 (5%)
1★
8 (38%)

21 reviews total

Rating Trend

Reviews

Shelby Underwood ★☆☆☆☆ Feb 2026

Whatever you do don’t rent from this place. They are literally targeting my mom because she got her bikes stolen from there “secure” bike room, none of the locks work, homeless people are living in the garage, the elevators never work, the people working there are incredibly rude and they left my mom with no air conditioning for a full week in the middle of August. She feels super uncomfortable living there and they refuse to let her out of her lease. I could go on it’s really sad but there is a ton of apartments around this area do yourself a favor and look somewhere else.

Andrew McLaughlin ★☆☆☆☆ Jan 2026

The units overall are quite nice but besides that sadly I don't think the staff are up for the job yet. The main case and point is that when something breaks they are unable to fix it. The trash room is perpetual disgusting because the chute doors break and stay broken for months and they refuse to fix them or even try. They also have no support relying on an ai system that works poorly and they seem to be too afraid to blame. When there are power outages or problems with the building you will have zero idea as they seem to be unable to communicate them. So at the end of the day sadly the problems will just continue to build up. I'd probably try this building in a year or two once the staff have gotten time to settle in and figure things out.

Owner response · Feb 2026

Thank you for sharing your feedback. We truly appreciate you taking the time to highlight both the positives and the areas where we can improve. Regarding the trash chute, the issue occurred during the winter storm when a portion of our team was unable to get to work. The chute doors have since been repaired, and there have been no reported issues since. As a newer community, many repairs fall under manufacturer or builder warranty, which sometimes affects timelines, but we always work to resolve them as quickly as possible. We also hear your concerns about communication and support. While our AI system helps streamline requests, we are continuously improving our processes to ensure timely updates and clear communication during any service disruptions or building concerns. We appreciate your understanding and patience as our team continues to settle in and refine our services. It’s our goal to create a well-maintained and responsive community, and we hope you’ll see these improvements. Thank you, Graciela H. Community Manager

B Luna ★★☆☆☆ Jan 2026

Modera Trailhead has been disappointing. Community rooms are nice but that’s one of the few benefits. Apartments are nice but not a good value for rent prices. The construction was sloppy and it’s evident with flooring not adequately glued down, paint splatters and caulk drippings on cabinets, cracks in walls, construction debris in drains, scratches on appliances and other numerous mistakes. On move in, apartments not cleaned well- construction dust in cabinets and shelves. One elevator has been down since Christmas!! Doesn’t seem like repair is being prioritized or expedited. Fire alarms going off for an hour at a time. Hallways are already getting filthy. There is 1 maintenance guy for whole building. Complex was without management for months. Pet waste throughout grounds and no poop bags - although there is a monthly pet fee. There is easy access to complex and it’s not uncommon to see strange cars driving around and homeless or random people around. Modera could limit this problem with some adjustments. Often doors do not securely shut and fingers point to residents not making sure doors close. There are no sense of community and no events since living here. Communication is poor. This place could use better management or oversight.

Owner response · Feb 2026

Thank you for taking the time to share your feedback. We’re glad to hear you enjoy the community rooms and your apartment, but we’re sorry that your experience hasn’t met your expectations in other areas. We take construction quality and maintenance seriously. Our team has been addressing the issues mentioned, including ensuring elevators and safety systems are fully operational, improving cleaning standards, and resolving repair requests as quickly as possible. We’re also actively enhancing patrolling, grounds upkeep, and resident communication, and we continue to explore ways to create a stronger sense of community and programming. We appreciate your patience and input as our community grows, and we hope to show tangible improvements over time. Thank you, Graciela H. Community Manager

Whitley Madison ★☆☆☆☆ Jan 2026

We love modera & all it has to offer- we have been residents since August. Great location for walkability, great amenities, beautiful units. However it is so frustrating that there are ongoing maintenance issues not being addressed. Fire alarms going off for 30+ minutes at a time with no explanation (we are on day 2 in a row of this one!), elevator has been out for over a month now with no anticipated date of repair, constant plumbing issues. Luxury prices are understandable but the experience doesn’t match.

Owner response · Feb 2026

Thank you for being part of the Modera Trailhead community! We’re glad you enjoy your home, amenities, and our convenient location. We’re also truly sorry for the frustration caused by recent maintenance issues. The fire alarms were triggered by extreme winter weather outside of our control, and we sent multiple communications during the events to keep residents informed. If you haven’t received any of these messages, please contact the leasing office so we can ensure you’re added to our updates. Both the elevator and plumbing repairs have now been completed, and we continue to monitor all systems to prevent future issues. We appreciate your patience and feedback as we work to provide a smooth, high-quality living experience. Thank you, Graciela H. Community Manager

AIZA WILSON ★☆☆☆☆ Jan 2026

New building but everything else sucks false fire alarms/ elevators down all the time. Not enough secure parking space absolutely dislike living here. Pay too much money to continue to have the same problems.

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Data Sources

Apify Google Places (Scraper)
Last updated: Feb 26, 2026 9 fields
Sources Notes

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