1. Before I moved in I was told I could pro rate my rent throughout my term for the promotion they had going on. After signing and getting keys was told by management I couldn’t pro rate rent and was belittled. This lady literally called both agents into her office and tried to make me look stupid when I know what I was told (mind you I have a whole Masters degree). I am NOT stupid. 2. Upon arriving to my apartment my air wasn’t working and they had multiple fans connected to my electricity. I could not stay there with a 6 month old and was told I would get a gift card received from management and NEVER received it. 3. I had a nail protruding from the wall that wasn’t safe with a 6 month old baby and it took weeks before it was fixed. Staff was super rude about the entire situation like it was my fault. 4. I loved the area but not the office staff. I worked in customer service for 15+ years and their customer service isn’t acceptable. They will put on a front to sign the lease and then become rude and entitled. Over my years of renting I never had to deal with office staff being rude. I literally avoided going to the office because I knew I would go off on someone if I did.

1). Beware. This is a smoking property and you do not get your own HVAC system inside of your apartment. Not having your own HVAC unit inside your apartment affects the air quality and allows all scents and fumes from other apartments from coming into your apartment, which makes it toxic. Because I had to share the HVAC system with the entire building (or those around me), I was inundated with the scent and fumes from cigarettes, cigars, and marijuana EVERYDAY ALL DAY. Understand that the fumes are more toxic than the actual smoke; and since you don't have your own system, you can't request for them to change the filters. Regardless, this was fresh, toxicity day & night. They will lie, deny, and gaslight you, but I've had guests, neighbors, and the UPS and Amazon deliveres come in and smell it too. Some of my guests had to leave and some had to sit on the balcony when they visited because of the fumes. It's horrible. Your hair, clothes, and furniture will stink and your lungs will be on fire day and night. 2). Know your rights because they lie and deceive. For example, you won't know about a move-out carpet shampooing fee until you are in the middle of signing your lease electronically, can't skip pages, and it will be too late to back down because you have already packed and given notice to move. This is unlawful and you should report it to the Texas Tenants Union if it happens to you anywhere, especially if you asked, "Are there any other fees or charges that I need to know about?" during my tour of the property and they didn't mention it. 3). Other struggles: Electricity goes out at least monthly, and sometimes for HOURS, which can cause your food to spoil. Thin and poorly insulated walls and widows. It will feel like a window is open in the winter and your electric bill will double in the summer. Pet was either left on the stairs, sidewalks, elevator, and hallways monthly or the smell of it because it was not properly cleaned by the pet-owner. Regarding plumbing, you get around three cups of water in your toilet, so you will always be cleaning and flushing more when you do #2. It sounded like water is running in between the walls without piping, there are patched-up walls and ceilings showing issues, and the water sometimes wreaks of rotted eggs. Most maintenance has no clue. I wish I could go into detail. The property is already shifting causing the building to lean and the parking lot to pool when it rains. Parking is horrible. Visitors seem to get to park anywhere they want, leaving the guest to have to park far away. You have to use your keyfob at least TWO times to get into your home. Imagine hauling groceries, babies, and other items and making multiple trips. Imagine direct-door deliveries. It's so unnecessary and doesn't provide any extra security. Suggestion: Try not to accept any move-in special or renewal special b/c they are going to get much of it back when you vacate. The appliances, fixtures, and paint-job are cheap, so make sure you go into detail on your move-in inventory form, submit it electronically, and have evidence of all communication and submissions. Email and their portal is your witness. There was no ceiling fan in the livingroom. Can you believe it? The place where most people are in the most during the day. The temperature was never balanced and we ended up using more electricity to heat and cool the place b/c of no ceiling fan. The place is unusually dusty. I've taken photos of how thick the dust is inside even though I cleaned weekly. I think they need to clean their ducts and HVAC system more often. Communication is horrible. I didn't talk to staff much but they would never reply by email or call when I didn, even after they gave me their card or email address. But when you go in-person, they don't deny receiving your email and call. I waited about 3-4 months after moving before giving this review for fear of retaliation (by charges, rental reference, credit record, etc.). You deserve better.