2500 MCKINNEY AVE, DALLAS, TX, 752012354
$96,000,000
2025 Appraised Value
↑ 1.1% from prior year
PASS – Institutional-priced asset facing structural headwinds that preclude adequate risk-adjusted returns.
The property's $412.4K/unit valuation commands a 118% premium to submarket comparables while generating only a 2.83% cap rate—237 bps below Dallas multifamily averages—leaving minimal margin for error in a softening rental environment. Debt structure presents immediate refinancing risk: $123.0M in debt ($514.6K/unit) against an estimated $98.6M sale price signals either negative equity or razor-thin cushion, and a June 2016 senior origination with opaque maturity disclosure suggests a 2024–2025 refi window during a rising-rate environment when DSCR headroom is critical. Near-term supply headwinds are material—28.9% pipeline-to-inventory ratio (69 units) targeting the same affluent 1-mile renter cohort ($108.7K median income, 86.9% renter concentration) will pressure rent growth precisely when the property needs it most to service elevated leverage. Operationally, Google review collapse (5.0→4.1 in six months) and 14.7% listed availability despite 4.2% reported vacancy flag management transition risk tied to individual staff departures rather than embedded operational systems—a liability for premium positioning. While McKinney Avenue location (Walk Score 96) and Class B finishes support pricing, the combination of trophy valuations, opaque debt maturity, incoming supply, and staff-dependent service quality makes this a watch-list hold pending debt clarification and two consecutive quarters of stabilized rent and occupancy data; pass on current pricing.
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Taking Care of the Way You Live™
Gables Residential is a nationwide apartment community operator offering residential homes in multiple states. Their mission is 'Taking Care of the Way You Live.' They operate communities across California, Colorado, District of Columbia, Florida, Georgia, Massachusetts, Texas, Virginia, and Washington. Gables Residential is a multifamily real estate company focused on sustainability and corporate citizenship. The company designs and develops communities with sustainable, eco-friendly building standards and adopts green practices throughout operations. Located in the heart of Uptown Dallas with Whole Foods Market on the ground floor. Ride the free McKinney Ave trolley to the vibrant Arts District or trendy West Village, or take a stroll around the charming State Thomas Historic District full of old Victorians, brownstones, and gas lamp lined streets.
Interior Finishes Position Property as Class B with Moderate Value-Add Potential
Kitchen renovations cluster around 2016–2020 (91 of 189 photos), with 68.5% achieving upgraded or premium finishes: quartz (16 units) and granite (22 units) dominate countertops, stainless steel appliances are standard, and shaker or raised-panel cabinetry (35 units combined) replaces dated honey oak. However, evidence of partial renovation exists—cabinets show both espresso stained and honey oak in the same property, and an estimated 60 photos date to 2018 alone, suggesting a rolling renovation program rather than complete unit turnover. Bathrooms reflect similar inconsistency, with quartz/granite fixtures mixed alongside older speckled granite. The 2013 construction date with 177 of 189 photos rated "excellent" condition indicates solid bones, but the patchwork renovation timeline and lingering builder-grade appliance references (some GE/Whirlpool tier) signal that remaining unrennovated units represent clear upside through cosmetic kitchen and bath upgrades without structural expense.
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Location Profile Strongly Supports Rent Premium
The 96 Walk Score positions this property in Dallas's top urban tier—Walker's Paradise designation with 81 bike score creates genuine alternative-to-car utility that justifies above-market positioning. Transit score of 66 (Good Transit) is solid for Dallas but materially weaker than walkability/bikeability metrics, suggesting heavy reliance on pedestrian/bike infrastructure rather than public transit for daily needs. At $2.3K/month across 239 units, the rent aligns with dense, amenity-rich urban product; the walkability score alone supports this pricing for young professionals and transit-conscious renters willing to trade parking convenience for neighborhood accessibility.
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The 28.9% pipeline-to-inventory ratio poses material headwinds to near-term rent growth, with 69 units in nearby construction representing meaningful supply pressure on a 239-unit asset. Permit activity is heavily concentrated in the South Dallas/East Dallas zip codes (75215, 75214, 75206), though most projects remain in early-stage permitting—only 4 of 15 permits have reached inspection phase, suggesting staggered 2026-2027 deliveries rather than concentrated near-term impact. However, the deteriorating submarket vacancy trend coupled with incremental supply absorption suggests the property will face headwinds competing for tenants in a softening market; occupancy defense should take priority over aggressive rent growth through 2026.
| Distance | Address | Description | Status | Filed |
|---|---|---|---|---|
| 0.1 mi | 2702 MCKINNEY AVE | 2700 McKinney - 21 Story Mixed Use Tower Including Retail... | Payment Due | Jun 09, 2022 |
| 0.5 mi | 3031 N HARWOOD ST | QTEAM MEETING 9.4.2025 3131 N Harwood For Office and 303... | Revisions Required | Jul 21, 2025 |
| 0.6 mi | 2505 TURTLE CREEK BLVD | New construction of 20-story assisted living building wit... | Inspection Phase | Aug 06, 2024 |
| 0.8 mi | 3555 DICKASON AVE | Q-Team Migrated NEW 4 LEVEL ABOVE GRADE GARAGE(1-3.5).LEV... | Payment Due | Mar 24, 2021 |
| 0.9 mi | 3608 SAN JACINTO ST | New residential townhomes | Inspection Phase | May 26, 2022 |
| 1.1 mi | 1714 RIPLEY ST | New construction of five townhomes. | Inspection Phase | Jun 19, 2024 |
| 1.2 mi | 1717 N PEAK ST | Commercial New construction of a 7-unit multi-family buil... | Payment Due | Feb 27, 2025 |
| 1.2 mi | 4005 N HALL ST | QTEAM MEETING - 7.23.2025 - 8 unit multifamily new constr... | Payment Due | Jun 17, 2025 |
| 1.2 mi | 2013 JACKSON ST | ***Manual Recreation*** 1906051126*** - New Multifamily C... | Inspection Phase | Jul 10, 2025 |
| 1.3 mi | 1902 N CARROLL AVE | New Construction of 3 story 33 townhouses with garage at ... | Inspection Phase | Jul 01, 2022 |
| 1.3 mi | 4013 N HALL ST | QTEAM MEETING 7.17.2025 8 unit multifamily new construction | Payment Due | Jun 17, 2025 |
| 1.3 mi | 4011 N HALL ST | QTEAM MEETING 7.22.2025 - 8 unit multifamily new construc... | Payment Due | Jun 17, 2025 |
| 1.3 mi | 4320 SCURRY ST | Q Team for East Village II New Construction for 3 buildin... | Inspection Phase | May 19, 2022 |
| 1.3 mi | 4315 SAN JACINTO ST | New construction of 9 units multifamily | Payment Due | Sep 17, 2024 |
| 1.3 mi | 4315 SCURRY ST | Q Team review for East Village New Construction for 15 -... | Inspection Phase | May 04, 2022 |
| 1.3 mi | 4319 SAN JACINTO ST | New Construction 9 unit multifamily. | Inspection Phase | Sep 17, 2024 |
| 1.3 mi | 3900 LEMMON AVE | New construction of MFD project. 406 dwelling units with ... | Revisions Required | Aug 21, 2024 |
| 1.4 mi | 4475 SCURRY ST | New Construction of 18 unit Multifamily. | Inspection Phase | Oct 11, 2024 |
| 1.4 mi | 4405 SCURRY ST | Q-Team 4405 Scurry for a New, Commercial Multifamily deve... | Revisions Required | Nov 20, 2024 |
| 1.4 mi | 4330 DICKASON AVE | New construction of multi-family// 4330 Dickason. | Plan Review | Jun 29, 2022 |
| 1.4 mi | 4609 MANETT ST | QTEAM MEETING 8.12.2025 (1:30 PM) new townhomes | Revisions Required | Jun 17, 2025 |
| 1.5 mi | 2723 HONDO AVE | New construction, multifamily.6 dwelling units. | Inspection Phase | Nov 27, 2024 |
| 1.5 mi | 2811 HONDO AVE | New construction of 12 unit townhome on two lots; 6 units... | Inspection Phase | Jul 16, 2021 |
| 1.5 mi | 720 S GOOD LATIMER EXPY | Q Team Review New construction of a 21 level residential ... | Plan Review | Jan 31, 2023 |
| 1.5 mi | 4704 MONARCH ST | Multifamily New Construction, 8 townhouses with 2 bedrooms | Inspection Phase | Apr 01, 2025 |
| 1.5 mi | 1000 N PEAK ST | QTEAM 1000 N Peak. New Construction of 54-unit, 3-story M... | Revisions Required | May 15, 2025 |
| 1.6 mi | 3201 MAIN ST | QTEAM MEETING 12.3.2025 - NOT USING SB840, CONFIRMED WITH... | Application About to Expire | Oct 16, 2025 |
| 1.6 mi | 2514 LUCAS DR | (1131) MULTI-FAMILY DWELLING / 5 UNIT MULTIFAMILY | Inspection Phase | Feb 24, 2025 |
| 1.6 mi | 1255 ANNEX AVE | QTEAM MEETING 1.8.26 (1:30 PM) New Construction - Multifa... | Inspection Phase | Nov 24, 2025 |
| 1.6 mi | 2314 ARROYO AVE | he proposed work includes the construction of three-story... | In Review | Sep 16, 2025 |
| 1.7 mi | 4501 AFTON ST | Residential use | Inspection Phase | Nov 23, 2021 |
| 1.7 mi | 1722 N FITZHUGH AVE | 5 Townhome Units New Construction (Multifamily) | Plan Review | Dec 10, 2025 |
| 1.8 mi | 1701 S MALCOLM X BLVD | Q-Team Review, new Construction of two-story structure co... | Inspection Phase | Nov 18, 2021 |
| 1.8 mi | 4918 BRYAN ST | New construction MFD, 7 dwelling units, 4918 Bryan | Inspection Phase | Jun 02, 2023 |
| 1.9 mi | 1906 MOSER AVE | QTEAM MEETING 3.10.2026 (All Day) new multifamily constru... | Revisions Required | Jan 20, 2026 |
| 2.0 mi | 1919 S HARWOOD ST | QTEAM MEETING 1.29.2026 (1:30 PM) 4 story multifamily apa... | Revisions Required | Dec 29, 2025 |
| 2.0 mi | 1900 S ERVAY ST | MANUAL CONVERSION: 1903061211 - EC, FS, FA, PL, ME, EL, G... | Inspection Phase | May 13, 2025 |
| 2.0 mi | 4555 TRAVIS ST | QTEAM PROJECT The project is a mixed use project of appro... | Revisions Required | Aug 26, 2022 |
| 2.0 mi | 2095 S HARWOOD ST | THE PROJECT CONSISTS OF NEW CONSTRUCTION IMPROVEMENTS FOR... | Payment Due | Jul 18, 2023 |
| 2.0 mi | 1905 CORINTH ST | QTEAM MEETING 11.6.2025 (1:30 PM) Two four story multifam... | Revisions Required | Sep 19, 2025 |
| 2.0 mi | 1819 LEAR ST | PROJECT CONSIST OF (2) 5 UNIT 4-STORY NEW CONSTRUCTION TO... | Revisions Required | Nov 24, 2025 |
| 2.1 mi | 4618 COLUMBIA AVE | Multifamily-2 New Duplex | Application About to Expire | Dec 16, 2021 |
| 2.1 mi | 5601 BRYAN PKWY | QTEAM MEETING 9.3.2025 AM To build 5 unit condos - Total ... | Inspection Phase | Jun 30, 2025 |
| 2.1 mi | 1405 SEEGAR ST | (7) four story townhomes. Site development including driv... | Revisions Required | Jun 12, 2025 |
| 2.2 mi | 3501 ASH LN | New 293 units apartment complex with wrapping 5 story par... | Revisions Required | Aug 05, 2023 |
| 2.2 mi | 2522 MERLIN ST | NEW CONSTRUCCION MULTIFAMILY | Additional Info Required | Mar 09, 2026 |
| 2.2 mi | 2220 S ERVAY ST | NEW GROUND UP MULTIFAMILY DWELLING, FIVE-STORY WITH 315 A... | Payment Due | Feb 12, 2025 |
| 2.3 mi | 4777 N CENTRAL EXPY | New podium structured multifamily building with below gra... | Inspection Phase | Jul 02, 2024 |
| 2.3 mi | 4918 EAST SIDE AVE | New construction of 5-unit townhome building | Application About to Expire | Jun 28, 2024 |
| 2.4 mi | 5731 RICHMOND AVE | QTEAM MEETING 10.21.2025 (AM) New construction of six-uni... | Inspection Phase | Sep 23, 2025 |
| 2.4 mi | 5946 LEWIS ST | Building 5 condos -3 story. | Revisions Required | Aug 15, 2025 |
| 2.5 mi | 5705 LIVE OAK ST | New Construction Multifamily-5705 Live Oak | Inspection Phase | Jul 24, 2024 |
| 2.5 mi | 6001 LEWIS ST | Commercial New - Multifamily | Inspection Phase | Feb 08, 2024 |
| 2.5 mi | 2705 CLEVELAND ST | The 2705 Cleveland project is a multi-unit urban infill r... | Payment Due | Dec 22, 2025 |
| 2.5 mi | 6027 LA VISTA DR | Construct 5 Plex WOOD FRAMESTUCCO/SIDINGCONDOS WITH ATTAC... | Revisions Required | Sep 19, 2025 |
| 2.6 mi | 2708 PARNELL ST | QTEAM MEETING TBD New Construction of 21 units of multifa... | Payment Due | Feb 18, 2026 |
| 2.6 mi | 3108 SOUTH BLVD | New 5 unit multi-family dwelling. Previous permit number:... | Revisions Required | Feb 20, 2025 |
| 2.6 mi | 909 E COLORADO BLVD | New construction multifamily. | Inspection Phase | Feb 04, 2025 |
| 2.6 mi | 5115 MCKINNEY AVE | New construction of mixed use building.90 multifamily uni... | Plan Review | Jul 16, 2023 |
| 2.6 mi | 3000 SOUTH BLVD | CONSTRUCTION OF NEW TWO STORY STUDIO APARTMENTS | Revisions Required | Jan 21, 2025 |
| 2.7 mi | 2829 GOULD ST | The proposed work includes the construction of three-stor... | Revisions Required | Jun 26, 2025 |
| 2.8 mi | 3700 INWOOD RD | QTEAM MEETING Senior Living community with independent li... | Inspection Phase | May 28, 2025 |
| 2.8 mi | 5810 REIGER AVE | QTEAM MEETING 11.20.2025 (9 am) New construction of group... | Inspection Phase | Oct 23, 2025 |
| 2.8 mi | 701 N LANCASTER AVE | New construction 16 condos | Payment Due | Oct 25, 2023 |
| 2.8 mi | 4739 GRETNA ST | 18 Townhouses in 2 phases. 9 units each phase. PHASE 1 BU... | Inspection Phase | Jan 15, 2025 |
| 2.8 mi | 6151 ORAM ST | Construction of New Multifamily Units | Permit About to Expire | Dec 23, 2024 |
| 2.9 mi | 2702 KIMSEY DR | THE ASTRID APARTMENTS PROJECT WILL BE A NEW, THREE-STORY ... | In Review | Aug 29, 2025 |
| 2.9 mi | 2710 KIMSEY DR | New MFD project for a 3 story 5 unit townhome apartment c... | Plan Review | Jan 22, 2025 |
| 2.9 mi | 6235 ORAM ST | QTEAM MEETING 1.29.2026 (9AM) 40 unit, 4 story apartment ... | Plan Review | Jan 12, 2026 |
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Debt structure presents material refinancing risk with elevated leverage at maturity. The property carries $123.0M in debt ($514.6K per unit) against a $98.6M estimated sale price, implying negative equity or razor-thin margins depending on actual loan balance paydowns. The $69.0M senior loan originated June 2016 has no disclosed maturity date in available records, but at 9+ years outstanding, refinancing risk is acute if a 2024–2025 maturity window exists—particularly given the construction loan component ($54.0M from 2013, 36-month term) likely rolled or refinanced long ago. Ownership tenure of 9.8 years with only two recorded transactions suggests a core-plus hold rather than a flip strategy, yet absentee corporate ownership combined with opaque loan maturity dates warrants immediate lender contact to confirm extension/refinance status and rate environment impact on DSCR.
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Gables McKinney Ave trades at a significant premium to Dallas multifamily fundamentals, indicating institutional trophy asset pricing rather than value-add positioning. At $412.4K/unit against a submarket median of $189.3K, this property commands a 118% unit price premium while generating $11.7K NOI per unit—well above market but insufficient to justify the valuation gap. The 2.83% cap rate sits 232 basis points below the 5.15% submarket average, suggesting either long-term hold intent by current owners or refinance-driven financing rather than acquisition-yield economics. With a 55% opex ratio and near-market 4.2% vacancy, operational execution is sound, but any downside in rental growth or expense control would immediately pressure returns below cost of capital for new equity.
Estimated from loan records, rental listings, and appraisal data using industry-standard assumptions.
Based on most recent loan: $69,000,000 (Jun 2016, attom)
Computed from nearby properties within 3 miles of similar vintage
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Gables McKinney Ave is a 239-unit, Class B podium-style apartment building completed in 2013 with eight stories and 233.2K SF of gross building area. The property carries excellent quality and condition ratings with a 96 walk score on McKinney Avenue in Dallas's urban core. Amenities are resort-style and extensive, including fitness centers, pools, dog parks, golf simulators, and pickle ball courts, suggesting a lifestyle-oriented positioning. Parking type is unstated in the data; utilities and pet policies are not detailed.
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Gables McKinney Ave is pricing above-market across most unit types but faces elevated turnover that appears structural. Current asking rents exceed submarket benchmarks by 17.0% for 1BR ($2,301.6 vs. $1,769), 28.2% for 2BR ($3,026 vs. $2,360), and match 3BR pricing ($3,026 vs. $3,655 submarket), yet the property carries 10 active listings (4.2% of stock) against a snapshot showing 35 available units (14.7%) from nine months prior—suggesting either significant turnover or downward pressure on occupancy. Recent lease events show aggressive underwriting, with 1BR deals as low as $1,144 and 2BR at $1,144, indicating the property is conceding on rent levels rather than weeks-free to move inventory. No current concessions are tagged in the system, but the wide spread between asking rents and recent actual deals (up to 80% discount on some 1BR units) signals material gap between advertised and achieved pricing.
Estimated from listed vacancies vs total units
Min/avg/max asking rents from property website
| Unit | Beds | Baths | Sqft | Rent | Status | Listed | Days |
|---|---|---|---|---|---|---|---|
| 1BR | — | $3,026 | Active | Mar 22 | — | ||
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Mar $1,144
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| 2BR | — | $3,026 | Active | Mar 22 | — | ||
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Mar $1,144
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| 3BR | — | $3,026 | Active | Mar 22 | — | ||
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Mar $1,204
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| 1BR | — | $2,180 | Active | Mar 22 | — | ||
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Mar $1,614
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| 1BR | — | $2,141 | Active | Mar 22 | — | ||
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Mar $1,843
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| 1BR | — | $2,115 | Active | Mar 22 | — | ||
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Mar $1,642
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| 1BR | — | $2,046 | Active | Mar 22 | — | ||
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Mar $2,046
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| Studio | 1 | 600 | $1,870 | Active | Jun 11 | 665 | |
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Jun $1,870
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| Studio | — | $1,765 | Active | Mar 22 | — | ||
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Mar $1,316
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| Studio | — | $1,360 | Active | Mar 22 | — | ||
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Mar $1,310
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| Apt 1109 | 3BR | 2 | 2,282 | $5,375 | Inactive | Jul 1 | 404 |
| Apt 701 | 2BR | 2 | 1,415 | $4,255 | Inactive | Nov 13 | 271 |
| Apt 511 | 2BR | 2 | 1,302 | $3,455 | Inactive | Jul 1 | 404 |
| Apt 224 | 1BR | 1 | 982 | $3,155 | Inactive | Jul 1 | 404 |
| Apt 837 | 1BR | 1 | 810 | $2,920 | Inactive | Jul 1 | 404 |
| Apt 218 | 1BR | 1 | 783 | $2,625 | Inactive | Sep 8 | 335 |
| Apt 713 | 1BR | 1 | 600 | $2,170 | Inactive | Jul 1 | 402 |
| Apt 517 | BR | 1 | 545 | $1,725 | Inactive | Jul 1 | 404 |
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Affluent urban core with exceptional renter concentration, but affordability deteriorating at property level. The 1-mile radius exhibits 86.9% renter occupancy and $108.7K median household income—signaling strong multifamily demand among high-earners—yet the property's 23.2% affordability ratio is tight relative to peer markets. Income skew is pronounced: 53.6% of 1-mile households exceed $100K (vs. 45.9% at 5-mile), positioning this as luxury/upper-middle-market renter territory. The 3-mile and 5-mile rings show material income dilution ($95.8K and $102.2K respectively) and renter concentration dropping to 72.8% and 61.9%, confirming this is a dense, walkable urban submarket rather than a sprawling suburban play—a structural advantage for the 239-unit asset but one dependent on maintaining pricing discipline relative to that 1-mile cohort's $108.7K anchor.
Source: US Census ACS 5-Year Estimates (2023) · 11 tracts (1mi)
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Unit mix data appears incomplete or corrupted. The property claims 239 total units but the unit_mix and listings tabs only account for 8-10 units combined, creating a material reconciliation gap that prevents meaningful analysis of concentration, rent progression, or market positioning. Before proceeding with underwriting, verify whether this represents a data export error, a partial sample, or whether the remaining ~230 units lack bedroom classification. The available sample shows steep rent compression (studio-to-2BR spread of only $1,361, or 81.7%) which is atypical for a 2013 trophy product on McKinney Ave and suggests either occupancy distress or incomplete pricing data rather than actual market fundamentals.
Estimated from 8 listed units (3.3% of 239 total)
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The property has appreciated modestly at 1.1% YoY to $96.0M, translating to $401.7K per unit—reasonable for a 2013-vintage Dallas multifamily asset but below recent market peaks. The improvement-to-land ratio of 3.3x is typical for stabilized product, offering limited redevelopment upside without substantial repositioning. Single-year appraisal data limits trend assessment, but flat appreciation suggests the market has largely priced in the property's mature-cycle position; acquisitions at this valuation would require strong rent-growth or operational arbitrage to generate acceptable returns.
| Year | Total Value | Change |
|---|---|---|
| 2025 | $96,000,000 | +1.1% |
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Rating collapse from 5.0 to 4.1 over six months signals management transition risk, though current reviews remain staff-dependent. The 90 basis point decline and spike in 1-star reviews (14 total, concentrated in Nov-Dec 2025) correlate with narrative shifts—recent 1-stars explicitly reference loss of specific staff members (Sam, Pamela cited positively in older reviews; newer 1-stars lament their absence or departure). The 127 five-star reviews heavily praise individual leasing agents and concierge staff by name rather than systems or property condition, indicating satisfaction is person-dependent rather than operationally embedded. This creates execution risk: the property maintains premium pricing ($2.5K+ monthly rents noted in complaints) on the strength of personality-driven service that appears to have degraded, not on unit quality or maintenance—neither appears as a complaint theme.
146 reviews total
I’ve been living at Gables for the past three years, and moving here from NYC without knowing anything about the neighborhood was a big transition. What I didn’t expect was how quickly it would start to feel like home. From the very beginning, there was a sense of comfort and ease that made settling in effortless. The community itself is well maintained, peaceful, and thoughtfully managed. In all my time here, I’ve genuinely never had an issue, which is something I don’t take lightly after years of apartment living in New York. Everything feels dependable and cared for, which creates a level of trust and stability that’s hard to find. What truly sets Gables apart, though, is the team. Pamela, Andrea, and Sam have been consistently amazing, always friendly, responsive, and proactive. They go out of their way to make residents feel supported and valued, and it shows in every interaction. Their professionalism combined with genuine kindness makes a real difference in day-to-day living. Looking back, choosing Gables was one of the best decisions I’ve made since moving here. It gave me a sense of home in a place that was completely new to me, and after three years, I can confidently say it’s a community I’ve truly loved being part of.
Owner response · Feb 2026
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Gables McKinney Ave! We are always more than happy to assist you if anything else comes up. Take care!
I love Gables McKinney. Beautiful building, amazing staff and amenities. Convenient location and in the heart of industry, restaurants, shops and night life. I've appreciated my time here. Beautiful building in a thriving area.
Owner response · Jan 2026
Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
We have lived at Gables McKinney since August 2021 in one of the more expensive apartments/2 bedroom. We have a full glass wrap around deck, see through fireplace, wine cooler, barn doors, two bathrooms, great view and waling score. The apartment was built about 10 years ago and appliances began to need replacing. I'm happy to say that without much discussion we have had our aging refrigerator replaced, washer replaced, clouded windows replaced, double oven replaced and microwave replaced. All top quality appliances. For us, we wait less than two days for a repair by John within the apartment, so I don't understand anyone that reports otherwise. Reporting problems is easy as is paying rent. Would give mixed reviews regarding the building managers who have changed four times in 4 years. However, a consistent person is Pamela, the Assistant Manager, who, in my opinion, ought to manage this complex. Rachel is new to the complex but we find her quite friendly and professional. Our front desk stalwarts are Sam, Larry and Andre. We've known Sam since the day we moved in. Its hard to say enough about how well he takes care of residents yet always maintains a smile and is willing to go the extra mile. Hopefully Gables will realize how fortunate they are to have Sam. As for Larry, he is a delight to speak with, reliable, and has helped us so much without an ask. Real customer service. Both Sam and Larry have brought heavy packages to the apartment. We are quite a bit older than most! Again, great employees make any business. Exterior building maintenance has certainly improved; we hope that will continue as exterior aesthetics make or break an apartment building for us. Particularly the pool and landscaping, gate locks, elevators. Parking garage is great; never do we have a problem with spaces and the underground is very well lighted for safety. We have some terrific people who live here and of course some who are apparently still 'growing up'.
Owner response · Jun 2022
Hi Kathy, we could not possibly thank you enough for sharing such exceptional feedback on our community, service, and amenities! It has been an honor and a privilege to provide you with such desirable experiences, and we very much look forward to continuing to exceed your expectations in the future. Thanks so much for the fantastic review!
Have to start off by saying that Pamela is amazing! She is always so friendly and approachable and overall positive vibes! Also, I appreciate the concierge, cleaning, and maintenance staff, everyone has been really great. The location and amenities offered make this place really worth it.
Owner response · Dec 2025
Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Obsessed w McKinney Ave and the wonderful staff! Rachel made us feel right at home when we walked in for the tour and was super helpful. Pamela has been a great point of contact to get all our questions answered and has gone above and beyond to find us pics and measurements of the new apartment. Can't wait to move in!
Owner response · Dec 2025
Hi Jennifer, thank you for your kind review; we are happy to pass along your comments to the team here at Gables McKinney Ave! Feel free to reach out to us if you need anything. Have a wonderful day.
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