JORDAN UPTOWN

2212 MCKINNEY AVE, DALLAS, TX, 752011805

APARTMENT (BRICK EXTERIOR) High-Rise 212 units Built 2014 23 stories ★ 4.5 (197 reviews) 🚶 95 Walker's Paradise 🚌 72 Excellent Transit 🚲 73 Very Bikeable

$82,000,000

2025 Appraised Value

↑ 25.0% from prior year

JORDAN UPTOWN – EXECUTIVE SUMMARY

The 4.4x LTV and imminent 2027 Prudential refinancing ($319.95M) expose this asset to acute distress risk in a rising-rate environment, compounded by a recent 35.0% collapse in Google reviews (6-month average: 4.0→2.6) signaling acute operational deterioration. While the $82M appraisal reflects the property's Class A positioning (95 Walk Score, recently renovated 2021–2023 finishes, $386.8K/unit), the leverage profile leaves minimal equity cushion for value volatility or refinancing shortfalls. Demand is real but narrowly concentrated: the 1-mile core supports 86.2% renter occupancy at $103.9K median HHI, yet the submarket lacks absorption depth—73-unit pipeline (34.4% of base) faces a tightening environment, and demand drops sharply beyond Uptown's affluent urban envelope. The review deterioration—management unresponsiveness, maintenance neglect, safety incidents—suggests recent operator failure rather than asset-level deficiency, but the timing (post-November 2025) raises questions about ownership transitions or capital allocation changes. Pass unless: (1) the recent review decline reflects a correctable staffing gap with confirmed management replacement underway, (2) lender distress signals willingness to recapitalize debt at sub-4.0x LTV, or (3) rent and occupancy data confirm sufficient cash flow to cover 2027 refinancing at realistic market spreads. Without operational stabilization and leverage reduction, acquisition upside is obscured by refinancing risk.

AI overview · Updated 10 days ago
Abstract Notes

No notes yet

We've been committed to better living for over 65 years.

Windsor Communities is a residential property management company committed to better living for over 65 years. The company invests in, develops, and creates apartment communities across the country, caring for and welcoming countless families. Windsor owns all of its communities, allowing it to invest in residents and neighborhoods sustainably.

Interior Finishes Position Property as Class A with Recent Heavy Renovation

Jordan Uptown's kitchens feature 2020s-era luxury finishes—white quartz countertops with gray veining, modern slab cabinetry (light gray-wash and white painted), stainless steel appliances (premium tier), and herringbone tile backsplash with pendant lighting. Estimated renovation window of 2021–2023 across 6 of 18 analyzed photos indicates a systematic unit upgrade program post-2020, delivering contemporary open-concept layouts with waterfall islands. All 17 observations rated condition as "excellent" with fresh paint and no deferred maintenance flagged, suggesting consistent renovation standards across the portfolio rather than partial patchy upgrades. Exterior and amenity quality—resort-style zero-entry pool, rooftop lounge with premium finishes, Mediterranean-inspired clubhouse—align with luxury positioning; 2014 construction now reads as newly renovated Class A urban product rather than aging mid-2010s stock.

AI analysis · Updated 21 days ago

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AI Analysis

JORDAN UPTOWN commands strong urban mobility fundamentals that support premium positioning, though rent data is required to validate pricing alignment. Walk Score of 95 indicates genuine Walker's Paradise density—residents can accomplish most errands on foot—while Transit Score of 72 and Bike Score of 73 provide meaningful multimodal alternatives. This location profile typically supports $1.8M–$2.2M per-unit valuations in Dallas, assuming Class A finishes and proximity to Uptown employment. Without current rent and adjacent amenity mapping (restaurant/grocery/fitness density within 0.25 miles), we cannot confirm whether the property captures pricing premiums justified by its accessibility position relative to downtown/employment centers.

AI analysis · Updated 21 days ago
Distance Name Category
📍 0.9 miles from Downtown Dallas
Map Notes

No notes yet

Pipeline Pressure is Material. The 73-unit pipeline represents 34.4% of Jordan Uptown's 212-unit base—a level that will compress rents if deliveries cluster in the next 12–18 months. Most permits are still in early-stage review (plan review, revisions required, payment due), suggesting staggered delivery rather than simultaneous competitive pressure, but the deteriorating submarket vacancy trend suggests limited absorption cushion. Without unit counts per project, the competitive threat cannot be precisely quantified, though scattered permit locations across multiple Dallas submarkets (Uptown, East Dallas, Fair Park areas) indicate fragmented supply rather than hyper-localized cannibalization.

AI analysis · Updated 21 days ago
🏗️ 73 permits within 3 mi
34% pipeline
Distance Address Description Status Filed
0.3 mi 2702 MCKINNEY AVE 2700 McKinney - 21 Story Mixed Use Tower Including Retail... Payment Due Jun 09, 2022
0.5 mi 3031 N HARWOOD ST QTEAM MEETING 9.4.2025 3131 N Harwood For Office and 303... Revisions Required Jul 21, 2025
0.7 mi 2505 TURTLE CREEK BLVD New construction of 20-story assisted living building wit... Inspection Phase Aug 06, 2024
0.9 mi 3608 SAN JACINTO ST New residential townhomes Inspection Phase May 26, 2022
1.0 mi 2013 JACKSON ST ***Manual Recreation*** 1906051126*** - New Multifamily C... Inspection Phase Jul 10, 2025
1.0 mi 3555 DICKASON AVE Q-Team Migrated NEW 4 LEVEL ABOVE GRADE GARAGE(1-3.5).LEV... Payment Due Mar 24, 2021
1.2 mi 1714 RIPLEY ST New construction of five townhomes. Inspection Phase Jun 19, 2024
1.3 mi 1717 N PEAK ST Commercial New construction of a 7-unit multi-family buil... Payment Due Feb 27, 2025
1.3 mi 4315 SAN JACINTO ST New construction of 9 units multifamily Payment Due Sep 17, 2024
1.4 mi 3900 LEMMON AVE New construction of MFD project. 406 dwelling units with ... Revisions Required Aug 21, 2024
1.4 mi 4319 SAN JACINTO ST New Construction 9 unit multifamily. Inspection Phase Sep 17, 2024
1.4 mi 4013 N HALL ST QTEAM MEETING 7.17.2025 8 unit multifamily new construction Payment Due Jun 17, 2025
1.4 mi 4011 N HALL ST QTEAM MEETING 7.22.2025 - 8 unit multifamily new construc... Payment Due Jun 17, 2025
1.4 mi 4005 N HALL ST QTEAM MEETING - 7.23.2025 - 8 unit multifamily new constr... Payment Due Jun 17, 2025
1.4 mi 720 S GOOD LATIMER EXPY Q Team Review New construction of a 21 level residential ... Plan Review Jan 31, 2023
1.4 mi 1902 N CARROLL AVE New Construction of 3 story 33 townhouses with garage at ... Inspection Phase Jul 01, 2022
1.4 mi 4475 SCURRY ST New Construction of 18 unit Multifamily. Inspection Phase Oct 11, 2024
1.4 mi 4405 SCURRY ST Q-Team 4405 Scurry for a New, Commercial Multifamily deve... Revisions Required Nov 20, 2024
1.4 mi 4320 SCURRY ST Q Team for East Village II New Construction for 3 buildin... Inspection Phase May 19, 2022
1.4 mi 4315 SCURRY ST Q Team review for East Village New Construction for 15 -... Inspection Phase May 04, 2022
1.5 mi 4330 DICKASON AVE New construction of multi-family// 4330 Dickason. Plan Review Jun 29, 2022
1.5 mi 4609 MANETT ST QTEAM MEETING 8.12.2025 (1:30 PM) new townhomes Revisions Required Jun 17, 2025
1.5 mi 3201 MAIN ST QTEAM MEETING 12.3.2025 - NOT USING SB840, CONFIRMED WITH... Application About to Expire Oct 16, 2025
1.5 mi 1000 N PEAK ST QTEAM 1000 N Peak. New Construction of 54-unit, 3-story M... Revisions Required May 15, 2025
1.6 mi 2811 HONDO AVE New construction of 12 unit townhome on two lots; 6 units... Inspection Phase Jul 16, 2021
1.6 mi 4704 MONARCH ST Multifamily New Construction, 8 townhouses with 2 bedrooms Inspection Phase Apr 01, 2025
1.7 mi 2723 HONDO AVE New construction, multifamily.6 dwelling units. Inspection Phase Nov 27, 2024
1.7 mi 1701 S MALCOLM X BLVD Q-Team Review, new Construction of two-story structure co... Inspection Phase Nov 18, 2021
1.7 mi 4501 AFTON ST Residential use Inspection Phase Nov 23, 2021
1.7 mi 1722 N FITZHUGH AVE 5 Townhome Units New Construction (Multifamily) Plan Review Dec 10, 2025
1.7 mi 2514 LUCAS DR (1131) MULTI-FAMILY DWELLING / 5 UNIT MULTIFAMILY Inspection Phase Feb 24, 2025
1.7 mi 1255 ANNEX AVE QTEAM MEETING 1.8.26 (1:30 PM) New Construction - Multifa... Inspection Phase Nov 24, 2025
1.7 mi 2314 ARROYO AVE he proposed work includes the construction of three-story... In Review Sep 16, 2025
1.8 mi 4918 BRYAN ST New construction MFD, 7 dwelling units, 4918 Bryan Inspection Phase Jun 02, 2023
1.8 mi 1919 S HARWOOD ST QTEAM MEETING 1.29.2026 (1:30 PM) 4 story multifamily apa... Revisions Required Dec 29, 2025
1.9 mi 1900 S ERVAY ST MANUAL CONVERSION: 1903061211 - EC, FS, FA, PL, ME, EL, G... Inspection Phase May 13, 2025
1.9 mi 2095 S HARWOOD ST THE PROJECT CONSISTS OF NEW CONSTRUCTION IMPROVEMENTS FOR... Payment Due Jul 18, 2023
1.9 mi 1819 LEAR ST PROJECT CONSIST OF (2) 5 UNIT 4-STORY NEW CONSTRUCTION TO... Revisions Required Nov 24, 2025
1.9 mi 1405 SEEGAR ST (7) four story townhomes. Site development including driv... Revisions Required Jun 12, 2025
1.9 mi 1905 CORINTH ST QTEAM MEETING 11.6.2025 (1:30 PM) Two four story multifam... Revisions Required Sep 19, 2025
2.0 mi 1906 MOSER AVE QTEAM MEETING 3.10.2026 (All Day) new multifamily constru... Revisions Required Jan 20, 2026
2.1 mi 3501 ASH LN New 293 units apartment complex with wrapping 5 story par... Revisions Required Aug 05, 2023
2.1 mi 4618 COLUMBIA AVE Multifamily-2 New Duplex Application About to Expire Dec 16, 2021
2.1 mi 2522 MERLIN ST NEW CONSTRUCCION MULTIFAMILY Additional Info Required Mar 09, 2026
2.1 mi 2220 S ERVAY ST NEW GROUND UP MULTIFAMILY DWELLING, FIVE-STORY WITH 315 A... Payment Due Feb 12, 2025
2.2 mi 5601 BRYAN PKWY QTEAM MEETING 9.3.2025 AM To build 5 unit condos - Total ... Inspection Phase Jun 30, 2025
2.2 mi 4555 TRAVIS ST QTEAM PROJECT The project is a mixed use project of appro... Revisions Required Aug 26, 2022
2.3 mi 4918 EAST SIDE AVE New construction of 5-unit townhome building Application About to Expire Jun 28, 2024
2.4 mi 2705 CLEVELAND ST The 2705 Cleveland project is a multi-unit urban infill r... Payment Due Dec 22, 2025
2.4 mi 909 E COLORADO BLVD New construction multifamily. Inspection Phase Feb 04, 2025
2.4 mi 4777 N CENTRAL EXPY New podium structured multifamily building with below gra... Inspection Phase Jul 02, 2024
2.5 mi 5946 LEWIS ST Building 5 condos -3 story. Revisions Required Aug 15, 2025
2.5 mi 2829 GOULD ST The proposed work includes the construction of three-stor... Revisions Required Jun 26, 2025
2.5 mi 5731 RICHMOND AVE QTEAM MEETING 10.21.2025 (AM) New construction of six-uni... Inspection Phase Sep 23, 2025
2.5 mi 3108 SOUTH BLVD New 5 unit multi-family dwelling. Previous permit number:... Revisions Required Feb 20, 2025
2.5 mi 5705 LIVE OAK ST New Construction Multifamily-5705 Live Oak Inspection Phase Jul 24, 2024
2.5 mi 3000 SOUTH BLVD CONSTRUCTION OF NEW TWO STORY STUDIO APARTMENTS Revisions Required Jan 21, 2025
2.5 mi 2708 PARNELL ST QTEAM MEETING TBD New Construction of 21 units of multifa... Payment Due Feb 18, 2026
2.6 mi 6001 LEWIS ST Commercial New - Multifamily Inspection Phase Feb 08, 2024
2.6 mi 6027 LA VISTA DR Construct 5 Plex WOOD FRAMESTUCCO/SIDINGCONDOS WITH ATTAC... Revisions Required Sep 19, 2025
2.7 mi 701 N LANCASTER AVE New construction 16 condos Payment Due Oct 25, 2023
2.7 mi 5115 MCKINNEY AVE New construction of mixed use building.90 multifamily uni... Plan Review Jul 16, 2023
2.9 mi 1111 N MADISON AVE QTEAM MEETING 10.22.2025 New construction of a 4 unit condo Inspection Phase Aug 18, 2025
2.9 mi 5810 REIGER AVE QTEAM MEETING 11.20.2025 (9 am) New construction of group... Inspection Phase Oct 23, 2025
2.9 mi 3700 INWOOD RD QTEAM MEETING Senior Living community with independent li... Inspection Phase May 28, 2025
2.9 mi 911 E 8TH ST QTEAM MEETING 6.5.2025 - 20 unit new construction multifa... Payment Due May 16, 2025
2.9 mi 400 N LANCASTER AVE New construction of 16 unit multifamily. Inspection Phase Jan 28, 2025
2.9 mi 4739 GRETNA ST 18 Townhouses in 2 phases. 9 units each phase. PHASE 1 BU... Inspection Phase Jan 15, 2025
2.9 mi 6151 ORAM ST Construction of New Multifamily Units Permit About to Expire Dec 23, 2024
3.0 mi 312 N LANCASTER AVE New Construction 16 Multifamily Payment Due Jan 19, 2023
3.0 mi 2702 KIMSEY DR THE ASTRID APARTMENTS PROJECT WILL BE A NEW, THREE-STORY ... In Review Aug 29, 2025
3.0 mi 2710 KIMSEY DR New MFD project for a 3 story 5 unit townhome apartment c... Plan Review Jan 22, 2025
3.0 mi 6235 ORAM ST QTEAM MEETING 1.29.2026 (9AM) 40 unit, 4 story apartment ... Plan Review Jan 12, 2026
Nearby Construction Notes

No notes yet

Debt & Transaction History

Refinancing risk and leverage warrant caution. The property carries $359.95M in total debt against an $82M appraised value—a 4.4x loan-to-value ratio that signals either severe data quality issues or distressed asset mechanics. The Prudential loan of $319.95M (originated June 2017) likely matures in 2027, creating near-term refinancing exposure at current rates with minimal equity cushion. The Wells Fargo adjustable-rate tranche ($32M, originated May 2014) adds rate risk if that loan has already reset or faces reset terms.

Ownership and transaction patterns indicate financial stress. MRT Uptown has held the asset since 2014, but the property changed hands five times in the four years prior (2006–2010), with ALH Properties acquiring it via foreclosure (tax deed) in early 2014 before MRT's acquisition. The 10 recorded transactions in 12 years, combined with multiple refinancing events (2010, 2011, 2013, 2017), suggest prior distress cycles and aggressive capital recycling rather than buy-and-hold conviction.

AI analysis · Updated 21 days ago
Ownership Duration
11.8 years
Since May 2014
Transactions
10 recorded
Owner Type
Company
Absentee owner
Owner Mailing Address
3102 OAK LAWN AVE STE 800, DALLAS, TX 75219-4232

🏛️ TX Comptroller Entity Data

Beneficial Owner
Windsorcommunities (windsorcommunities.com) medium
via domain match
Registered Agent
C T Corporation System
1999 BRYAN ST., STE. 900, DALLAS, TX, 75201
Officers / Directors
Columbia Uptown Tx Holdco Gp Llc — GENERAL PA
Entity Mailing Address
1999 BRYAN ST STE 900, DALLAS, TX, 75201
State of Formation
DE
SOS Status
ACTIVE
Current Lender
Prudential Multifamily Mtg
Loan Amount
$319,950,000 ($1,509,198/unit)
Maturity Date
Not recorded
Loan Type
Unknown
June 08, 2017 Stand Alone Finance Grant Deed
Buyer: Mrt Uptown Residential Llc, via Other
Prudential Multifamily Mtg $319,950,000 Senior
May 23, 2014 Resale Grant Deed
Buyer: Mrt Uptown Residential Llc, from Slr Dallas Uptown Llc via Benchmark Title Company
Sale price: $40,000,000
Wells Fargo Bk $32,000,000 Senior Adjustable Rate
January 30, 2014 Resale Tax Deed
Buyer: Slr Dallas Uptown Llc, from Alh Properties No Eighteen Lp via Fidelity National Title
Sale price: $10,000,000
Galatyn Real Estate Fund Lp $8,000,000 Senior
April 30, 2013 Stand Alone Finance MO
Buyer: Alh Properties No Eighteen Lp, via Fidelity National Title
December 28, 2011 Stand Alone Finance Deed of Trust
Buyer: Alh Properties Eighteen Lp,
March 25, 2010 Stand Alone Finance Deed of Trust
Buyer: Alh Properties No Eighteen Lp,
February 01, 2010 Stand Alone Finance Deed of Trust
Buyer: Alh Properties No Eighteen Lp,
November 24, 2008 Resale Grant Deed
Buyer: Alh Properties No Eighteen, from Amreit Realty Investment Corp via Fidelity National Title Insurance Com...
December 12, 2006 Resale Grant Deed
Buyer: Amreit Realty Investment Corp, from Twenty Three Twenty Mckinney via Republic Title Inc
November 05, 2004 Stand Alone Finance Deed of Trust
Buyer: Shafer Plaza Xxxv Ltd, via Reunion Title Co
Debt Notes

No notes yet

Financial Estimates

Estimated from loan records, rental listings, and appraisal data using industry-standard assumptions.

Sale & Valuation

Est. Sale Price
Sale $/Unit
Value YoY
+25.0%
Implied Cap Rate
Est. Cap Rate

Operating Income

Gross Potential Rent
Est. Vacancy
Submarket Vac.
5.7%
Eff. Gross Income
OpEx Ratio
55%
Est. NOI
NOI/Unit

Debt & Taxes

Taxes/Unit
$9,670/yr
Est. DSCR

Based on most recent loan: $319,950,000 (Jun 2017, attom)

Submarket Benchmarks

📊

Computed from nearby properties within 3 miles of similar vintage

Submarket Cap Rate
5.04%
Price/Unit Benchmark
$190,336
Rent/SF
$2.36/sf
Financial Estimates Notes

No notes yet

Property Summary

Jordan Uptown is a 212-unit, 23-story high-rise built in 2014 with reinforced concrete frame construction and brick exterior, offering 295.7K SF across excellent-condition units. The property commands a 95 walk score in uptown Dallas and maintains a 4.5 Google rating; parking details are unavailable. Windsor Communities' pet-friendly policy welcomes animals at all units with dedicated amenities and programming. Unit finishes and specific utility inclusions are not detailed in available data.

AI analysis · Updated 20 days ago

Property Details

Account #
000541000A02B0000
Market
Dallas County, TX
Building Class
APARTMENT (BRICK EXTERIOR)
Building Style
High-Rise
Construction
B-REINFORCED CONCRETE FRAME
Quality
EXCELLENT
Condition
EXCELLENT
Stories
23
Gross Building Area
295,682 SF
Net Leasable Area
222,298 SF
Neighborhood
UNASSIGNED
Last Sale
May 23, 2014
Place ID
ChIJ7VFJ9y-ZToYRgNofWXqfS5Q
Business Status
Operational
Enriched
about 2 months ago

Owner Information

Owner
MRT UPTOWN RESIDENTIAL LLC
Mailing Address
DALLAS, TEXAS 752194232
Property Notes

No notes yet

Rental Performance

Submarket Rent Growth
+12.34% trailing 12mo
📊 Nearby properties
Vacancy Trend
Deteriorating
📊 RentCast zip-level data
Submarket Rent/SF
$2.36/sf
📊 Nearby properties

Available Units Over Time

Latest Scrape (Mar 25, 2026)

Available
0 units

Fees

Application: Admin: Pet Deposit: Pet Rent Monthly:
🏠 0 active listings | Trend: No data
Unit Beds Baths Sqft Rent Status Listed Days
Unit 1301 2BR 2 1,329 $3,250 Inactive Jun 30 5
Unit 1109 2BR 2 1,211 $2,650 Inactive Jul 1 4
Unit 1505 1BR 1 735 $2,020 Inactive Aug 5 9
Unit 1605 1BR 1 735 $1,749 Inactive Sep 12 13
Unit 805 1BR 1 735 $1,695 Inactive Aug 6 45
Rental Notes

No notes yet

Demographics

The 1-mile core supports luxury renter demand with 86.2% renter occupancy, $103.9K median HHI, and 50.7% of households earning $100K+—but the 23.6 affordability ratio signals tight margins if avg rent exceeds ~$2,400/month. The steep income skew (30.4% in $150K+ bracket) and low household size (1.48) indicate an affluent, likely childless renter profile rather than workforce housing. Demand depth is constrained: the 3-mile radius drops to 72.3% renter occupancy and $94.4K HHI, and the 5-mile suburban ring falls to 61.6% renter and 2.19 household size, suggesting JORDAN UPTOWN's tenant pool is narrowly concentrated in the high-income urban core without significant spillover demand from surrounding areas.

AI analysis · Updated 21 days ago

1-Mile Radius

Population
34,771
Households
23,546
Avg Household Size
1.48
Median HH Income
$103,957
Median Home Value
$621,247
Median Rent
$2,048
% Renter Occupied
86.2%
Affordability
23.6% (rent/income)
Income Distribution
<$25k $150k+

3-Mile Radius

Population
171,223
Households
93,568
Avg Household Size
1.8
Median HH Income
$94,439
Median Home Value
$514,176
Median Rent
$1,703
% Renter Occupied
72.3%
Affordability
21.6% (rent/income)
Income Distribution
<$25k $150k+

5-Mile Radius

Population
350,018
Households
165,163
Avg Household Size
2.19
Median HH Income
$102,665
Median Home Value
$538,116
Median Rent
$1,687
% Renter Occupied
61.6%
Affordability
19.7% (rent/income)
Income Distribution
<$25k $150k+

Source: US Census ACS 5-Year Estimates (2023) · 11 tracts (1mi)

Demographics Notes

No notes yet

Unit Mix

Unit Mix Analysis: Jordan Uptown

The unit composition data is incomplete and insufficient for analysis. The dataset shows only 5 units assigned across bedroom types (3x one-bedroom, 2x two-bedroom) against a 212-unit portfolio, leaving 207 units unaccounted for. Without the full unit mix breakdown and rent data by bedroom type, we cannot assess concentration risk, pricing strategy alignment, or market positioning relative to the Dallas young professional demographic this 2014 vintage property likely targets. Request complete unit mix percentages and average rents by unit type before proceeding with rent growth or repositioning recommendations.

AI analysis · Updated 21 days ago

Estimated from 5 listed units (2.4% of 212 total)

1BR 3 units
2BR 2 units
Unit Mix Notes

No notes yet

Amenities

Pet Policy

With pets welcome at 100% of our communities, we go beyond pet-friendly, offering pet amenities, events, and services that will help your furry friends feel right at home.

Amenities Notes

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Appraisal History

Appraisal Value & Market Position:

Jordan Uptown's single 2025 appraisal of $82.0M represents a 25.0% year-over-year jump, translating to $386.8K per unit—a sharp rebound likely reflecting Dallas's strong multifamily recovery and the asset's 2014 vintage positioning. The land-to-improvement split of 8.4% land value signals minimal redevelopment optionality; the bulk of value ($75.1M) sits in the stabilized structure itself, typical for a Class A product in an inflationary cap-rate environment. Without prior-year comps, the magnitude of the 25% gain warrants scrutiny: confirm whether this reflects genuine market appreciation, recent value-add execution, or conservative prior appraisal methodology.

AI analysis · Updated 21 days ago
Year Total Value Change
2025 $82,000,000 +25.0%
Appraisal Notes

No notes yet

Google Reviews

Rating collapse signals acute operational deterioration. The 6-month average plummeted from 4.0 to 2.6—a 35.0% decline driven by 23 one-star reviews concentrated since November 2025, while the all-time 4.5 rating masks a bimodal distribution (168 fives vs. 23 ones). Negative reviews cite unresponsive management (lease termination requests ignored until public complaint), safety concerns (deceased resident incident), and corporate neglect of amenities and maintenance, while positives fixate narrowly on individual concierge staff (Hana, Sam, Hannah, Bryan), indicating management quality is entirely personality-dependent rather than systemic. This deterioration post-dates likely ownership/operator transition and undermines the thesis unless the recent decline reflects temporary staffing gaps rather than structural issues with the asset itself.

AI analysis · Updated 10 days ago

Rating Distribution

5★
168 (86%)
4★
1 (1%)
3★
1 (1%)
2★
3 (2%)
1★
23 (12%)

196 reviews total

Rating Trend

Reviews

Robert Widner ★★★★★ Feb 2026

Love the place and everyone that works there, Sam, Brian and Hannah and the maintenance guys always fix stuff so fast!

Owner response · Feb 2024

Nothing makes us happier than knowing our residents love their homes, Robert! Thank you for recognizing Sam, Brian, Hannah, and the rest of our team for being so prompt with service. We strive to create the best experience possible, and we are glad this has been your experience. Take care.

Joe Longo ★☆☆☆☆ Feb 2026

I'm sorry that posting a negative review on here is what it took for Nora to FINALLY get in contact with us. Attached are my emails indicating a notice to vacate as well as multiple follow ups. Be aware, this is the best way to get a response from management at Windsor. But thank you for FINALLY adjusting our lease. Also...Sam and Hana are the absolute best thing in this building. We will miss them ❤️.

Owner response · Feb 2026

Joe, thank you for letting us know how much you appreciate Sam and Hana. We regret any miscommunication regarding your lease and are glad your concerns have been resolved. If there is anything further that we can do for you, please feel welcome to reach out to us at thejordan@windsorcommunities.com.

Nicole Smuller ★☆☆☆☆ Nov 2025

I recently toured The Jordan by Windsor and was extremely disappointed, especially considering the premium rates they charge. The building is located in Uptown Dallas, where most other high-rises offer valet parking yet The Jordan does not. To make matters worse, the gate to the parking garage was broken during my visit. Inside, the condition of the building was concerning. The hallway carpets were dirty and stained, and the overall appearance felt neglected. The amenities are old, outdated, and poorly maintained several items were broken or torn. The pool area looks worn down, with dated seating and grills that appear to have seen better days. The gym is also extremely old and needs a full update. This community also doesn’t host any resident events, which is disappointing compared to other properties in the area that actively engage their tenants. It’s clear that management is not investing in this property. Every time I’ve seen a management company ignore ongoing maintenance issues concerning the appearance of the building and consistent complaints about updating it’s usually a sign they’re preparing to sell the building. From my understanding, The Jordan doesn’t even have on-site daily management and it shows. Any building charging $2,300+ for a one-bedroom should offer top-tier amenities, but The Jordan simply doesn’t deliver. Many reviews have highlighted the same issues for months, yet nothing seems to change. I’ve toured other Windsor communities that are beautiful and well-maintained, but The Jordan feels like the forgotten property in their portfolio. It’s unfortunate, because the building has potential but until Windsor truly invests in it and its residents, it won’t be competitive with other Uptown properties charging similar rent. If you want more bang for you buck go to another property.

Owner response · Nov 2025

Dear Nicole, Thank you for taking the time to share your feedback regarding your recent tour of The Jordan by Windsor. I’m very sorry to hear that your experience did not meet your expectations. We truly value every visitor’s perspective, as it helps us identify areas where we can improve. While we regret that certain aspects of the community did not reflect the high standards we strive for, please know that we are actively working to enhance both the building’s appearance and amenities. Your comments regarding cleanliness, maintenance, and community engagement have been shared with our management team for further review. We’d love the opportunity to welcome you back for a future visit once these updates are completed so you can experience the improvements first hand and review our social media so you can see the many resident events we hosted. soo much FUN. I’d like to follow up with you regarding your concern, but we’re unable to locate your name in our resident database. Please don’t hesitate to reach out if you’d like to discuss your experience further or if there’s anything we can do to assist. Warm regards, Nora Torrescano Resident Services Manager The Jordan by Windsor

Syed ★☆☆☆☆ Nov 2025

The concierge staff was extremely unprofessional. While I was reversing my car, one of them shouted “keep it moving” in a rude and disrespectful tone. I found the behavior unnecessary and discourteous, especially toward residents and guests. Management should address staff communication and professionalism.

Owner response · Nov 2025

Syed, we appreciate you sharing your experience with us. Creating positive interactions with each of our residents and guest is a top priority for us, and we are sorry if you experienced anything to the contrary. At your convenience, please reach out to us directly at thejordan@windsorcommunities.com so we can learn more about the situation and pinpoint possible areas for improvement. We appreciate your time and look forward to hearing from you soon.

Randy Balderas ★★★★★ Oct 2025

Had an absolutely wonderful experience touring this building. Nicely showed an exceptional experience and was so warm to me. Making apartment search a very easy decision!

Owner response · Oct 2025

Randy, thank you for taking the time to visit our community! It means a lot to hear how pleased you were with all that we have to offer our residents and the attentive service of our team members. We hope to see you again soon.

Showing 5 of 196 reviews Load more
Reviews Notes

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Data Sources

Apify Google Places (Scraper)
Last updated: Feb 26, 2026 9 fields
Sources Notes

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