3330 OAK GROVE AVE, DALLAS, TX
$68,950,000
2025 Appraised Value
↑ 4.5% from prior year
The property trades at a compressed 4.99% cap rate on a 2020-vintage Class A asset with embedded operational risk that has yet to fully surface. A September 2025 management transition (Gables Residential takeover) triggered a 1.0-point Google rating decline tied to documented service degradation—staffing cuts, security breaches, and billing errors—suggesting the prior 5-star positioning was staff-dependent rather than operationally resilient. Financially, the $372.9K per-unit valuation and 55.0% expense ratio imply limited value-add upside; aggressive rent concessions (10 weeks free on 2-bedroom units) despite a 97 Walk Score and $3.5K average rent signal leasing friction in a 15.0% growth submarket, indicating the property is discounting to compete rather than capturing market tailwinds. Critically, a data gap on current debt maturity and DSCR prevents leverage assessment, while the unit mix dataset covers only 8.1% of the 185-unit portfolio, raising underwriting credibility concerns. Watch-list: Request complete rent roll, current loan balance/rate, and 90-day operational KPIs under Gables management before advancing LOI—the valuation is reasonable but integration risk and operational clarity are prerequisites to conviction.
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Flourish in the heart of Uptown.
A study in contrasts — The Residences at The Grove provides an intimate haven of luxury rental apartments conveniently secluded mere steps away from the dynamic pulse of Uptown life. Breathtaking views of downtown Dallas, astonishing design, unrivaled service and amenities — every element has been considered.
Class A asset with minimal value-add opportunity. Residence at the Grove is a 2020-built, 185-unit mid-rise featuring consistently upgraded interiors across the analyzed sample: 86% of observations rated excellent condition, predominantly white shaker cabinetry paired with light gray quartz countertops, stainless steel appliances (mostly mid-to-premium tier), and subway tile throughout. Kitchen/bath renovations cluster around 2018–2022, with 76% falling in the 2016–2020 window, indicating either original construction finishes or early-cycle updates rather than patchwork rehab. The resort-style rooftop pool with accent lighting, Matrix-equipped fitness center, and premium modern lighting (recessed/pendant dominant) align with upper-midmarket positioning; exterior photography captures strong Dallas skyline visibility and mixed-use streetscape activation. No red flags identified—flooring is predominantly vinyl plank/tile (avoiding carpet liability), paint is universally fresh, and appliance selection spans mid-to-premium (GE Monogram, KitchenAid range). Limited near-term capital appreciation upside without significant repositioning given the tight finish consistency and recent vintage.
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Location Profile
Walk Score of 97 signals genuine urban density—this property sits in a true walker's paradise with daily errands accomplished on foot, validating the $3.48K rent premium against typical Dallas suburban product. Transit Score of 68 and Bike Score of 79 indicate reliable multimodal access, though the modest transit score suggests car ownership remains common among residents; this mismatch between walkability and transit accessibility is typical of Dallas urban cores and shouldn't constrain leasing at this rent level. The amenity density required to achieve these scores (particularly the 97 walk score) confirms proximity to restaurants, retail, and services, which aligns well with the property's positioning for urban professionals willing to pay above-market rents for location convenience.
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The 64-unit pipeline represents 34.6% of Residence at the Grove's 185-unit inventory, a material competitive threat in a tight multifamily market. However, permit status across 15 nearby projects shows significant development friction—only three are in inspection phase while eight remain in revisions or plan review, suggesting 18–24 month lags before meaningful supply hits the market. The scattered geographic footprint across Dallas (75215, 75206, 75214, 75204, 75226, 75219) indicates mixed submarkets rather than direct block competitors, which moderates occupancy pressure if Grove maintains differentiated positioning. Near-term rent growth should remain defensible, but management should monitor the three projects in inspection phase (Annex Ave, Reiger Ave, Richmond Ave) as leading indicators of acceleration.
| Distance | Address | Description | Status | Filed |
|---|---|---|---|---|
| 0.5 mi | 2702 MCKINNEY AVE | 2700 McKinney - 21 Story Mixed Use Tower Including Retail... | Payment Due | Jun 09, 2022 |
| 0.6 mi | 3555 DICKASON AVE | Q-Team Migrated NEW 4 LEVEL ABOVE GRADE GARAGE(1-3.5).LEV... | Payment Due | Mar 24, 2021 |
| 0.7 mi | 2505 TURTLE CREEK BLVD | New construction of 20-story assisted living building wit... | Inspection Phase | Aug 06, 2024 |
| 0.8 mi | 1714 RIPLEY ST | New construction of five townhomes. | Inspection Phase | Jun 19, 2024 |
| 0.8 mi | 3900 LEMMON AVE | New construction of MFD project. 406 dwelling units with ... | Revisions Required | Aug 21, 2024 |
| 0.8 mi | 4609 MANETT ST | QTEAM MEETING 8.12.2025 (1:30 PM) new townhomes | Revisions Required | Jun 17, 2025 |
| 0.8 mi | 3608 SAN JACINTO ST | New residential townhomes | Inspection Phase | May 26, 2022 |
| 0.9 mi | 4013 N HALL ST | QTEAM MEETING 7.17.2025 8 unit multifamily new construction | Payment Due | Jun 17, 2025 |
| 0.9 mi | 4011 N HALL ST | QTEAM MEETING 7.22.2025 - 8 unit multifamily new construc... | Payment Due | Jun 17, 2025 |
| 0.9 mi | 4005 N HALL ST | QTEAM MEETING - 7.23.2025 - 8 unit multifamily new constr... | Payment Due | Jun 17, 2025 |
| 0.9 mi | 1717 N PEAK ST | Commercial New construction of a 7-unit multi-family buil... | Payment Due | Feb 27, 2025 |
| 0.9 mi | 3031 N HARWOOD ST | QTEAM MEETING 9.4.2025 3131 N Harwood For Office and 303... | Revisions Required | Jul 21, 2025 |
| 0.9 mi | 1902 N CARROLL AVE | New Construction of 3 story 33 townhouses with garage at ... | Inspection Phase | Jul 01, 2022 |
| 1.0 mi | 4315 SAN JACINTO ST | New construction of 9 units multifamily | Payment Due | Sep 17, 2024 |
| 1.0 mi | 4319 SAN JACINTO ST | New Construction 9 unit multifamily. | Inspection Phase | Sep 17, 2024 |
| 1.0 mi | 4315 SCURRY ST | Q Team review for East Village New Construction for 15 -... | Inspection Phase | May 04, 2022 |
| 1.1 mi | 4405 SCURRY ST | Q-Team 4405 Scurry for a New, Commercial Multifamily deve... | Revisions Required | Nov 20, 2024 |
| 1.1 mi | 4475 SCURRY ST | New Construction of 18 unit Multifamily. | Inspection Phase | Oct 11, 2024 |
| 1.1 mi | 4320 SCURRY ST | Q Team for East Village II New Construction for 3 buildin... | Inspection Phase | May 19, 2022 |
| 1.1 mi | 4704 MONARCH ST | Multifamily New Construction, 8 townhouses with 2 bedrooms | Inspection Phase | Apr 01, 2025 |
| 1.2 mi | 4330 DICKASON AVE | New construction of multi-family// 4330 Dickason. | Plan Review | Jun 29, 2022 |
| 1.2 mi | 1722 N FITZHUGH AVE | 5 Townhome Units New Construction (Multifamily) | Plan Review | Dec 10, 2025 |
| 1.3 mi | 1255 ANNEX AVE | QTEAM MEETING 1.8.26 (1:30 PM) New Construction - Multifa... | Inspection Phase | Nov 24, 2025 |
| 1.4 mi | 2723 HONDO AVE | New construction, multifamily.6 dwelling units. | Inspection Phase | Nov 27, 2024 |
| 1.4 mi | 4918 BRYAN ST | New construction MFD, 7 dwelling units, 4918 Bryan | Inspection Phase | Jun 02, 2023 |
| 1.4 mi | 4555 TRAVIS ST | QTEAM PROJECT The project is a mixed use project of appro... | Revisions Required | Aug 26, 2022 |
| 1.4 mi | 1906 MOSER AVE | QTEAM MEETING 3.10.2026 (All Day) new multifamily constru... | Revisions Required | Jan 20, 2026 |
| 1.4 mi | 1000 N PEAK ST | QTEAM 1000 N Peak. New Construction of 54-unit, 3-story M... | Revisions Required | May 15, 2025 |
| 1.4 mi | 2811 HONDO AVE | New construction of 12 unit townhome on two lots; 6 units... | Inspection Phase | Jul 16, 2021 |
| 1.4 mi | 2314 ARROYO AVE | he proposed work includes the construction of three-story... | In Review | Sep 16, 2025 |
| 1.5 mi | 2514 LUCAS DR | (1131) MULTI-FAMILY DWELLING / 5 UNIT MULTIFAMILY | Inspection Phase | Feb 24, 2025 |
| 1.6 mi | 2013 JACKSON ST | ***Manual Recreation*** 1906051126*** - New Multifamily C... | Inspection Phase | Jul 10, 2025 |
| 1.7 mi | 4777 N CENTRAL EXPY | New podium structured multifamily building with below gra... | Inspection Phase | Jul 02, 2024 |
| 1.7 mi | 4501 AFTON ST | Residential use | Inspection Phase | Nov 23, 2021 |
| 1.7 mi | 3201 MAIN ST | QTEAM MEETING 12.3.2025 - NOT USING SB840, CONFIRMED WITH... | Application About to Expire | Oct 16, 2025 |
| 1.7 mi | 5601 BRYAN PKWY | QTEAM MEETING 9.3.2025 AM To build 5 unit condos - Total ... | Inspection Phase | Jun 30, 2025 |
| 1.9 mi | 720 S GOOD LATIMER EXPY | Q Team Review New construction of a 21 level residential ... | Plan Review | Jan 31, 2023 |
| 1.9 mi | 5731 RICHMOND AVE | QTEAM MEETING 10.21.2025 (AM) New construction of six-uni... | Inspection Phase | Sep 23, 2025 |
| 1.9 mi | 5115 MCKINNEY AVE | New construction of mixed use building.90 multifamily uni... | Plan Review | Jul 16, 2023 |
| 2.0 mi | 4618 COLUMBIA AVE | Multifamily-2 New Duplex | Application About to Expire | Dec 16, 2021 |
| 2.0 mi | 5705 LIVE OAK ST | New Construction Multifamily-5705 Live Oak | Inspection Phase | Jul 24, 2024 |
| 2.0 mi | 5946 LEWIS ST | Building 5 condos -3 story. | Revisions Required | Aug 15, 2025 |
| 2.1 mi | 6027 LA VISTA DR | Construct 5 Plex WOOD FRAMESTUCCO/SIDINGCONDOS WITH ATTAC... | Revisions Required | Sep 19, 2025 |
| 2.1 mi | 1701 S MALCOLM X BLVD | Q-Team Review, new Construction of two-story structure co... | Inspection Phase | Nov 18, 2021 |
| 2.1 mi | 6001 LEWIS ST | Commercial New - Multifamily | Inspection Phase | Feb 08, 2024 |
| 2.2 mi | 4918 EAST SIDE AVE | New construction of 5-unit townhome building | Application About to Expire | Jun 28, 2024 |
| 2.3 mi | 1919 S HARWOOD ST | QTEAM MEETING 1.29.2026 (1:30 PM) 4 story multifamily apa... | Revisions Required | Dec 29, 2025 |
| 2.3 mi | 3501 ASH LN | New 293 units apartment complex with wrapping 5 story par... | Revisions Required | Aug 05, 2023 |
| 2.3 mi | 6151 ORAM ST | Construction of New Multifamily Units | Permit About to Expire | Dec 23, 2024 |
| 2.4 mi | 2095 S HARWOOD ST | THE PROJECT CONSISTS OF NEW CONSTRUCTION IMPROVEMENTS FOR... | Payment Due | Jul 18, 2023 |
| 2.4 mi | 1819 LEAR ST | PROJECT CONSIST OF (2) 5 UNIT 4-STORY NEW CONSTRUCTION TO... | Revisions Required | Nov 24, 2025 |
| 2.4 mi | 1905 CORINTH ST | QTEAM MEETING 11.6.2025 (1:30 PM) Two four story multifam... | Revisions Required | Sep 19, 2025 |
| 2.4 mi | 1900 S ERVAY ST | MANUAL CONVERSION: 1903061211 - EC, FS, FA, PL, ME, EL, G... | Inspection Phase | May 13, 2025 |
| 2.5 mi | 3700 INWOOD RD | QTEAM MEETING Senior Living community with independent li... | Inspection Phase | May 28, 2025 |
| 2.5 mi | 5810 REIGER AVE | QTEAM MEETING 11.20.2025 (9 am) New construction of group... | Inspection Phase | Oct 23, 2025 |
| 2.5 mi | 6235 ORAM ST | QTEAM MEETING 1.29.2026 (9AM) 40 unit, 4 story apartment ... | Plan Review | Jan 12, 2026 |
| 2.5 mi | 2522 MERLIN ST | NEW CONSTRUCCION MULTIFAMILY | Additional Info Required | Mar 09, 2026 |
| 2.6 mi | 2220 S ERVAY ST | NEW GROUND UP MULTIFAMILY DWELLING, FIVE-STORY WITH 315 A... | Payment Due | Feb 12, 2025 |
| 2.6 mi | 1405 SEEGAR ST | (7) four story townhomes. Site development including driv... | Revisions Required | Jun 12, 2025 |
| 2.7 mi | 2710 KIMSEY DR | New MFD project for a 3 story 5 unit townhome apartment c... | Plan Review | Jan 22, 2025 |
| 2.7 mi | 2702 KIMSEY DR | THE ASTRID APARTMENTS PROJECT WILL BE A NEW, THREE-STORY ... | In Review | Aug 29, 2025 |
| 2.8 mi | 3000 SOUTH BLVD | CONSTRUCTION OF NEW TWO STORY STUDIO APARTMENTS | Revisions Required | Jan 21, 2025 |
| 2.8 mi | 3108 SOUTH BLVD | New 5 unit multi-family dwelling. Previous permit number:... | Revisions Required | Feb 20, 2025 |
| 3.0 mi | 2705 CLEVELAND ST | The 2705 Cleveland project is a multi-unit urban infill r... | Payment Due | Dec 22, 2025 |
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Residence at the Grove presents a refinancing cliff with minimal debt visibility. The property shows a single financing event (May 2024) via Deed of Trust, but no active loan data is populated—suggesting either a cash purchase, a very recent loan not yet recorded in available datasets, or a portfolio held off-balance-sheet. At $372.4K per unit on a 2020 asset, the valuation appears market-reasonable for a stabilized Class A product, though without debt figures, leverage and DSCR cannot be assessed. The 1.8-year hold by an absentee COMPANY entity (CRP Maple Oak Grove Owner LP) is consistent with core-plus institutional ownership; the single transaction count and lack of distress indicators (no foreclosure deeds, quit claims, or deed-in-lieu) suggest stable sponsorship rather than a motivated seller. Critical data gap: confirm whether the Deed of Trust has matured or approaches maturity, and obtain current loan balance and rate to evaluate refinance risk in the current rate environment.
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Residence at The Grove trades at a compressed 4.99% cap rate versus the 5.12% Dallas submarket average, suggesting stabilized-asset pricing despite near-replacement-cost positioning (2020 vintage). NOI per unit of $18.6K sits modestly below the implied $18.8K benchmark ($188.2K per-unit price ÷ 5.12% cap), though the 1.1% vacancy and 55.0% expense ratio indicate tight operational execution. The appraised value of $69.0M implies a $372.9K per-unit valuation—a 98.0% premium to market comparables—signaling either significant lease premium embedded in the rent roll or valuation-to-market disconnect. At current implied metrics, this asset has limited value-add upside unless NOI can expand through occupancy gains or expense management tightening.
Estimated from loan records, rental listings, and appraisal data using industry-standard assumptions.
Computed from nearby properties within 3 miles of similar vintage
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RESIDENCE AT THE GROVE is a 2020 high-rise apartment tower in Upstate Dallas with 185 units across 10 stories, totaling 195.6K SF of gross building area. The A-frame structural steel construction carries an "Excellent" quality and condition rating, with a walk score of 97 indicating prime urban positioning near Uptown amenities. Parking type, specific unit finishes, and utility/pet policies are not specified in available data. The property's 4.1 Google rating and positioning as a luxury rental suggests Class A positioning, though amenities list data is absent from this record.
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Residence at the Grove is aggressively discounting to move inventory, signaling softening demand despite asking rents above submarket benchmarks. Current asking rents average $3.5K (2-BR at $5.1K, studio at $1.9K), but the property is offering up to 10 weeks free—a material concession indicating leasing friction. With only 2 active listings against 185 units and 4 available units as of late March 2026, occupancy appears healthy on the surface; however, the 10-week concession and recent rent volatility (2-BR ranging $3.8K–$5.1K within days) suggest the property is competing hard in a 15.0% growth submarket rather than capturing that growth. Studio and 1-BR units track near or below submarket benchmarks ($1.8K–$2.5K vs. $1.4K–$1.7K market), while 2-BR+ units command a premium, indicating stronger demand for larger units but potential softness in smaller footprints.
Estimated from listed vacancies vs total units
Min/avg/max asking rents from property website
| Unit | Beds | Baths | Sqft | Rent | Status | Listed | Days |
|---|---|---|---|---|---|---|---|
| 2BR | 2 | 1,499 | $5,108 | Active | Mar 16 | 22 | |
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Mar $5,108
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| Studio | 1 | 596 | $1,850 | Active | Sep 25 | 194 | |
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Sep $1,850
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| Unit 1308 | 2BR | 2 | 2,130 | $9,210 | Inactive | Dec 14 | 238 |
| Apt 1301 | 3BR | 3 | 2,314 | $7,998 | Inactive | Sep 2 | 30 |
| 3BR | — | $7,161 | Inactive | Mar 22 | — | ||
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Mar $7,161
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| Apt 1308 | 2BR | 2 | 2,130 | $6,799 | Inactive | Aug 5 | 58 |
| Apt 1307 | 3BR | 3 | 2,124 | $5,885 | Inactive | Mar 27 | 50 |
| Apt 1309 | 3BR | 3 | 2,075 | $5,746 | Inactive | Mar 27 | 74 |
| Apt 1304 | 2BR | 2 | 1,777 | $5,271 | Inactive | Mar 27 | 125 |
| Apt 1305 | 1BR | 1 | 1,206 | $4,398 | Inactive | Mar 20 | 9 |
| 2BR | — | $3,764 | Inactive | Mar 22 | — | ||
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Mar $3,764
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| Apt 504 | 2BR | 2 | 1,159 | $3,332 | Inactive | May 10 | 95 |
| Apt 404 | 2BR | 2 | 1,159 | $3,300 | Inactive | Mar 4 | 158 |
| Unit 301 | 2BR | 2 | 1,213 | $3,185 | Inactive | Jan 24 | 197 |
| Unit 707 | 1BR | 1 | 1,027 | $2,832 | Inactive | Dec 23 | 229 |
| 1BR | — | $2,505 | Inactive | Mar 22 | — | ||
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Mar $2,505
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| Unit 201 | 1BR | 1 | 828 | $2,195 | Inactive | Jan 24 | 197 |
| Unit 512 | 1BR | 1 | 828 | $2,170 | Inactive | Dec 23 | 229 |
| Studio | — | $1,922 | Inactive | Mar 22 | — | ||
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Mar $1,922
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Affordability and Income Support
The 1-mile submarket strongly supports the $3.5K monthly rent: a 22.3% affordability ratio against $107.6K median HHI reflects premium positioning for an affluent urban core, while the 3-mile and 5-mile ratios (20.5% and 19.5%) indicate sustained demand across wider rings. The 1-mile income distribution skews heavily toward $100K+ earners (53.4% combined), signaling this property captures a high-income renter cohort rather than workforce housing.
Renter Concentration and Demand Depth
The 76.2% renter occupancy within 1 mile—4.6 percentage points above the 3-mile ring—underscores concentrated multifamily demand in the immediate urban core, though the drop to 63.5% at 5 miles suggests suburban competition from ownership-oriented segments. This steep falloff from core to periphery indicates the property's value is highly dependent on maintaining its urban location premium; expansion of the rental base beyond 3 miles appears limited.
Demographic Risk
Median HHI remains flat across all radii ($103K–$107.6K), suggesting no income tailwind from surrounding growth, while the broadening income distribution at 5 miles (14.2% under $25K vs. 9.7% at 1 mile) reveals that leakage to cheaper alternatives intensifies in suburban rings. This is a mature, high-income-dependent market without clear demographic momentum to support rent growth.
Source: US Census ACS 5-Year Estimates (2023) · 14 tracts (1mi)
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Unit Mix Analysis — Residence at the Grove
The property exhibits severe data integrity issues that prevent reliable analysis: only 2 of 15 reported units (1 studio, 1 two-bedroom) have rental comps, while 183 units lack pricing or occupancy detail. The disclosed mix—1 studio, 4 one-bedrooms, 7 two-bedrooms, 3 three-bedrooms—represents only 8.1% of the 185-unit portfolio, suggesting either incomplete data entry or a fundamentally mischaracterized asset profile. The single two-bedroom comp at $5.1K rent appears inconsistent with the studio at $1.85K and warrants field verification before underwriting proceeds.
Recommendation: Request complete unit mix inventory and current rent roll by unit type before advancing diligence.
Estimated from 15 listed units (8.1% of 185 total)
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Appraisal History – Residence at the Grove
With only one appraisal on record (2025), trend analysis is limited, but the property shows modest 4.5% YoY appreciation to $68.95M, translating to $372.7K per unit—reasonable for a 2020-vintage product in the current market. The improvement-to-land ratio (91.0% vs 9.0%) is typical for stabilized multifamily and signals low redevelopment upside; value resides in operating cash flow, not land basis. Without historical comps, we cannot assess whether $372.7K/unit reflects market-rate pricing or embedded obsolescence, limiting conviction on entry valuation.
| Year | Total Value | Change |
|---|---|---|
| 2025 | $68,950,000 | +4.5% |
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Management transition created operational cliff. The 1.0-point rating decline over six months (5.0 to 4.0) directly correlates with Gables Residential's September 2025 takeover, with post-transition reviews citing "reduced coverage," missing packages, and eliminated overnight staffing. The 18 one-star ratings cluster around security breaches (unauthorized unit entry) and service gaps, while pre-transition reviews consistently praised maintenance responsiveness and named staff (Cindy, Robert, Connor). This suggests the property's prior 5-star positioning was staff-dependent rather than operationally embedded—Gables' cost-cutting undermined what was likely a leasing/retention strength. The recent uptick in 5-stars (Ana, Rachel mentions) indicates some stabilization under new management, but the 3-star reviews flagging billing errors and safety degradation signal integration risk that warrants due diligence on current ops before closing.
90 reviews total
I stopped by for a tour today and was blown away by the customer service I received from Ana and her staff. She was kind and took the time to talk me through pricing and answered all of my questions. The building was very clean and the units were gorgeous. It’s not often you get a gas range stove in an apartment!
Owner response · Feb 2026
Hello Lauren, we're happy you found our staff to be so supportive during your experience here at Residences at the Grove. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Owner response · Feb 2026
Hi Rachel, thank you so much for your high rating! Please don't hesitate to reach out if there's anything additional we can do for you.
I have lived here for 2.5 years and have nothing but positives to say about the building, amenities, location, and most importantly, the staff. Gables took over management a few months back, and I (as well as several others) were nervous on what would change with the management team / ownership change. It turns out, we had nothing to be nervous about. As somebody who has lived at several apartments in New York, Austin, and Dallas, I can confidently say this place is the best by far across all metrics. While the ZRS Management team was great and will be missed (Cindy & Robert), the Gables team has been working around the clock nonstop to help the transition go smoothly. Our new manager, Ana, has a reputation for being one of the best there is across all Gables properties (I encourage you to ask around). Rachel R. has been fantastic to work with as well. Even some Gables team members from sister properties have gone above and beyond to help me during the lease renewal (shoutout to Jennifer B. & Heaven F. from Gables Park 5940). It is very shocking to see any negative reviews towards this property & staff, honestly makes me question the validity of those that submitted them. If you like great location, safe and clean facilities & amenities, with a great management staff, I encourage you to look into living here. Please feel free to ask for my contact info if you’d like to ask any further details.
Owner response · Dec 2025
Hi Jack, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
4th and Final: Moved out while a new management company took over. So happy we did. Months later we receive a bill for $43 with threats of collections after being told there were no charges since our deposit would more than cover any cleaning or repairs. Good luck. - 3rd Update after changing my 5 star to 3 star and finally back to 5 star: The window of my car was broken and my car was rummaged through. It was an unfortunate occurrence and due to some technical issues with the gate, I made the case the cost of my window should reasonably be covered. The initial messaging was that nothing would be done for tenants and it left a sour taste in my mouth. Crime happens, but “an unlocked door can make a thief of any man in need”. Ever since the occurrence, management sprung to action by placing a security guard 24/7 at the gate until it was fixed a few days later. Since then, more efforts have been made by management and even the police have been doing things like patrolling and having presence nearby. What changed my review back to a 5 star review is that I just got an email that the management company will be reimbursing tenants for broken windows. This was unexpected, appreciated and makes me feel like the company is on my side to provide a safe and pleasant living experience. Shout out to Cindy for the correspondence during challenging conversations and the team as a whole for their continued efforts. Initial 5 star review: Ever since the first day I interacted with the Staff at Residences at the Grove I have been extremely impressed. I was touring apartments, condos and homes around the area that day and before I left for my tour of those units, I saw an ad online for this location which I saw was close to the other places I was viewing and so I gave them a call. Taylor Parker answered and was able to fit me in for a tour last minute. He's been nothing short of amazing this entire move in process! Taylor has been consistently helpful, kind and professional the entire process. (Also, a special shoutout to Ericka who has been extremely accommodating during this move as well. Everyone I've interacted with has been wonderful!) Now if you're anything like me, you spend an extremely long-time deliberating options with your living situation. Location, cost, safety, cleanliness, community, amenities, etc. (I admittedly took weeks to find this place and toured upwards of 20 different spaces before finally finding this apartment because nothing was quite what I was looking for.) Well this property was a clear choice because it seems like all aspects of this apartment were taken into account. Taylor was waiting for me in the lobby and we went to go see a few units I had my eye on and since this whole building is brand new I was blown away by how nice everything was. The details in the units and common areas are stunning. We finally reached the unit that I would eventually call home and was actually excited about the floor to ceiling windows that were in one of the bedrooms. I’m not someone who really lets themselves get too excited during tours but I couldn’t help it. Then I saw the gym with dumbbells up to 100 lbs, the pool with a gorgeous view of the city and a great dog run park for my pup. I was convinced I didn’t really need to go tour anywhere else that day. Before leaving, Taylor told me about how if I wanted to order coffee, tea or a smoothie through the app, I could go pick it up when it was ready and that eventually they were going to sell beer/wine. In the app they will bring you beverages to the pool via the app for no extra. No joke. The next few tours went as expected and I called back to talk Taylor to discuss signing a new lease and ever since that day I’ve been supported along the way in making my move as seamless as possible. They are responsive and helpful and since moving in I’ve been enjoying this apartment more than any other I’ve ever lived in. Everyone I’ve met in passing while walking around the property seems happy to be here and they are very dog friendly. I can’t say enough about this place.
Owner response · Sep 2021
Hi Taylor, thank you for taking the time to leave us feedback about your experience with us. If you are willing, please give us a call at ResidencesattheGrove@gables.com so we can discuss your experience further. We look forward to hearing from you.
The black lady w/the small braids that works here is extremely rude. I was giving the key back to the nice young lady i got it from originally and she yells give me the key in a loud rude voice as if i were taking it or something. Do better.
Owner response · Dec 2025
Hello, my name is Ana Jackson, and I am the General Manager for the Residences at the Grove. Thank you for bringing this to our attention. I’m sorry to hear about your experience when returning the key — that’s certainly not the level of service we aim to provide. We take concerns like this seriously and will address the situation with our team to ensure all interactions are respectful and professional. We appreciate you letting us know and value your feedback. Please feel free to call me at 214-396-7949 or email us at residencesatthegrove@ables.com if you would like to discuss this further.
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