I had a really disappointing experience touring this apartment complex. The staff handed me a floor plan and basically told me to go figure it out myself. No walkthrough, no explanation, no guidance — nothing. As a potential tenant, I expected at least a simple tour or someone to show me around and answer questions. Instead, I felt like I was inconveniencing

We scheduled this tour two weeks in advance and even called the day before to confirm. They confirmed it. But after we drove for hours to get there, they suddenly said they wouldn’t give us a tour because of the snow. If weather was going to stop tours, they had plenty of time to notify us, especially since we confirmed the day before. Instead, they let us make a long trip and only told us after we arrived. When we asked why they didn’t cancel ahead of time (or why they didn’t mention it when we called), they never gave an explanation. This was completely irresponsible and showed a lack of basic communication and respect for people’s time. If this is how the office handles a simple scheduled appointment, it raises serious concerns about how they handle anything more important.

Was exited to live here, but after the entirety of the lease, I feel disappointed with my time there. The floor plans and location are great! It's an older complex so floor plans have much more space than newer buildings and the location can't really be beat. Personal access to the Katy Trail and a quick walk over to West Village and Uptown. TONS of maintenance issues. Old complex, but this was a bit much. A water leak behind a wall that maintenance worked on 4 different times, including leaving a cut out section of wall for it to dry out for a week with a blower fan going. At times we had mold growing through the sheet rock because of all the moisture. Entire electrical circuits went out for days at a time. While the maintenance guys worked hard and mostly did good work, it could be days before they would get to our unit after putting in the work order. Security was another big issue. My roommate and I both had our cars broken into multiple times, even with nothing in the car to be stolen. The gates were broken half the time and left open, and security cameras only cover the entrances and visitor parking so nothing to monitor the residents' parking. We also had a neighbor VRBO their unit only for their guests to wander into our apartment and hangout for bit trying to understand what we meant when we said they were in the wrong unit. The internet was bad. The lease included "up to 1 Gig", or 1000 Mbps, for $70/ month. We received less than 100 in our living room and master suite. This was verified by the internet provider twice, but no fixes were offered from them. Any attempt to ask the leasing office and they deferred us to reaching out to the provider, GiGstreem, since they are responsible. We asked them multiple times over 6 months to please fix the slow internet, and they quietly stopped returning our phone calls. GiGstreem is contracted with the complex, so we had no choice in the matter. I currently have a 300 Mbps / $30 a month at my new place and have full coverage. The office threw "community events" at times that my roommate nor I could attend. They seemed last minute or at times normal working people couldn't make. It felt more like they put them on more for them than the residents and was quite frustrating know that is what our rent was paying for. I wanted more out of the place but was left feeling disappointed. A 10% reduction in rent didn't come close to keeping my roommate and I interested

After going back and forth with corporate I now write this review to formally address several concerns I experienced while living at Thirty377 Apartments and during the move-out process. 1. Forwarding Address Issue: I attempted to update my forwarding address twice and was assured that it had been corrected in the system. Despite this, my refund check was still sent to the wrong address. I only discovered it by chance when I returned to the property to retrieve a package and checked my old mailbox one last time. This oversight caused unnecessary stress and delays, especially given that I proactively tried to prevent this problem. 2. Improper Renter’s Insurance Charges: Throughout my entire lease, I was charged for the property’s liability coverage even though I provided proof of my own renter’s insurance at move-in. These charges could have easily been avoided if the documentation had been properly reviewed. I didn’t catch it until preparing to move out, but the fact remains that I was billed incorrectly for nearly the entire lease term and no compensation was offered/provided. 3. Move-Out Cleaning Fee: I went above and beyond to ensure the apartment was left in excellent condition—cleaned meticulously, down to the baseboards. Seeing a cleaning charge applied to my final account was extremely discouraging and disappointing. I requested photographic evidence that warranted the deduction and the “proof” I was provided showed a clean apartment with no obvious reason for any charge. I was told “The documents provided substantiate the additional charges assessed on your account. These charges are valid in accordance with the lease agreement and are due to the property.” Keep that in mind when you plan to move out! 4. Refund Discrepancy and Lack of Transparency: The most concerning issue involves the refund amount itself. My Final Account Statement showed that I was due $2,508. However, the check I received was for only $858—nearly $1,750 less than what was documented. Prior to moving out, I confirmed multiple times with the office what my total amount due would be. I was told (by the Business Manager) $4,616 (lease break fee) plus one day of prorated rent and fees, which I paid in full. After my inquiry, I was told that this difference was because I supposedly did not pay the full amount required prior to move out. However, this explanation only adds to my frustration because the entire reason I confirmed my balance multiple times with the office beforehand was to ensure everything was paid fully and settled. So to pay exactly what I was told I owed and then be told after the fact that additional charges were due, feels both inconsistent and unfair. 5. Communication Challenges: Reaching the office staff was consistently difficult. They are only physically present part of the week and are otherwise “available” virtually, but even those virtual interactions often lead to delayed or inconsistent responses. In many cases, the person replying to emails isn’t actually located at the property, which leads to miscommunication and confusion. For anyone considering leasing here, I strongly recommend documenting every conversation, including names, dates, and email threads, because it’s easy for information to get lost or misrepresented. Overall Impression: While the property itself has appealing features and a convenient location, the administrative and management experience has been unnecessarily frustrating. From billing errors to refund inconsistencies and communication breakdowns, the lack of accountability and attention to detail was disappointing. Renters deserve clear communication, accurate billing, and professional handling of their accounts—especially when large sums of money are involved. I sincerely hope Thirty377 takes this feedback seriously and reviews its internal processes to prevent future residents from experiencing the same issues.