Owner response · Feb 2026

Srijani Biswas, Thank you for sharing your feedback regarding your three-year residency and your experience during the move-out process. At Rise 48, we take immense pride in the professional management of our properties and the high-quality service we provide to our long-term residents. We are committed to maintaining clear, transparent, and timely communication throughout every stage of a resident's stay, including the final transition. We are aware of your concerns regarding the follow-up communication from our onsite team at Rise Highland Park and the status of your lease-termination documentation. Please be assured that our corporate and management teams have been notified of this matter to ensure that all administrative protocols are handled with the appropriate oversight and professional care. We hold our staff to rigorous standards of responsiveness, and we remain dedicated to ensuring that all former accounts are reconciled and closed in accordance with our established procedures and lease agreements. Our goal is to provide a seamless and professional experience for every individual who has called our community home. Our commitment to excellence remains unwavering, and we continue to prioritize the integrity of our management practices to ensure they align with the high standards our residents expect. We remain focused on providing consistent and reliable service across all of our communities. The Resident Success Team is aware of your feedback and is available to assist with any further inquiries. Rise 48 Corporate Office | Resident Success Team 📧 Residents@rise48communities.com 📞 480-604-3686

Owner response · Jan 2026

Michael Hermes, Thank you for your review. Management and corporate representatives did speak with you directly regarding your package concern. At the time, the property was open and accessible, and you were informed—step by step—how to retrieve your packages. The issue was not access, staff availability, or a missing system. The reason the matter was not resolved that same day was due to your personal work schedule, which prevented you from returning during available hours, as discussed during our conversation. Additionally, you were advised that future deliveries could be directed either to your apartment door or to an approved package locker to avoid similar issues. While our onsite team courteously accepted your package as a one-time accommodation, this is not a required service, and staff handled the situation professionally and respectfully. To further clarify, the packages were not lost, and no negligence occurred. Corporate management addressed your concerns directly and provided guidance. Our office operates during posted business hours, phones are monitored, and maintenance requests are tracked and prioritized based on urgency. Policy updates—such as package systems or towing enforcement—are communicated through official channels, including resident notices and portals. While we understand that frustrations can occur, it is important that feedback accurately reflect the circumstances. We remain available to assist residents who engage with us during operating hours and through the appropriate communication channels. Resident Success Team Residents@rise48communities.com 480-604-3686

Owner response · Oct 2024

Rylee Valdez, Thank you for sharing your concerns. While we acknowledge the situation you’ve described, we have protocols in place to respond to emergency maintenance requests, particularly those involving air conditioning in extreme temperatures. Our maintenance team and onsite team is available to ensure proper response times. Our Corporate Resident Success Team remains available to address any issues that may arise, and we encourage you to reach us directly at 480-604-3686 to resolve this matter. We appreciate your residency and are committed to ensuring that your home remains comfortable. Rise 48 Corporate Office | Resident Success Team Residents@rise48communities.com 480-604-3686

Owner response · Dec 2025

Thank you, Paul, for taking the time to share your feedback regarding your experience at Rise Highland Park. We deeply value the insights of all our residents, and your satisfaction remains our utmost priority. We are pleased to hear that you find our office associates to be nice and helpful. We understand the serious concerns you've raised regarding community noise levels and the persistent issues with uncollected pet waste and uncontrolled barking. Maintaining a clean, safe, and welcoming community is central to Rise 48's values, and this includes upholding community standards for pet ownership and quiet enjoyment. We want all residents to feel respected and comfortable in their homes. Please be assured that the onsite management team is aware of these communal issues and is actively working to enforce community guidelines related to pet behavior and cleanliness to address the actions of these isolated residents. We are committed to ensuring a high quality of life for everyone here. We encourage you to contact our Resident Success Team for any further questions or suggestions. Our team is always here to assist you and ensure that your concerns are addressed promptly. Rise 48 Corporate Office | Resident Success Team 📧 Residents@rise48communities.com 📞 480-604-3686