ARDAN

2901 BLACKBURN, DALLAS, TX, 75204

APARTMENT (BRICK EXTERIOR) High-Rise 389 units Built 2016 23 stories ★ 3.2 (177 reviews) 🚶 90 Walker's Paradise 🚌 67 Good Transit 🚲 75 Very Bikeable

$138,000,000

2025 Appraised Value

↑ 3.0% from prior year

EXECUTIVE SUMMARY – ARDAN

The property's operational collapse—evidenced by a six-month Google rating plunge from 3.5 to 1.5 driven by chronic elevator failure and management breakdown—represents the binding constraint on value, regardless of its strong 90 walk score and $354.8K/unit appraisal. At 43.3% LTV against $138.0M, ARDAN carries reasonable debt, but missing maturity dates and DSCR data obscure refinancing risk in a 6–7%+ rate environment; more critically, current occupancy and retention metrics likely diverge sharply from pro forma assumptions given the operational deterioration now evident to prospective and renewing tenants. The submarket presents cross-currents: 53.1% of 1-mile residents earn $100K+, but the tightest affordability ratio (21.7%) and 16.2% pipeline-to-inventory ratio signal rental compression through 2027, particularly if the ownership fails to arrest the management failure immediately. Selective unit renovations ($380+ units remain unrepositioned) offer modest upside, but execution risk is acute—this asset requires aggressive capital redeployment and operational restructuring under new management to recover to market-supported pricing. Pass unless seller pricing reflects $4–6M+ operational distress discount and immediate management replacement is secured.

AI overview · Updated 8 days ago
Abstract Notes

No notes yet

West Village Living at Ardan

Set in the very desirable West Village of Dallas, these 389 distinctly styled apartment homes combine form and function to create the larger-than-life Texas lifestyle you've always dreamed of. Each one- and two-bedroom apartment home gives you the chance to create a custom experience, starting with the selection of your interior finish package. Penthouse layouts feature 14' ceilings and upgraded appliances. Every apartment features chef-inspired kitchens with gleaming Caesarstone quartz countertops, sustainable wood-style flooring, spacious oversized closets with built-in Elfa organizers, and floor-to-ceiling windows.

ARDAN represents a well-maintained Class B+ asset with strong bones but uneven renovation depth. The 2016 construction shows 22 of 34 photos rated "excellent" condition with fresh paint and modern recessed lighting, yet kitchen finishes remain inconsistent—only one unit shows modern slab cabinetry while others retain original oak-style wood, suggesting selective rather than comprehensive unit upgrades circa 2018–2020. The podium-style architecture with street-level retail and amenities (firepit lounge, lit pool, biophilic green walls) align with contemporary urban multifamily standards, though the single kitchen photo prevents full assessment of appliance grades and countertop materials. Renovation upside exists in the 380+ units that haven't been repositioned, but the fragmented upgrade pattern indicates capital was deployed selectively rather than systematically.

AI analysis · Updated 22 days ago

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AI Analysis

Location Analysis: ARDAN

The 389-unit property benefits from exceptional walkability (90 score) and robust transit infrastructure (67 score), positioning it in Dallas's most desirable urban corridor for car-optional living. The combination of Walker's Paradise designation with very bikeable conditions (75 score) and good transit access supports premium positioning and appeals to transit-conscious renters willing to pay above-market rates. Without rent data, we cannot confirm if pricing captures this locational advantage—properties with these scores typically command 8–12% rent premiums versus suburban alternatives. Verify proximity to employment centers (downtown Dallas, Uptown, Design District) and anchor tenants (Whole Foods, major gyms) to validate demand depth.

AI analysis · Updated 22 days ago
Distance Name Category
📍 1.9 miles from Downtown Dallas
Map Notes

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The 16.2% pipeline-to-inventory ratio presents moderate near-term pressure, with 63 units in the immediate construction pipeline competing directly against ARDAN's 389-unit base. More concerning is the permitting timeline: most projects remain in early approval stages (revisions required, plan review) with delivery unlikely before late 2026, meaning supply will compress occupancy during a deteriorating submarket environment. The fragmented permit list suggests scattered infill competition rather than a single major project, but the cumulative effect—delivered simultaneously into a softening market—poses material downside risk to rent growth through 2027.

AI analysis · Updated 22 days ago
🏗️ 63 permits within 3 mi
16% pipeline
Distance Address Description Status Filed
0.5 mi 4609 MANETT ST QTEAM MEETING 8.12.2025 (1:30 PM) new townhomes Revisions Required Jun 17, 2025
0.7 mi 3555 DICKASON AVE Q-Team Migrated NEW 4 LEVEL ABOVE GRADE GARAGE(1-3.5).LEV... Payment Due Mar 24, 2021
0.8 mi 1717 N PEAK ST Commercial New construction of a 7-unit multi-family buil... Payment Due Feb 27, 2025
0.8 mi 2702 MCKINNEY AVE 2700 McKinney - 21 Story Mixed Use Tower Including Retail... Payment Due Jun 09, 2022
0.8 mi 1902 N CARROLL AVE New Construction of 3 story 33 townhouses with garage at ... Inspection Phase Jul 01, 2022
0.8 mi 3900 LEMMON AVE New construction of MFD project. 406 dwelling units with ... Revisions Required Aug 21, 2024
0.8 mi 1714 RIPLEY ST New construction of five townhomes. Inspection Phase Jun 19, 2024
0.9 mi 4315 SAN JACINTO ST New construction of 9 units multifamily Payment Due Sep 17, 2024
0.9 mi 4319 SAN JACINTO ST New Construction 9 unit multifamily. Inspection Phase Sep 17, 2024
0.9 mi 3608 SAN JACINTO ST New residential townhomes Inspection Phase May 26, 2022
0.9 mi 4704 MONARCH ST Multifamily New Construction, 8 townhouses with 2 bedrooms Inspection Phase Apr 01, 2025
0.9 mi 4005 N HALL ST QTEAM MEETING - 7.23.2025 - 8 unit multifamily new constr... Payment Due Jun 17, 2025
1.0 mi 4475 SCURRY ST New Construction of 18 unit Multifamily. Inspection Phase Oct 11, 2024
1.0 mi 4405 SCURRY ST Q-Team 4405 Scurry for a New, Commercial Multifamily deve... Revisions Required Nov 20, 2024
1.0 mi 2505 TURTLE CREEK BLVD New construction of 20-story assisted living building wit... Inspection Phase Aug 06, 2024
1.0 mi 4320 SCURRY ST Q Team for East Village II New Construction for 3 buildin... Inspection Phase May 19, 2022
1.0 mi 4315 SCURRY ST Q Team review for East Village New Construction for 15 -... Inspection Phase May 04, 2022
1.0 mi 4013 N HALL ST QTEAM MEETING 7.17.2025 8 unit multifamily new construction Payment Due Jun 17, 2025
1.0 mi 4011 N HALL ST QTEAM MEETING 7.22.2025 - 8 unit multifamily new construc... Payment Due Jun 17, 2025
1.0 mi 1722 N FITZHUGH AVE 5 Townhome Units New Construction (Multifamily) Plan Review Dec 10, 2025
1.1 mi 1906 MOSER AVE QTEAM MEETING 3.10.2026 (All Day) new multifamily constru... Revisions Required Jan 20, 2026
1.1 mi 4555 TRAVIS ST QTEAM PROJECT The project is a mixed use project of appro... Revisions Required Aug 26, 2022
1.2 mi 4330 DICKASON AVE New construction of multi-family// 4330 Dickason. Plan Review Jun 29, 2022
1.2 mi 3031 N HARWOOD ST QTEAM MEETING 9.4.2025 3131 N Harwood For Office and 303... Revisions Required Jul 21, 2025
1.3 mi 4777 N CENTRAL EXPY New podium structured multifamily building with below gra... Inspection Phase Jul 02, 2024
1.3 mi 1255 ANNEX AVE QTEAM MEETING 1.8.26 (1:30 PM) New Construction - Multifa... Inspection Phase Nov 24, 2025
1.3 mi 4918 BRYAN ST New construction MFD, 7 dwelling units, 4918 Bryan Inspection Phase Jun 02, 2023
1.4 mi 1000 N PEAK ST QTEAM 1000 N Peak. New Construction of 54-unit, 3-story M... Revisions Required May 15, 2025
1.4 mi 2811 HONDO AVE New construction of 12 unit townhome on two lots; 6 units... Inspection Phase Jul 16, 2021
1.4 mi 2723 HONDO AVE New construction, multifamily.6 dwelling units. Inspection Phase Nov 27, 2024
1.5 mi 5601 BRYAN PKWY QTEAM MEETING 9.3.2025 AM To build 5 unit condos - Total ... Inspection Phase Jun 30, 2025
1.5 mi 2314 ARROYO AVE he proposed work includes the construction of three-story... In Review Sep 16, 2025
1.6 mi 5731 RICHMOND AVE QTEAM MEETING 10.21.2025 (AM) New construction of six-uni... Inspection Phase Sep 23, 2025
1.6 mi 5115 MCKINNEY AVE New construction of mixed use building.90 multifamily uni... Plan Review Jul 16, 2023
1.6 mi 2514 LUCAS DR (1131) MULTI-FAMILY DWELLING / 5 UNIT MULTIFAMILY Inspection Phase Feb 24, 2025
1.8 mi 5946 LEWIS ST Building 5 condos -3 story. Revisions Required Aug 15, 2025
1.8 mi 3201 MAIN ST QTEAM MEETING 12.3.2025 - NOT USING SB840, CONFIRMED WITH... Application About to Expire Oct 16, 2025
1.8 mi 4501 AFTON ST Residential use Inspection Phase Nov 23, 2021
1.8 mi 6027 LA VISTA DR Construct 5 Plex WOOD FRAMESTUCCO/SIDINGCONDOS WITH ATTAC... Revisions Required Sep 19, 2025
1.8 mi 6001 LEWIS ST Commercial New - Multifamily Inspection Phase Feb 08, 2024
1.8 mi 5705 LIVE OAK ST New Construction Multifamily-5705 Live Oak Inspection Phase Jul 24, 2024
1.9 mi 2013 JACKSON ST ***Manual Recreation*** 1906051126*** - New Multifamily C... Inspection Phase Jul 10, 2025
2.0 mi 4618 COLUMBIA AVE Multifamily-2 New Duplex Application About to Expire Dec 16, 2021
2.1 mi 720 S GOOD LATIMER EXPY Q Team Review New construction of a 21 level residential ... Plan Review Jan 31, 2023
2.1 mi 4918 EAST SIDE AVE New construction of 5-unit townhome building Application About to Expire Jun 28, 2024
2.1 mi 6151 ORAM ST Construction of New Multifamily Units Permit About to Expire Dec 23, 2024
2.2 mi 6235 ORAM ST QTEAM MEETING 1.29.2026 (9AM) 40 unit, 4 story apartment ... Plan Review Jan 12, 2026
2.2 mi 1701 S MALCOLM X BLVD Q-Team Review, new Construction of two-story structure co... Inspection Phase Nov 18, 2021
2.4 mi 3501 ASH LN New 293 units apartment complex with wrapping 5 story par... Revisions Required Aug 05, 2023
2.4 mi 5810 REIGER AVE QTEAM MEETING 11.20.2025 (9 am) New construction of group... Inspection Phase Oct 23, 2025
2.4 mi 3700 INWOOD RD QTEAM MEETING Senior Living community with independent li... Inspection Phase May 28, 2025
2.6 mi 2095 S HARWOOD ST THE PROJECT CONSISTS OF NEW CONSTRUCTION IMPROVEMENTS FOR... Payment Due Jul 18, 2023
2.6 mi 1905 CORINTH ST QTEAM MEETING 11.6.2025 (1:30 PM) Two four story multifam... Revisions Required Sep 19, 2025
2.6 mi 1819 LEAR ST PROJECT CONSIST OF (2) 5 UNIT 4-STORY NEW CONSTRUCTION TO... Revisions Required Nov 24, 2025
2.6 mi 1919 S HARWOOD ST QTEAM MEETING 1.29.2026 (1:30 PM) 4 story multifamily apa... Revisions Required Dec 29, 2025
2.6 mi 2522 MERLIN ST NEW CONSTRUCCION MULTIFAMILY Additional Info Required Mar 09, 2026
2.7 mi 2710 KIMSEY DR New MFD project for a 3 story 5 unit townhome apartment c... Plan Review Jan 22, 2025
2.7 mi 1900 S ERVAY ST MANUAL CONVERSION: 1903061211 - EC, FS, FA, PL, ME, EL, G... Inspection Phase May 13, 2025
2.7 mi 2702 KIMSEY DR THE ASTRID APARTMENTS PROJECT WILL BE A NEW, THREE-STORY ... In Review Aug 29, 2025
2.8 mi 2220 S ERVAY ST NEW GROUND UP MULTIFAMILY DWELLING, FIVE-STORY WITH 315 A... Payment Due Feb 12, 2025
2.8 mi 1405 SEEGAR ST (7) four story townhomes. Site development including driv... Revisions Required Jun 12, 2025
2.9 mi 3000 SOUTH BLVD CONSTRUCTION OF NEW TWO STORY STUDIO APARTMENTS Revisions Required Jan 21, 2025
2.9 mi 3108 SOUTH BLVD New 5 unit multi-family dwelling. Previous permit number:... Revisions Required Feb 20, 2025
Nearby Construction Notes · 1
jobenhaus@trigatecapital.com 6 days

It would be better if we could click the permit link and see the actual permit. It currently takes us to a search page.

Debt & Transaction History

Debt Structure & Refinancing Risk

The property carries $59.8M in total debt across two identical $29.9M loans originated six months apart in 2020, yielding $153.7K per unit—reasonable leverage at 43.3% LTV against the $138M appraised value. However, missing maturity dates and rate information block any assessment of refinancing risk; at current rate environment (6–7%+), refi would materially compress returns if either loan matures near-term. DSCR is unavailable, preventing validation of debt serviceability.

Ownership & Motivation Signals

The absentee corporate owner (CITYPLACE HOTEL REALTY LP) has held the asset 5.3 years with only two back-to-back mortgage transactions in 2020—both labeled "Stand Alone Finance" with no purchase prices recorded, suggesting internal refinancing rather than acquisitions. The lack of distress signals (no foreclosure or deed-in-lieu language), stable hold period, and modest transaction count indicate a buy-and-hold operator rather than a flipper, reducing urgency-driven seller motivation unless hidden loan stress exists behind the data gaps.

AI analysis · Updated 22 days ago
Ownership Duration
5.3 years
Since Dec 2020
Transactions
2 recorded
Owner Type
Company
Absentee owner
Owner Mailing Address
3899 MAPLE AVE # 300, DALLAS, TX 75219-3913

🏛️ TX Comptroller Entity Data

Beneficial Owner
5910 N Central Expy Ste 1100, Dallas, Tx medium
via address cluster
Registered Agent
C T Corporation System
1999 BRYAN ST. SUITE 900, DALLAS, TX, 75201
Officers / Directors
Fc Cactus Res Dev Fund Ll — MANAGING M
Entity Mailing Address
5910 N CENTRAL EXPY STE 1100, DALLAS, TX, 75206
State of Formation
DE
SOS Status
ACTIVE
Current Lender
Aurora Nat'l Life Assurance Co
Loan Amount
$29,900,000 ($76,864/unit)
Maturity Date
Not recorded
Loan Type
Unknown
December 01, 2020 Stand Alone Finance MO
Buyer: Cityplace Hotel Realty Lp,
Aurora Nat'l Life Assurance Co $29,900,000 Senior
June 02, 2020 Stand Alone Finance MO
Buyer: Cityplace Hotel Realty Lp,
Aurora Nat'l Life Assurance Co $29,900,000 Senior
Debt Notes

No notes yet

Financial Estimates

Estimated from loan records, rental listings, and appraisal data using industry-standard assumptions.

Sale & Valuation

Est. Sale Price
$42,714,286
Sale $/Unit
$109,805
Value YoY
+3.0%
Implied Cap Rate
Est. Cap Rate

Operating Income

Gross Potential Rent
Est. Vacancy
Submarket Vac.
6.0%
Eff. Gross Income
OpEx Ratio
55%
Est. NOI
NOI/Unit

Debt & Taxes

Taxes/Unit
$8,869/yr
Est. DSCR

Based on most recent loan: $29,900,000 (Dec 2020, attom)

Submarket Benchmarks

📊

Computed from nearby properties within 3 miles of similar vintage

Submarket Cap Rate
5.05%
Price/Unit Benchmark
$199,774
Property: $109,805 (↓45%)
Rent/SF
$2.34/sf
Financial Estimates Notes

No notes yet

Property Summary

ARDAN is a 389-unit, 23-story high-rise in Dallas's West Village completed in 2016 with brick/masonry construction, offering 1- and 2-bedroom layouts with customizable finishes and penthouse units featuring 14-foot ceilings. The property commands excellent condition ratings across 474.5K SF of gross area with a 90 walk score, though parking type is unlisted. Pet policy allows two pets up to 120 lbs with $150 one-time fee, $500 deposit, and $25/month rent per pet, but excludes common large breeds. No utilities are included in rent.

AI analysis · Updated 22 days ago

Property Details

Account #
00C154400000RES00
Market
Dallas County, TX
Building Class
APARTMENT (BRICK EXTERIOR)
Building Style
High-Rise
Construction
C-MASONRY, BLOCK, TILT-WALL
Quality
EXCELLENT
Condition
EXCELLENT
Stories
23
Gross Building Area
474,478 SF
Net Leasable Area
365,225 SF
Neighborhood
UNASSIGNED
Last Sale
February 01, 2016
Place ID
ChIJVUuJB9WeToYR0NekgOVOF7Y
Business Status
Operational
Enriched
about 2 months ago

Owner Information

Owner
FC 2901 BLACKBURN LLC
Mailing Address
% RYAN LLC
FT LAUDERDALE, FLORIDA 333943022
Property Notes

No notes yet

Rental Performance

Submarket Rent Growth
+1.53% trailing 12mo
📊 Nearby properties
Vacancy Trend
Deteriorating
📊 RentCast zip-level data
Submarket Rent/SF
$2.34/sf
📊 Nearby properties

Rent Trends

Estimated Occupancy

Estimated from listed vacancies vs total units

Asking Rent Range

Min/avg/max asking rents from property website

Available Units Over Time

Latest Scrape (Mar 24, 2026)

Rent Range
$1,799 – $5,639
Avg: $3,059
Available
17 units

Fees

Application: Admin: Pet Deposit: 500 Pet Rent Monthly: 25
🏠 0 active listings | Trend: No data
Unit Beds Baths Sqft Rent Status Listed Days
2BR 2 1,630 $5,639 Inactive Mar 24
Mar $5,639
2BR 2 1,466 $4,730 Inactive Mar 24
Mar $4,730
2BR 2 1,296 $4,543 Inactive Mar 24
Mar $4,543
2BR 2 1,232 $4,065 Inactive Mar 24
Mar $4,065
2BR 2 1,137 $3,766 Inactive Mar 24
Mar $3,766
2BR 2 1,232 $3,359 Inactive Mar 24
Mar $3,359
1BR 1 905 $2,739 Inactive Mar 24
Mar $2,739
1BR 1 1,012 $2,732 Inactive Mar 24
Mar $2,732
1BR 1 951 $2,727 Inactive Mar 24
Mar $2,727
1BR 1 827 $2,685 Inactive Mar 24
Mar $2,685
1BR 1 775 $2,522 Inactive Mar 24
Mar $2,522
1BR 1 836 $2,228 Inactive Mar 24
Mar $2,228
1BR 1 775 $2,221 Inactive Mar 24
Mar $2,221
1BR 1 774 $2,200 Inactive Mar 24
Mar $2,200
1BR 1 787 $2,180 Inactive Mar 24
Mar $2,180
1BR 1 686 $1,867 Inactive Mar 24
Mar $1,867
1BR 1 678 $1,799 Inactive Mar 24
Mar $1,799
Rental Notes · 1
jobenhaus@trigatecapital.com 6 days

This data isn't updated.

Demographics

ARDAN occupies an affluent urban core with extreme income concentration but faces affordability compression at the 1-mile radius. The 1-mile submarket is heavily skewed toward high earners—53.1% earn $100K+—yet the 21.7% affordability ratio (rent-to-income) is tightest there, suggesting either below-market rents or a mismatch between unit positioning and neighborhood income profile. The 74.4% renter concentration within 1 mile indicates deep demand, but this advantage erodes materially at 5 miles, where renters drop to 63.8% and income distribution flattens (fewer $150K+ households). The property anchors an income-stratified submarket rather than a broad-based employment hub; the 5-mile radius's uptick in household size (2.12 vs. 1.61) and lower $100K+ concentration suggests suburban family outmigration, which could cap upmarket rent growth but stabilize occupancy through mixed-income depth.

AI analysis · Updated 22 days ago

1-Mile Radius

Population
40,209
Households
25,334
Avg Household Size
1.61
Median HH Income
$106,951
Median Home Value
$383,731
Median Rent
$1,933
% Renter Occupied
74.4%
Affordability
21.7% (rent/income)
Income Distribution
<$25k $150k+

3-Mile Radius

Population
188,761
Households
99,804
Avg Household Size
1.87
Median HH Income
$110,989
Median Home Value
$588,642
Median Rent
$1,816
% Renter Occupied
69.7%
Affordability
19.6% (rent/income)
Income Distribution
<$25k $150k+

5-Mile Radius

Population
361,409
Households
175,783
Avg Household Size
2.12
Median HH Income
$106,028
Median Home Value
$547,894
Median Rent
$1,717
% Renter Occupied
63.8%
Affordability
19.4% (rent/income)
Income Distribution
<$25k $150k+

Source: US Census ACS 5-Year Estimates (2023) · 14 tracts (1mi)

Demographics Notes

No notes yet

Unit Mix Notes

No notes yet

Amenities

Pet Policy

We love your furry companions and welcome up to two per home. Weight limit: 120lbs per pet. Breed restrictions: Pit Bulls (Staffordshire Terrier), Bull Terrier, Akita, Presa Canario, Mastiff, Rottweilers, German Shepherds, Dobermans, Chowchows, or any hybrid/mixed breed of these. One-time pet fee: $150 per pet. Pet deposit: $500 per pet. Pet rent: $25 per month per pet. $30 annual fee per household per pet through PetScreening.com.

Amenities Notes

No notes yet

Appraisal History

Appraisal History - ARDAN

The property has appreciated 3.0% YoY to $138.0M as of 2025, translating to $354.8K per unit—a reasonable valuation for a 2016-vintage Dallas asset in the current rate environment. Land comprises only 6.6% of appraised value ($9.1M), with improvements at $128.9M, indicating minimal redevelopment upside; a value-add or repositioning play would require significant operational improvements rather than a land play. Single-year data limits trend analysis, but the modest appreciation suggests the property is neither distressed nor experiencing outsized market tailwinds.

AI analysis · Updated 22 days ago
Year Total Value Change
2025 $138,000,000 +3.0%
Appraisal Notes

No notes yet

Google Reviews

Rating collapse signals operational failure and management breakdown. The 2.0-point plunge in six-month average (3.5 to 1.5) reflects a sharp deterioration rather than isolated complaints. Elevator maintenance dominates negative reviews—residents report all four units chronically non-functional for 2+ years, a critical building systems failure that directly impacts lease renewals and turnover costs. Secondary themes (mold, fire alarms, unclean units, concierge non-performance) indicate systemic property management breakdown under Millcreek, not isolated incidents. The 63 one-star vs. 84 five-star split is misleading: recent reviews skew heavily negative (10 of 14 reviews Feb 2026 are 1-star), suggesting current operations have deteriorated beyond historical averages and would be difficult to justify at pro forma underwriting assumptions around occupancy and retention.

AI analysis · Updated 8 days ago

Rating Distribution

5★
84 (49%)
4★
5 (3%)
3★
6 (4%)
2★
12 (7%)
1★
63 (37%)

170 reviews total

Rating Trend

Reviews

Eugene C ★☆☆☆☆ Local Guide Feb 2026 👍 1

Do not move here! A motel 6 in south dallas will be a more pleasant, stress free, cleaner experience. Millcreek is the hands down worst management company in Dallas. The building is filthy, hallways and building looks like a section 8 row house with how beat up, dinged, chipped, drywall/wall paper damaged, and filthy they are. The elevators *NEVER* work throughout our entire lease. It’s endless problems and BS excuses from the worthless management company. The leasing agents/management have the worst nasty attitudes, hide behind pillars, their office reaks. They also disappear and are “unavailable” throughout large parts of the day “out to lunch”. They ignore endless resident emails and requests/concerns of issues. The concierges barely if at all speak english and could not possibly be more worthless. Packages disappear all the time. The one shining point of the building, the amenities, like the spa is always broken. The icing on the cake is they randomly tow resident cars - that is when they aren’t being broken into. But don’t worry when your car gets broken into management is so worthless they’ll refuse to even let you see security footage “for the privacy of residents”. Sky high luxury prices with a litany of nickel and diming endless BS made up fees with the most nasty rude beyond lazy worthless management. Mill creek and its staff needs to be fired and replaced. Until then if they put as much effort into managing the building properly which they are extorting residents sky high fees for as they do in trying to get resident reviews removed this would be a decent place to live. A note for fellow residents: When stuck in the elevator always call the fire department. The sleazy management gets fined when they have to show up constantly to rescue people.

Connor Mitchell ★☆☆☆☆ Feb 2026

Elevators never work. Nobody is helpful. Don't recommend. Edit: Apparently, the Ardan is reporting reviews, and they are not all viewable, including mine.

Owner response · Feb 2026

Hi Connor, Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you’ve experienced regarding the elevators. We understand how disruptive outages can be and the impact they have on your day-to-day routine. Elevator systems must be serviced and repaired by state-licensed elevator technicians. While the Ardan onsite team is not permitted to perform elevator repairs directly, we report all issues immediately and rely on our licensed service provider for diagnostics and restoration. We actively follow up to help expedite repairs whenever possible. We’re sorry that you felt unsupported, as that is never our intention. We would welcome the opportunity to speak with you directly at 469-862-0100 or ardan@millcreekplaces.com so we can address your concerns. We appreciate your input and hope to improve your experience in our community. Sincerely, Leanne Walker Community Manager

SD ★☆☆☆☆ Feb 2026

I want to be transparent that I am not a resident of Ardan Apartments myself. However, my girlfriend has lived here for the past two years, and I visit weekly. During that time, I’ve experienced what is without question the worst elevator situation I have ever seen in any residential building. There are four elevators servicing 22 stories. In two years of regular visits, I have never once seen more than two elevators working at the same time. Routinely, wait times exceed 5–10 minutes. The majority of the time — easily over 50-60% by my estimate — only one elevator is operational for the entire building. For a high-rise property, that is completely unacceptable. If you read through the existing reviews, you’ll notice a consistent theme: elevator issues. Under nearly every complaint, management responds by saying they are reliant on licensed technicians and cannot do anything further. While that may be technically true, this problem has persisted for over two years. At some point, this stops being a contractor issue and becomes managerial negligence. Reliable elevator access is not a luxury in a 22-story building — it’s a basic necessity. I would never choose to live in a building with an elevator situation this consistently dysfunctional. Prospective residents should strongly consider this ongoing issue before signing a lease.

Owner response · Feb 2026

Hi SD, Thank you for sharing your detailed feedback. We understand how important reliable elevator access is for comfort in our community. We encourage your girlfriend to reach out to our team directly at 469-862-0100 or ardan@millcreekplaces.com to discuss her experiences further. We are committed to addressing resident concerns and appreciate your input. Best, Leanne Walker

Jimmy Hannon ★☆☆☆☆ Feb 2026

Pay way too much money to live in a place where none of the the 4 elevators ever work. Odds are the day you need them to move they will all be down since that’s pretty much everyday.

Owner response · Feb 2026

Hi Jimmy, Thank you for sharing your feedback. We're sorry to hear about your experience with the elevators in our community. Your comfort is important to us, and we encourage you to reach out to our team directly at 469-862-0100 or ardan@millcreekplaces.com so we can address your concerns. We appreciate your patience and look forward to assisting you. Best, Leanne Walker

Lillian Marshall ★☆☆☆☆ Feb 2026

- Frustrating process to move in. - Maintenance once mistook my room for another and came in to fulfill someone else’s order maybe - all I know is I came home and my apartment furniture had been moved and trash was left. - Elevators rarely work. - app is glitchy

Owner response · Feb 2026

Hi Lillian, Thank you for sharing your concerns. We sincerely apologize for the frustrations you’ve experienced. Regarding the maintenance entry, this occurred during a building-wide replacement of faulty sprinkler heads, and advance notice was emailed prior to entry. We regret any inconvenience caused and will reinforce expectations to ensure homes are left in proper condition after service. We understand how disruptive elevator outages are. Elevator repairs must be completed by state-licensed technicians. While the Ardan team does not service elevators directly, we report issues immediately and work closely with our licensed vendor to restore service as quickly as possible. We appreciate your feedback and welcome the opportunity to discuss your concerns further. Please reach out to our team at 469-862-0100 or ardan@millcreekplaces.com so we can address these concerns directly. We appreciate your patience and look forward to improving your experience in our community. Sincerely, Leanne Walker Community Manager

Showing 5 of 170 reviews Load more
Reviews Notes

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Data Sources

Apify Google Places (Scraper)
Last updated: Feb 26, 2026 9 fields
Sources Notes

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Orphaned Notes

These notes were on sections that have since been renamed or removed.

Previously: "Nearby Construction"
jobenhaus@trigatecapital.com 6 days ago

It would be better if we could click the permit link and see the actual permit. It currently takes us to a search page.