PRESTON HOLLOW PHASE II

7865 FIREFALL WAY, DALLAS, TX, 75230

APARTMENT (BRICK EXTERIOR) Podium 526 units Built 2016 7 stories ★ 4.2 (476 reviews) 🚶 69 Somewhat Walkable 🚌 52 Good Transit 🚲 45 Somewhat Bikeable

$168,000,000

2025 Appraised Value

↑ 12.8% from prior year

PRESTON HOLLOW PHASE II – INVESTMENT OVERVIEW

The property is priced aggressively for a stabilized asset with operational execution risk masking structural demand headwinds. At $324K per unit against a $171.4K submarket benchmark—a 90% premium—Preston Hollow commands a 50 bps cap compression relative to market (4.95% vs. 5.45%), justified only if Class A quality and management outperformance offset affordability misalignment in the immediate 1-mile radius ($2.7K rent on $79.2K median income, 23.7% affordability ratio vs. 16.7% in the 3-mile ring). Recent rent compression ($2.7K current vs. $2.97K in March) and 14.1% vacancy with static concessions suggest the property is defending occupancy, not growing into the $324K/unit valuation. Google reviews reveal a critical execution gap: leasing staff excellence masks back-of-house operational failures (maintenance delays, payment processing, discontinued valet service) that drove a 52-unit one-star concentration and signal resident churn risk despite the recent 0.7-point rating recovery.

On financial fundamentals, the $16.1K NOI per unit trails Dallas Class A benchmarks by 10–20%, and a $120.0M construction loan maturing imminently creates near-term refinancing exposure at rates materially higher than 2024 pricing. The 96.2% improvements-to-value ratio leaves minimal redevelopment optionality; this is a pure operational play with no land value hedge. With only 2 units of new supply in the pipeline and a healthy 50% opex ratio, operational upside exists—but requires decisive back-of-house restructuring pre-close, not post-acquisition fixes.

Pass or deep-dive with operational contingencies. The property is not distressed, but the 90% price premium over market comps, rent softness, and demonstrated operational inconsistencies demand proof-of-concept that management restructuring and unit-level capital deployment can justify $324K/unit pricing before commitment. The refinancing timeline adds urgency; if permanent debt cannot be locked at NOI multiples supporting current valuation, this becomes a refinancing risk rather than a hold.

AI overview · Updated 8 days ago
Abstract Notes

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Elevate Your Living Experience - Dallas Luxury Apartments

Preston Hollow Village apartments are comprised of three modern, chic buildings: The Preston, The Douglas, and The Royal. We offer a multitude of studio, one-, two, and three-bedroom floor plans. In-home amenities include Epicurean inspired kitchens with granite or quartz countertops, faux and real hardwood flooring, spa-style baths with designer tile and dual sinks, oversized windows, ten-foot ceilings, and energy efficient washers and dryers. Community amenities include three refreshing pools with sundecks, two top-tier fitness facilities, a climate-controlled wine cellar, outdoor barbecue grills with dining tables, a rentable clubhouse, and two business centers with two conference rooms.

Interior Finishes: Class B with selective upgrades, limited value-add runway. Bathrooms show 2015-2020 era renovations with quartz countertops and dark espresso cabinetry, while kitchens reveal standard builder-grade appliances (GE stainless/white) with minimal specification detail—suggesting original or partial unit-by-unit upgrades rather than systematic capital plan. Flooring mix (concrete, vinyl plank, hardwood, tile) across 38 photos indicates inconsistent renovation scope; fresh paint in 11 of 38 images points to ongoing touch-ups rather than holistic interior refresh.

Exterior & Amenities: Well-positioned Class B anchor. 2016 construction with tan/beige stone facade, blue-framed glazing, and contemporary podium/mid-rise architecture presents clean curb appeal; retail integration (Misoro) signals mixed-use strength. Resort-style pool complex with multiple lap/lounge zones, pergola coverage, and maintained landscaping punches above typical garden-style comps but suggests capital reserves already deployed.

Red flags: Limited upside in existing units. Photo sample skews toward parking (14 of 38) and amenities (11 of 38) vs. unit interiors (6 unit photos), masking true renovation depth. Fair-to-poor condition in 13 of 35 rated photos and scattered scuffed paint (6 observations) suggest deferred interior maintenance post-2016. Value-add case weak unless kitchen/bathroom refresh is systematic and underwritten separately.

AI analysis · Updated 21 days ago

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AI Analysis

Location profile supports mid-market rent positioning but transit limitations constrain upside. Walk Score of 69 ("Somewhat Walkable") indicates reliance on cars for routine errands, typical of Dallas suburban multifamily; the transit score of 52 suggests modest public transit access insufficient to attract transit-dependent renters willing to pay premium rents. At $2,716/month, the property captures middle-income renters likely accepting car dependency in exchange for affordability relative to urban core locations. Bike score of 45 reflects pedestrian infrastructure gaps common in suburban Dallas clusters, limiting appeal to younger or sustainability-focused demographics that might justify above-market rents.

AI analysis · Updated 21 days ago
Distance Name Category
📍 7.2 miles from Downtown Dallas
Map Notes

No notes yet

The 2-unit pipeline (0.38% of Preston Hollow's 526-unit base) poses minimal direct supply pressure, but deteriorating submarket vacancy signals weakening fundamentals independent of new completions. Both nearby permits remain early-stage (Plan Review and In Review as of late 2023/2025), limiting near-term lease-up competition. The real risk is macro: if submarket conditions continue deteriorating, even modest new supply could pressure occupancy and rental rate growth over the next 24–36 months.

AI analysis · Updated 21 days ago
🏗️ 2 permits within 3 mi
0% pipeline
Distance Address Description Status Filed
0.7 mi 8010 PARK LN Construction of a 20 story multifamily building with stru... In Review Nov 21, 2023
2.4 mi 8300 DOUGLAS AVE QTEAM MEETING 3.2.2026 / 1.14.2026 (9AM) New construction... Plan Review Nov 06, 2025
Nearby Construction Notes

No notes yet

Debt & Transaction History

Refinancing risk is elevated with a $120.0M construction loan maturing imminently. The $228K debt-per-unit ratio on a $324K per-unit valuation leaves 30% equity cushion, but the CON financing originated concurrent with ownership (March 2024) suggests this is a stabilized asset still under initial leverage build-out rather than a mature hold. With no maturity date, rate, or DSCR data provided, the loan structure remains opaque—typical of construction facilities that convert to permanent debt, creating near-term refinancing exposure at rates materially higher than 2024 pricing. The single transaction, absentee corporate ownership, and 2.1-year hold duration show institutional operator behavior rather than distress signals, though the lack of loan performance metrics warrants verification that stabilization has achieved sufficient NOI for permanent financing at $324K/unit valuations.

AI analysis · Updated 21 days ago
Ownership Duration
2.1 years
Since Mar 2024
Transactions
1 recorded
Owner Type
Company
Absentee owner
Owner Mailing Address
10210 N CENTRAL EXPY STE 300, DALLAS, TX 75231-3470

🏛️ TX Comptroller Entity Data

Beneficial Owner
10210 N Central Expy Ste 300, Dallas, Tx low
via address cluster
Registered Agent
Julian Hawes Jr
10210 N CENTRAL EXPY SUITE 300, DALLAS, TX, 75231
Officers / Directors
Wh Phase 2 Spe Gp Llc — GENERAL PA
Entity Mailing Address
10210 N CENTRAL EXPY STE 300, DALLAS, TX, 75231
State of Formation
DE
SOS Status
ACTIVE
Current Lender
Forethought Life Insurance Company
Loan Amount
$120,000,000 ($228,137/unit)
Maturity Date
Not recorded
Loan Type
Conduit/CMBS
March 04, 2024 Stand Alone Finance Deed of Trust
Buyer: Walnut Hill Phase 2 Lp,
Forethought Life Insurance Company $120,000,000 Conduit/CMBS Senior
Debt Notes

No notes yet

Financial Estimates

Preston Hollow Phase II is priced as a stabilized asset with modest spread to submarket; the 4.95% cap rate sits 50 bps below the 5.45% submarket benchmark, while the $325.9K price per unit significantly exceeds submarket comparables at $171.4K, suggesting either premium positioning for above-market quality or market timing risk. The 50.0% opex ratio is healthy for a 2016 vintage Class A property, but NOI per unit of $16.1K trails typical Dallas Class A benchmarks ($18K–$22K range), indicating either aggressive underwriting or below-market rent achievement at the 1.0% vacancy assumption. The $3.4M gap between appraised value ($168.0M) and estimated sale price ($171.4M) reflects modest upside capture, though the compressed cap/submarket spread warrants scrutiny on whether tenant quality or amenity premiums justify the 90% price-per-unit premium over market.

AI analysis · Updated 8 days ago

Estimated from loan records, rental listings, and appraisal data using industry-standard assumptions.

Sale & Valuation

Est. Sale Price
$171,428,571
Sale $/Unit
$325,909
Value YoY
+12.8%
Implied Cap Rate
5.05%
Est. Cap Rate
4.95%

Operating Income

Gross Potential Rent
$17,145,917/yr
Est. Vacancy
1.0%
Submarket Vac.
6.3%
Eff. Gross Income
$16,974,458/yr
OpEx Ratio
50%
Est. NOI
$8,487,229/yr
NOI/Unit
$16,135/yr

Debt & Taxes

Taxes/Unit
$7,985/yr
Est. DSCR

Based on most recent loan: $120,000,000 (Mar 2024, attom)

Submarket Benchmarks

📊

Computed from nearby properties within 3 miles of similar vintage

Submarket Cap Rate
5.45%
Property: 4.95% (-0.5pp)
Price/Unit Benchmark
$171,409
Property: $325,909 (↑90%)
Rent/SF
$2.1/sf
Financial Estimates Notes

No notes yet

Property Summary

Preston Hollow Phase II is a 526-unit, 2016-built luxury apartment community in Dallas with seven stories of podium construction and brick exterior, delivering 626.8K SF of net leasable space. Unit finishes are high-end across the board—granite/quartz counters, hardwood/hardwood-style flooring, 9.5–11.5 ft ceilings, washer/dryer in-unit, and spa baths with dual vanities and soaking tubs. Parking is garage-based; the property carries a 4.2 Google rating and 69 walk score. Pet policy allows up to 2 pets at $25/month rent plus $350 one-time fee and $250 deposit (100 lb limit).

AI analysis · Updated 21 days ago

Property Details

Account #
005455000S01D0000
Market
Dallas County, TX
Building Class
APARTMENT (BRICK EXTERIOR)
Building Style
Podium
Construction
D-WOOD FRAME
Quality
EXCELLENT
Condition
EXCELLENT
Stories
7
Gross Building Area
724,800 SF
Net Leasable Area
626,786 SF
Neighborhood
UNASSIGNED
Last Sale
November 13, 2015
Place ID
ChIJ8ZAiWMKfToYRG3ruB8suKNg
Business Status
Operational
Enriched
about 2 months ago

Owner Information

Owner
WALNUT HILL PHASE 2 LP
Mailing Address
DALLAS, TEXAS 752313470
Property Notes

No notes yet

Rental Performance

Preston Hollow Phase II shows concerning rent softness despite maintained concessions. Average asking rent of $2.7K sits 9.4% below the March snapshot of $2.97K, signaling meaningful compression in recent weeks. Two-bedroom units ($3.85K) command a 58.2% premium over one-bedrooms ($2.43K), but the recent lease roll data shows wide dispersion—1BR units leasing from $2.41K to $3.81K and 2BR from $3.53K to $5.01K—indicating selective pricing pressure or unit-mix variance. With 74 units available against a 526-unit base (14.1% vacancy), combined with static 4-week concessions, the property appears to be defending occupancy rather than pushing rate.

AI analysis · Updated 9 days ago
Submarket Rent Growth
📊 Nearby properties
Vacancy Trend
Deteriorating
📊 RentCast zip-level data
Submarket Rent/SF
$2.1/sf
📊 Nearby properties

Rent Trends

Estimated Occupancy

Estimated from listed vacancies vs total units

Asking Rent Range

Min/avg/max asking rents from property website

Concession Trend (Weeks Free)

Available Units Over Time

Latest Scrape (Mar 24, 2026)

Rent Range
$1,710 – $6,187
Avg: $2,973
Available
74 units
Concessions
Up to 4 weeks free

Fees

Application: Admin: Pet Deposit: 250 Pet Rent Monthly: 25

Concession Details

  • Up to 4 weeks FREE on selected units with 12+ month lease terms
🏠 5 active listings | 1BR avg $2,433 (mkt $1,560 ↑56% ) | 2BR avg $3,850 (mkt $2,130 ↑81% ) | Trend: No data
Unit Beds Baths Sqft Rent Status Listed Days
2BR 2 1,784 $3,850 Active Mar 24
Mar $3,850
1BR 1 1,283 $3,227 Active Mar 24
Mar $3,227
1BR 1 973 $2,440 Active Mar 24
Mar $2,440
1BR 1 880 $2,290 Active Mar 24
Mar $2,290
1BR 1 719 $1,775 Active Mar 24
Mar $1,775
3BR 2 2,356 $6,187 Inactive Mar 24
Mar $6,187
2BR 2 2,099 $5,010 Inactive Mar 24
Mar $5,010
2BR 2 2,031 $4,910 Inactive Mar 24
Mar $4,910
2BR 2 1,721 $4,145 Inactive Mar 24
Mar $4,145
2BR 2 1,624 $4,094 Inactive Mar 24
Mar $4,094
2BR 2 1,575 $4,004 Inactive Mar 24
Mar $4,004
1BR 1 1,378 $3,812 Inactive Mar 24
Mar $3,812
2BR 2 1,437 $3,769 Inactive Mar 24
Mar $3,769
2BR 2 1,318 $3,529 Inactive Mar 24
Mar $3,529
1BR 1 1,280 $3,312 Inactive Mar 24
Mar $3,312
2BR 2 1,310 $3,005 Inactive Mar 24
Mar $3,005
1BR 1 1,109 $2,984 Inactive Mar 24
Mar $2,984
2BR 2 1,072 $2,870 Inactive Mar 24
Mar $2,870
1BR 1 999 $2,794 Inactive Mar 24
Mar $2,794
1BR 1 951 $2,712 Inactive Mar 24
Mar $2,712
1BR 1 871 $2,659 Inactive Mar 24
Mar $2,659
1BR 1 846 $2,524 Inactive Mar 24
Mar $2,524
1BR 1 881 $2,519 Inactive Mar 24
Mar $2,519
1BR 1 842 $2,509 Inactive Mar 24
Mar $2,509
1BR 1 931 $2,435 Inactive Mar 24
Mar $2,435
1BR 1 778 $2,409 Inactive Mar 24
Mar $2,409
1BR 1 860 $2,100 Inactive Mar 24
Mar $2,100
1BR 1 775 $2,080 Inactive Mar 24
Mar $2,080
1BR 1 824 $2,010 Inactive Mar 24
Mar $2,010
1BR 1 766 $1,865 Inactive Mar 24
Mar $1,865
1BR 1 758 $1,855 Inactive Mar 24
Mar $1,855
Studio 1 751 $1,852 Inactive Mar 24
Mar $1,852
Studio 1 728 $1,837 Inactive Mar 24
Mar $1,837
1BR 1 681 $1,710 Inactive Mar 24
Mar $1,710
Unit Studio 1BR 1 648 $1,430 Inactive Jun 17 416
D2 1BR 1 1,156 Inactive Mar 24
DA 1BR 1 1,246 Inactive Mar 24
DD 1BR 1 1,297 Inactive Mar 24
DE 1BR 1 1,306 Inactive Mar 24
DF 1BR 1 1,320 Inactive Mar 24
DG 1BR 1 1,342 Inactive Mar 24
DH 1BR 1 1,343 Inactive Mar 24
DI 1BR 1 1,344 Inactive Mar 24
DL 1BR 1 1,533 Inactive Mar 24
DK 2BR 2 1,493 Inactive Mar 24
DN 2BR 2 1,730 Inactive Mar 24
DO 2BR 2 1,754 Inactive Mar 24
DP 2BR 2 1,776 Inactive Mar 24
DQ 2BR 2 1,779 Inactive Mar 24
DS 2BR 2 1,942 Inactive Mar 24
DT 2BR 2 1,994 Inactive Mar 24
DW 2BR 2 2,177 Inactive Mar 24
DX 3BR 3 2,254 Inactive Mar 24
S2 Studio 1 648 Inactive Mar 24
EE 1BR 1 954 Inactive Mar 24
EH 1BR 1 1,053 Inactive Mar 24
EG 1BR 1 1,109 Inactive Mar 24
EJ 1BR 1 1,150 Inactive Mar 24
EK 1BR 1 1,267 Inactive Mar 24
EL 2BR 2 1,267 Inactive Mar 24
EN 2BR 2 1,380 Inactive Mar 24
EP 2BR 2 1,439 Inactive Mar 24
S1 Studio 1 528 Inactive Mar 24
FN 1BR 1 925 Inactive Mar 24
FL 1BR 1 867 Inactive Mar 24
F2 1BR 1 710 Inactive Mar 24
FB 1BR 1 721 Inactive Mar 24
FF 1BR 1 778 Inactive Mar 24
FG 1BR 1 804 Inactive Mar 24
FI 1BR 1 847 Inactive Mar 24
FK 1BR 1 862 Inactive Mar 24
FV 2BR 2 1,405 Inactive Mar 24
FT 2BR 2 1,359 Inactive Mar 24
FQ 2BR 2 1,141 Inactive Mar 24
FR 2BR 2 1,285 Inactive Mar 24
Rental Notes

No notes yet

Demographics

Affordability mismatch in a high-renter micromarket signals demand concentration risk. The 1-mile radius shows $2.7K monthly rent against $79.2K median household income (23.7% affordability ratio), well above the 30% industry threshold and 6 percentage points worse than the 3-mile submarket ($122.8K income, 16.7% ratio). The immediate area is 77% renter-occupied—highest across all radii—but the income distribution skews lower: 34% earn under $50K versus 29.2% in the 3-mile ring, suggesting the property anchors a workforce-housing pocket within an affluent corridor. Population and renter concentration support near-term lease-up, but above-market rents relative to immediate-area incomes create vulnerability to income volatility and competitive pressure from newer supply in higher-income nearby submarkets.

AI analysis · Updated 21 days ago

1-Mile Radius

Population
22,437
Households
11,991
Avg Household Size
1.92
Median HH Income
$79,201
Median Home Value
$268,780
Median Rent
$1,561
% Renter Occupied
77.0%
Affordability
23.7% (rent/income)
Income Distribution
<$25k $150k+

3-Mile Radius

Population
155,051
Households
71,202
Avg Household Size
2.26
Median HH Income
$122,847
Median Home Value
$638,950
Median Rent
$1,714
% Renter Occupied
58.6%
Affordability
16.7% (rent/income)
Income Distribution
<$25k $150k+

5-Mile Radius

Population
387,290
Households
171,158
Avg Household Size
2.35
Median HH Income
$117,318
Median Home Value
$582,666
Median Rent
$1,686
% Renter Occupied
54.6%
Affordability
17.2% (rent/income)
Income Distribution
<$25k $150k+

Source: US Census ACS 5-Year Estimates (2023) · 8 tracts (1mi)

Demographics Notes

No notes yet

Unit Mix

Unit mix data appears corrupted or incomplete. The unitmix object reports only 1 total unit across all bedroom types, yet listingsby_bedroom identifies 5 units (4x1BR, 1x2BR) and the property claims 526 total units. Without reliable occupancy or unit distribution across the full portfolio, rent comparison analysis is meaningless—the 2BR sample ($3.85K) may not be representative. Recommend data validation before drawing conclusions on market positioning or demographic alignment.

AI analysis · Updated 21 days ago

Estimated from 1 listed units (0.2% of 526 total)

1BR 1 units
Unit Mix Notes

No notes yet

Amenities

Pet Policy

Pets Welcome. Pet Rent: $25/month, One-Time Fee: $350, Pet Deposit: $250, Max 2 pets, 100 lbs weight limit

Amenities Notes

No notes yet

Appraisal History

Appraisal Analysis: Preston Hollow Phase II

The property appraised at $168.0M in 2025—a 12.8% year-over-year jump—translating to $319.4K per unit, suggesting strong Dallas multifamily pricing momentum. With improvements representing 96.2% of total value and land just 3.8%, this 2016-built asset has minimal redevelopment optionality; the value thesis is operational execution, not land play. A single appraisal snapshot limits trend analysis, but the double-digit appreciation indicates either market compression or property-specific performance gains relative to 2024 comp sets.

AI analysis · Updated 21 days ago
Year Total Value Change
2025 $168,000,000 +12.8%
Appraisal Notes

No notes yet

Google Reviews

Rating trajectory signals operational improvement, but resident experience data reveals critical management inconsistencies. The 4.2 overall rating masks a sharp 0.7-point improvement in the last six months (4.5 vs. 3.8), driven by a 61.4% five-star concentration among recent reviewers. However, the property still carries 52 one-star reviews (10.9% of volume) clustered around maintenance responsiveness (elevator outages, light bulb replacement delays) and payment processing failures. The disconnect is stark: leasing staff (Jayla, Jacob, Veronica, Brenda) generate consistent praise, while resident operations—maintenance, accounting, amenity management (valet parking discontinued May 2025)—draw repeated complaints. This pattern suggests strong sales execution masking back-of-house execution gaps; without evidence of systemic operational fixes, the recent rating lift reflects new tenant optimism rather than resolved operational risks. The concrete construction and location are genuine assets, but the variability in management quality and service delivery creates resident churn risk that warrants pre-acquisition operational due diligence.

AI analysis · Updated 8 days ago

Rating Distribution

5★
292 (66%)
4★
54 (12%)
3★
29 (7%)
2★
15 (3%)
1★
52 (12%)

442 reviews total

Rating Trend

Reviews

Lameisha Thomas ★★★★★ Feb 2026

I went to tour this beautiful property and the leasing agent, Jayla, was amazing. She was so kind and professional. She highlighted all of the amenities and specs of the apartments and made me feel welcomed. I can’t wait to live here.

Owner response · Feb 2026

Hi Lameisha, it's fantastic to hear that Jayla made your tour enjoyable and informative. We're excited about the possibility of welcoming you to our community. Sincerely, The Preston Hollow Village Management Team

Sydney ★☆☆☆☆ Dec 2025 👍 1

Pros: -The location is great, the amenities are nice, and I almost never needed to call maintenance. The building has concrete between every wall and floor, so there’s no noise transfer between units. They also have blackout blinds in the bedrooms, so the sleep is some of the best I’ve had. The neighbors are incredibly friendly. I’m not super extroverted, but I found myself saying 10-15 heartfelt goodbyes on the elevator during my move out. Jacob in the office is great. Now onto the cons.. -On the day I was supposed to move out, I arrived to an empty apartment with all of my belongings thrown away. I went downstairs to figure out what happened, and Jayla at the front desk was very unprofessional. Right off the bat, she was argumentative, unhelpful, and unsympathetic when I was asking her what happened to all of my belongings. Furthermore, she couldn’t understand my very basic questions about my deposit, and already being argumentative, was completely condescending to the point I had to just get the number of someone more capable of helping my situation and leave. Thankfully I was reimbursed in full, but the entire process was horrendous, and I lost items with sentimental value. -I'd also like to note the second time I came in to talk about the disposal of my property, there was another family in the office that was yelling at the front desk guy about the fact that they'd had a burst pipe spewing water all over their apartment for the last 18 hours with no call backs from management, and they had a newborn. It wasn’t resolved as far as I know, and the guy at the front desk was just shrugging his shoulders at them by the time I got to speak to anybody. -The elevators are terrible. They break down constantly/randomly and are so slow. I've been late to work a few times after the long walk and then waiting for the only high traffic/slow elevator. Good luck if they're both out--it's happened plenty of times. -The parking garage smells like sewage, I and multiple people have seen literal feces water pooling in the corners of the garage, and the hallways sometimes smell like it too. It’s pretty disgusting so just get ready to hold your breath while you wait up to 5 minutes for the elevator now and then. -You can’t get deliveries to your door, so if you like to doordash, this really is not going to be the place for you. It was also a rare occurrence when drivers were actually able to find the right location without needing verbal instructions over the phone since the area is confusing to drive in for people unfamiliar with it. -Carts are impossible to find as well..and don’t bother asking Jayla if she knows where they are. She was oddly rude the first time I met her/asked if she knew where I could find one. Management told me they spoke to her about her tone/attitude after the latest incident, and I saw a recent positive review so hopefully she's learned from this. -If you live alone, do not live here. You get one fob per person in your unit; they won't even sell you a second. If you forget it and manage to make it outside, good luck if the office is closed. You’ll wait up to an hour to get back in. My fob broke off my keychain once in the hallway walking to the elevator, and I was stuck in 40° weather for over half an hour once before maintenance (who lives that far) showed up. -The gym is nice but always packed to the brim in the mornings. I've turned and walked out a couple times after seeing every machine was in use. -I remember there were some nice resident events at one point. I think they decided to just do trivia nights once a week at a restaurant nearby. You get a discount on the food though (yeah you still have to pay for things at the resident events). -I've lived in my new apartment for almost two months now-- I haven't experienced any of these issues. I just think for the price and square footage, you can find way better apartments in the area. Edit- Please. The property management company refused to take my calls when this was happening. I'm expected to believe you want to talk now?

Owner response · Nov 2025

Thank you for sharing your experience. We're sorry to hear about the challenges you faced, especially regarding your move-out process and interactions with our team. We strive to provide a positive environment and appreciate your feedback on areas where we can improve. Please feel free to contact our office at +1 972-930-5599 or prestonhollowmgr@willowbridgepc.com to discuss your concerns further. Sincerely, The Preston Hollow Village Management Team

JOE GALL ★★★★★ Dec 2025

Jayla did a fantastic job touring me and my client

Owner response · Dec 2025

Hi Joe, we're happy that Jayla provided a fantastic tour for you and your client. We look forward to welcoming you both to our community. Sincerely, The Preston Hollow Village Management Team

Chris Tyler ★★★★★ Dec 2025

Jacob Quintana is an excellent leasing professional at Preston Hollow Village Apartments. I highly recommend him. He has been super responsive and efficient in accommodating our leasing needs. He provides concierge-level services, including offering to work on his days off to complete our lease, and he has made a challenging transition very manageable. His responsiveness alone convinced us that Preston Hollow Village Apartments would be a welcoming home.

Owner response · Dec 2025

Hi Chris, we're proud to have team members who go above and beyond to make transitions smooth and welcoming. Your recommendation means a lot to us, and we're thrilled to hear that Jacob's dedication made a difference in your leasing process. Sincerely, The Preston Hollow Village Management Team

Shon Tolbert ★★★★★ Dec 2025

I visit the property and was given impeccable service by Jacob and the staff. The property was nice and clean I definitely have it on my top list of places to move.

Owner response · Dec 2025

Hi Shon, we're glad that Jacob and our team provided you with excellent service and that you found our community appealing. We hope to welcome you as a resident in the future. Sincerely, The Preston Hollow Village Management Team

Showing 5 of 442 reviews Load more
Reviews Notes

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Data Sources

Apify Google Places (Scraper)
Last updated: Feb 26, 2026 9 fields
Sources Notes

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