WINDSOR TURTLE CREEK

3663 CEDAR SPRINGS RD, DALLAS, TX, 75219

APARTMENT (BRICK EXTERIOR) Podium 207 units Built 2016 6 stories ★ 4.1 (147 reviews) 🚶 94 Walker's Paradise 🚌 56 Good Transit 🚲 80 Very Bikeable

$58,850,000

2025 Appraised Value

↑ 16.1% from prior year

WINDSOR TURTLE CREEK – EXECUTIVE SUMMARY

The 16.1% appraisal spike to $58.85M ($284.5K/unit) masks operational distress and structural overvaluation that warrant a pass despite strong underlying asset quality. The property commands a 3.17% cap rate—186 basis points below submarket—pricing in perfection neither supported by current execution nor justified by market fundamentals. A documented management collapse (1.4-point rating drop, 27 one-star reviews citing locked leasing offices and chronic fire alarm failures in Q1–Q2 2025) has created material compliance and revenue leakage risk; while maintenance and physical condition remain Class B+ competitive, operational breakdown is actively eroding value. Demographics support the $1,508 rent positioning ($1,508 at 22% affordability ratio among $109.8K median HHI renters), but the 28% pipeline-to-inventory ratio and distributed 58-unit near-term supply will pressure rents into 2026–2027, conflicting with the low-cap-rate hold thesis. At current pricing, this is a distressed-operator acquisition requiring immediate management remediation and material rent stabilization risk—watch-list only pending clarity on leadership replacement and Q2–Q3 2025 leasing recovery.

AI overview · Updated 5 days ago
Abstract Notes

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Modern Urban Living Near Uptown & Downtown Dallas

Unleash your creativity and embrace the vibrant lifestyle at Windsor Turtle Creek. Nestled in one of Dallas's most coveted neighborhoods, our luxury apartments offer a blend of elegance and energy, providing the perfect setting for modern urban living. Enjoy easy access to Oak Lawn, Uptown, and downtown Dallas, as well as direct connections to the Katy Trail and Turtle Creek Parkway.

Interior Finishes Suggest 2016-2020 Renovation Cycle with High Consistency

All sampled units display uniform modern finishes—dark espresso/charcoal slab cabinetry, white quartz countertops (predominantly with gray veining), stainless steel mid-tier appliances (Samsung/LG range), subway tile backsplash, and vinyl plank flooring—indicating a coordinated renovation program rather than scattered upgrades. The 2016 construction date paired with 10 of 14 photos rated "excellent" condition and renovation timestamps clustering 2016-2020 suggests either delivered-as-renovated units or a systematic refresh within 4 years of delivery. However, 3 of 14 photos show "builder-grade" finishes and one photo exhibits peeling paint, implying either unrenovated units still in service or cosmetic maintenance gaps.

Resort-Amenities Package and Urban Setting Elevate Class B+ Positioning

The property commands Class B+ positioning based on resort-quality pool with tanning ledges, illuminated fountain features, professional landscaping, and composed outdoor seating clusters—amenities typically seen in Class A properties. Modern mid-rise/high-rise architecture and a curated urban plaza setting in what appears to be an urban infill location further support this positioning. With 207 units and consistent quartz/stainless upgrades, this 2016-vintage property shows minimal value-add opportunity unless substantial pockets of units remain in original builder-grade condition.

AI analysis · Updated 22 days ago

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AI Analysis

Location & Walkability Analysis: Windsor Turtle Creek

The 94 walk score positions this 207-unit asset in Dallas's most pedestrian-friendly tier, with dense retail/dining/grocery proximity supporting the "Walker's Paradise" designation—a meaningful amenity for rent-supporting demographics increasingly valuing car-optional lifestyles. However, the 56 transit score (Good Transit, not Excellent) and modest bike infrastructure relative to the walk score suggest walkability concentrates in local retail rather than commute connectivity, limiting appeal for transit-dependent renters. At $1,508/month, the rent reflects neighborhood quality and amenity access rather than transit-proximity premium; this pricing works for lifestyle-oriented renters prioritizing walkable street-level experience over employment center proximity. The gap between walk (94) and transit (56) scores indicates a location strong on destination amenities but weaker on rapid downtown/employment center access—acceptable trade-off given the rent positioning and likely tenant profile.

AI analysis · Updated 9 days ago
Distance Name Category
📍 2.0 miles from Downtown Dallas
Map Notes

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The 28.0% pipeline-to-inventory ratio presents material headwind risk, particularly given deteriorating submarket vacancy trends that suggest limited absorption capacity for incoming supply. With 58 units under construction in close proximity and a distributed permit pipeline across 15 projects in early-to-mid stage review (most filed 2025-2026), competitive pressure is likely to intensify over the next 18-24 months rather than immediately. However, the prevalence of "Revisions Required" and "Plan Review" statuses indicates protracted permitting timelines, potentially deferring meaningful supply arrival and creating a window for near-term rent growth before market saturation—though this assumes no acceleration in approvals. WINDSOR TURTLE CREEK's 207-unit scale provides limited pricing power against distributed new supply in what appears to be a tightening market.

AI analysis · Updated 22 days ago
🏗️ 58 permits within 3 mi
28% pipeline
Distance Address Description Status Filed
0.1 mi 3555 DICKASON AVE Q-Team Migrated NEW 4 LEVEL ABOVE GRADE GARAGE(1-3.5).LEV... Payment Due Mar 24, 2021
0.3 mi 4013 N HALL ST QTEAM MEETING 7.17.2025 8 unit multifamily new construction Payment Due Jun 17, 2025
0.3 mi 4011 N HALL ST QTEAM MEETING 7.22.2025 - 8 unit multifamily new construc... Payment Due Jun 17, 2025
0.3 mi 4005 N HALL ST QTEAM MEETING - 7.23.2025 - 8 unit multifamily new constr... Payment Due Jun 17, 2025
0.4 mi 2505 TURTLE CREEK BLVD New construction of 20-story assisted living building wit... Inspection Phase Aug 06, 2024
0.4 mi 3900 LEMMON AVE New construction of MFD project. 406 dwelling units with ... Revisions Required Aug 21, 2024
0.5 mi 4330 DICKASON AVE New construction of multi-family// 4330 Dickason. Plan Review Jun 29, 2022
0.7 mi 2811 HONDO AVE New construction of 12 unit townhome on two lots; 6 units... Inspection Phase Jul 16, 2021
0.7 mi 2723 HONDO AVE New construction, multifamily.6 dwelling units. Inspection Phase Nov 27, 2024
0.8 mi 2314 ARROYO AVE he proposed work includes the construction of three-story... In Review Sep 16, 2025
0.8 mi 3031 N HARWOOD ST QTEAM MEETING 9.4.2025 3131 N Harwood For Office and 303... Revisions Required Jul 21, 2025
0.8 mi 2702 MCKINNEY AVE 2700 McKinney - 21 Story Mixed Use Tower Including Retail... Payment Due Jun 09, 2022
0.9 mi 2514 LUCAS DR (1131) MULTI-FAMILY DWELLING / 5 UNIT MULTIFAMILY Inspection Phase Feb 24, 2025
1.0 mi 4501 AFTON ST Residential use Inspection Phase Nov 23, 2021
1.2 mi 4609 MANETT ST QTEAM MEETING 8.12.2025 (1:30 PM) new townhomes Revisions Required Jun 17, 2025
1.5 mi 3608 SAN JACINTO ST New residential townhomes Inspection Phase May 26, 2022
1.5 mi 1902 N CARROLL AVE New Construction of 3 story 33 townhouses with garage at ... Inspection Phase Jul 01, 2022
1.5 mi 4555 TRAVIS ST QTEAM PROJECT The project is a mixed use project of appro... Revisions Required Aug 26, 2022
1.5 mi 1714 RIPLEY ST New construction of five townhomes. Inspection Phase Jun 19, 2024
1.5 mi 1717 N PEAK ST Commercial New construction of a 7-unit multi-family buil... Payment Due Feb 27, 2025
1.6 mi 4315 SAN JACINTO ST New construction of 9 units multifamily Payment Due Sep 17, 2024
1.6 mi 4319 SAN JACINTO ST New Construction 9 unit multifamily. Inspection Phase Sep 17, 2024
1.6 mi 4704 MONARCH ST Multifamily New Construction, 8 townhouses with 2 bedrooms Inspection Phase Apr 01, 2025
1.7 mi 4405 SCURRY ST Q-Team 4405 Scurry for a New, Commercial Multifamily deve... Revisions Required Nov 20, 2024
1.7 mi 4320 SCURRY ST Q Team for East Village II New Construction for 3 buildin... Inspection Phase May 19, 2022
1.7 mi 4315 SCURRY ST Q Team review for East Village New Construction for 15 -... Inspection Phase May 04, 2022
1.8 mi 1722 N FITZHUGH AVE 5 Townhome Units New Construction (Multifamily) Plan Review Dec 10, 2025
1.8 mi 4777 N CENTRAL EXPY New podium structured multifamily building with below gra... Inspection Phase Jul 02, 2024
1.8 mi 4475 SCURRY ST New Construction of 18 unit Multifamily. Inspection Phase Oct 11, 2024
1.9 mi 1906 MOSER AVE QTEAM MEETING 3.10.2026 (All Day) new multifamily constru... Revisions Required Jan 20, 2026
1.9 mi 3700 INWOOD RD QTEAM MEETING Senior Living community with independent li... Inspection Phase May 28, 2025
2.0 mi 1255 ANNEX AVE QTEAM MEETING 1.8.26 (1:30 PM) New Construction - Multifa... Inspection Phase Nov 24, 2025
2.0 mi 5115 MCKINNEY AVE New construction of mixed use building.90 multifamily uni... Plan Review Jul 16, 2023
2.0 mi 1000 N PEAK ST QTEAM 1000 N Peak. New Construction of 54-unit, 3-story M... Revisions Required May 15, 2025
2.1 mi 2702 KIMSEY DR THE ASTRID APARTMENTS PROJECT WILL BE A NEW, THREE-STORY ... In Review Aug 29, 2025
2.1 mi 2013 JACKSON ST ***Manual Recreation*** 1906051126*** - New Multifamily C... Inspection Phase Jul 10, 2025
2.1 mi 4918 BRYAN ST New construction MFD, 7 dwelling units, 4918 Bryan Inspection Phase Jun 02, 2023
2.1 mi 2710 KIMSEY DR New MFD project for a 3 story 5 unit townhome apartment c... Plan Review Jan 22, 2025
2.2 mi 5601 BRYAN PKWY QTEAM MEETING 9.3.2025 AM To build 5 unit condos - Total ... Inspection Phase Jun 30, 2025
2.3 mi 5731 RICHMOND AVE QTEAM MEETING 10.21.2025 (AM) New construction of six-uni... Inspection Phase Sep 23, 2025
2.4 mi 4739 GRETNA ST 18 Townhouses in 2 phases. 9 units each phase. PHASE 1 BU... Inspection Phase Jan 15, 2025
2.4 mi 3201 MAIN ST QTEAM MEETING 12.3.2025 - NOT USING SB840, CONFIRMED WITH... Application About to Expire Oct 16, 2025
2.4 mi 720 S GOOD LATIMER EXPY Q Team Review New construction of a 21 level residential ... Plan Review Jan 31, 2023
2.5 mi 5946 LEWIS ST Building 5 condos -3 story. Revisions Required Aug 15, 2025
2.6 mi 6027 LA VISTA DR Construct 5 Plex WOOD FRAMESTUCCO/SIDINGCONDOS WITH ATTAC... Revisions Required Sep 19, 2025
2.6 mi 6001 LEWIS ST Commercial New - Multifamily Inspection Phase Feb 08, 2024
2.6 mi 5705 LIVE OAK ST New Construction Multifamily-5705 Live Oak Inspection Phase Jul 24, 2024
2.7 mi 4618 COLUMBIA AVE Multifamily-2 New Duplex Application About to Expire Dec 16, 2021
2.7 mi 1701 S MALCOLM X BLVD Q-Team Review, new Construction of two-story structure co... Inspection Phase Nov 18, 2021
2.8 mi 4918 EAST SIDE AVE New construction of 5-unit townhome building Application About to Expire Jun 28, 2024
2.9 mi 1819 LEAR ST PROJECT CONSIST OF (2) 5 UNIT 4-STORY NEW CONSTRUCTION TO... Revisions Required Nov 24, 2025
2.9 mi 2095 S HARWOOD ST THE PROJECT CONSISTS OF NEW CONSTRUCTION IMPROVEMENTS FOR... Payment Due Jul 18, 2023
2.9 mi 3501 ASH LN New 293 units apartment complex with wrapping 5 story par... Revisions Required Aug 05, 2023
2.9 mi 1919 S HARWOOD ST QTEAM MEETING 1.29.2026 (1:30 PM) 4 story multifamily apa... Revisions Required Dec 29, 2025
2.9 mi 1905 CORINTH ST QTEAM MEETING 11.6.2025 (1:30 PM) Two four story multifam... Revisions Required Sep 19, 2025
2.9 mi 1900 S ERVAY ST MANUAL CONVERSION: 1903061211 - EC, FS, FA, PL, ME, EL, G... Inspection Phase May 13, 2025
2.9 mi 6151 ORAM ST Construction of New Multifamily Units Permit About to Expire Dec 23, 2024
3.0 mi 6235 ORAM ST QTEAM MEETING 1.29.2026 (9AM) 40 unit, 4 story apartment ... Plan Review Jan 12, 2026
Nearby Construction Notes

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Debt Notes

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Financial Estimates

Windsor Turtle Creek trades at a significant valuation premium to Dallas market equilibrium. The implied 3.17% cap rate sits 186 basis points below the 5.03% submarket average, signaling either trophy-asset pricing or an appraisal disconnect. At $9,003 NOI per unit against a submarket comp of $199,086/unit, the property commands a 23.0x multiple—well above stabilized Class A norms (~18–20x in this market). The 50.0% opex ratio is healthy for a 2016 vintage, but insufficient to close the valuation gap; this property is priced as a low-cap-rate hold, not a value-add play.

AI analysis · Updated 8 days ago

Estimated from loan records, rental listings, and appraisal data using industry-standard assumptions.

Sale & Valuation

Est. Sale Price
Sale $/Unit
Value YoY
+16.1%
Implied Cap Rate
3.17%
Est. Cap Rate

Operating Income

Gross Potential Rent
$3,745,872/yr
Est. Vacancy
0.5%
Submarket Vac.
6.1%
Eff. Gross Income
$3,727,143/yr
OpEx Ratio
50%
Est. NOI
$1,863,572/yr
NOI/Unit
$9,003/yr

Debt & Taxes

Taxes/Unit
$7,107/yr
Est. DSCR

Submarket Benchmarks

📊

Computed from nearby properties within 3 miles of similar vintage

Submarket Cap Rate
5.03%
Price/Unit Benchmark
$199,086
Rent/SF
$2.34/sf
Financial Estimates Notes

No notes yet

Property Summary

Windsor Turtle Creek is a 2016-built, 207-unit luxury podium-style apartment with 6 stories and wood-frame construction in Dallas's Turtle Creek neighborhood (Walk Score 94). Units feature in-unit full-size washer/dryers, quartz countertops, stainless appliances, and den layouts available, with finishes reflecting the "Excellent" quality rating and Texas Green Built certification. Parking is garage-based with reserved options and EV charging available. The property sits within walking distance of Uptown and Oak Lawn with direct Katy Trail access, and is pet-friendly with dedicated dog run amenities.

AI analysis · Updated 22 days ago

Property Details

Account #
001033000001A0000
Market
Dallas County, TX
Building Class
APARTMENT (BRICK EXTERIOR)
Building Style
Podium
Construction
D-WOOD FRAME
Quality
EXCELLENT
Condition
EXCELLENT
Stories
6
Gross Building Area
231,230 SF
Net Leasable Area
181,686 SF
Neighborhood
UNASSIGNED
Last Sale
October 02, 2018
Place ID
ChIJb7lVbMyeToYRChAWsc0Z3DU
Business Status
Operational
Enriched
about 2 months ago

Owner Information

Owner
IMP TURTLE CREEK LLC
Mailing Address
% GID 27TH FLOOR HIGH ST TOWER
BOSTON, MASSACHUSETTS 021102704
Property Notes

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Rental Performance

Windsor Turtle Creek is experiencing meaningful rent compression across all unit types, with asking rents down 9–13% year-over-year (2-BR: $2.6M in mid-2025 vs. $2.4M in March 2026; 1-BR: $1.97M to $1.77M). The property is advertising only 1 active unit against 207 total units (0.5% availability), yet current concessions are absent, suggesting either aggressive pricing to drive velocity or accurate market positioning—the 3 available units in the March snapshot corroborate tight occupancy despite the rent decline. Against submarket benchmarks, asking rents remain competitive ($1.42M for studios, $1.73M for 1-BR, $2.31M for 2-BR vs. market at $1.43M/$1.73M/$2.31M), indicating the property is holding its relative position while absolute rents soften.

AI analysis · Updated 5 days ago
Submarket Rent Growth
+10.12% trailing 12mo
📊 Nearby properties
Vacancy Trend
Deteriorating
📊 RentCast zip-level data
Submarket Rent/SF
$2.34/sf
📊 Nearby properties

Rent Trends

Estimated Occupancy

Estimated from listed vacancies vs total units

Asking Rent Range

Min/avg/max asking rents from property website

Available Units Over Time

Latest Scrape (Mar 24, 2026)

Rent Range
$1,418 – $2,392
Avg: $1,860
Available
3 units

Fees

Application: Admin: Pet Deposit: Pet Rent Monthly:
🏠 1 active listing | Studio avg $1,508 (mkt $1,434 ↑5% ) | Trend: No data
Unit Beds Baths Sqft Rent Status Listed Days
Studio 1 575 $1,508 Active Jun 11 665
Jun $1,508
Apt 316 2BR 2 1,349 $3,400 Inactive Feb 9 185
Unit 235268-1352 2BR 2 1,352 $3,040 Inactive Feb 11 542
Apt 222 2BR 2 1,352 $2,955 Inactive Feb 18 6
Unit 235268-692 1BR 1 692 $2,625 Inactive Jun 17 416
2BR 2 1,174 $2,624 Inactive Jun 3 1
May $2,549 May $2,624 Jun $2,624 (↑2.9%)
Apt 401 2BR 2 1,103 $2,587 Inactive Aug 11 363
Unit 1708-2 2BR 2 1,160 $2,580 Inactive Nov 28 118
2BR 2 1,160 $2,544 Inactive May 14 1
May $2,544
2BR $2,392 Inactive Mar 24
Mar $2,392
Unit 235268-1160 2BR 2 1,160 $2,285 Inactive Oct 4 62
1BR 2 969 $2,029 Inactive May 13 1
May $2,029
1BR 1 829 $1,969 Inactive May 14 1
May $1,969
Unit 1708-1 1BR 1 662 $1,835 Inactive Nov 28 118
1BR $1,770 Inactive Mar 24
Mar $1,770
Unit 235268-750 1BR 1 750 $1,725 Inactive Nov 25 79
1BR 1 692 $1,724 Inactive May 16 1
May $1,724
Studio 1 566 $1,424 Inactive May 12 1
May $1,424
Studio $1,418 Inactive Mar 24
Mar $1,418
Rental Notes

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Demographics

Affluent urban core with strong affordability cushion but limited workforce depth. The 1-mile radius (74.0% renter, $109.8K median HHI) supports $1,508 rent at a 22.0% affordability ratio—well below the 30% stress threshold—with 53.7% of households earning $100K+. However, this concentration narrows the addressable market: the subprime cohort (under $50K) represents only 18.3% locally versus 24.4% at the 5-mile ring, signaling this property captures upscale renters rather than workforce demand. The 1.47 average household size and 33.8% earning $150K+ indicate a predominantly young professional, single-person occupancy profile typical of Turtle Creek's positioning. Demand sustainability hinges on retention of high-income renters rather than demographic scale—the 5-mile population base (355.7K) provides depth, but affordability compression tightens as you move outward, suggesting limited expansion runway into mid-market segments.

AI analysis · Updated 9 days ago

1-Mile Radius

Population
37,330
Households
25,334
Avg Household Size
1.47
Median HH Income
$109,781
Median Home Value
$374,760
Median Rent
$2,015
% Renter Occupied
74.0%
Affordability
22.0% (rent/income)
Income Distribution
<$25k $150k+

3-Mile Radius

Population
173,899
Households
94,067
Avg Household Size
1.83
Median HH Income
$104,687
Median Home Value
$560,062
Median Rent
$1,799
% Renter Occupied
70.5%
Affordability
20.6% (rent/income)
Income Distribution
<$25k $150k+

5-Mile Radius

Population
355,697
Households
172,471
Avg Household Size
2.12
Median HH Income
$106,636
Median Home Value
$559,896
Median Rent
$1,716
% Renter Occupied
62.9%
Affordability
19.3% (rent/income)
Income Distribution
<$25k $150k+

Source: US Census ACS 5-Year Estimates (2023) · 14 tracts (1mi)

Demographics Notes

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Unit Mix

Unit Mix Alert: Severe Data Integrity Issue

The reported unit mix (16 units across studio through three-bedroom) accounts for only 7.7% of the 207-unit property, with no three-bedroom units and minimal one- and two-bedroom inventory. The listings data shows just one studio at $1.5K/575 sf, creating a fundamental mismatch that suggests either incomplete data capture or a significant portfolio restructuring. Without a complete unit breakdown and rent schedule, portfolio-level analysis is not possible—verify source data before proceeding with valuation.

AI analysis · Updated 9 days ago

Estimated from 16 listed units (7.7% of 207 total)

Studio 2 units
1BR 6 units
2BR 8 units
Unit Mix Notes

No notes yet

Amenities

Pet Policy

Pet Friendly

Amenities Notes

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Appraisal History

Appraisal History – Windsor Turtle Creek

The property posted a 16.1% year-over-year revaluation to $58.85M in 2025, translating to $284.5K per unit—a sharp uptick likely reflecting Dallas's strong multifamily fundamentals and post-2024 rate environment. With improvements representing 91.2% of total value and land only $5.19M (8.8%), the capital stack is heavily weighted toward the building; redevelopment upside is constrained unless significant demolition or substantial repositioning is pursued. The single-year data point precludes trend analysis, but the magnitude of the YoY gain suggests either prior undervaluation or meaningful operational/market compression correction. Need prior-year appraisals to assess whether this reflects cyclical appreciation or one-time mark-up.

AI analysis · Updated 22 days ago
Year Total Value Change
2025 $58,850,000 +16.1%
Appraisal Notes

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Google Reviews

Rating collapse signals operational breakdown masking underlying asset quality. The 1.4-point six-month decline (4.4 to 3.0) is driven by a management transition: 27 one-star reviews cluster around Q1–Q2 2025, citing locked leasing office doors, unresponsive staff, and a chronic fire alarm defect (weekly-to-monthly false alarms). Yet the bimodal distribution (94 fives, 27 ones) and staff praise for Anthony (maintenance) and historical managers suggests property condition and amenities remain competitive—the issue is operational execution under current leadership. Fire alarm liability and leasing office unavailability during stated hours represent material compliance and revenue risks that undermine the investment thesis absent immediate management remediation.

AI analysis · Updated 6 days ago

Rating Distribution

5★
94 (73%)
4★
3 (2%)
3★
2 (2%)
2★
2 (2%)
1★
27 (21%)

128 reviews total

Rating Trend

Reviews

Steve Shapiro ★★★★★ Local Guide Feb 2026

I’ve been living at Windsor Turtle Creek for over three years and the building and staff are really perfect.

Specifically, the amenities (e.g., pool, gym) are fantastic. Also, every time I’ve needed any assistance from the staff or just ask a question (I’m new to the area), the staff always goes out of its way to resolve any issues as quickly as possible and provide insightful and really helpful information to any questions I have. From when I first moved here, I’ve really enjoy living here and working with everyone in the office. In addition, the maintenance team is also super nice and efficient.

Moving to Dallas and selecting to live at Windsor Turtle Creek has been an unbelievably great decision.

Owner response

Steve, your wonderful review as our loyal resident of over three years is very much appreciated! We are glad you continue to be impressed by our helpful, attentive team and fantastic amenities.

Trent Duke ★☆☆☆☆ Jan 2026

*** UPDATED 1/22/26 *** BEWARE!

I have lived here for a year, and the customer service has deteriorated significantly. During “office hours,” the office is often closed, with doors locked and lights out. Emails are not always responded to promptly if at all. In less than a year, there has been three different maintenance teams and property managers. The maintenance team has a habit of not fixing building security issues, but they’re quick to close out those service requests within 24 hours as “completed,” even when nothing has been fixed. The pool has been on the dirty side this summer so much so it was recently drained. Disposed furniture in the back does not get removed which attracts the local homeless. It’s clear that no one is managing the office effectively or caring about the safety of the community.

The parking garage only has six EV charging stations (one of them is broken), but tenants often use them for daily parking spots, which is not allowed. Despite this, the office does nothing to enforce the policy. During the summer, the noise level facing the pool can be unbearable. The office does nothing to enforce the two guests per tenant policy. On weekends, there are parties of six, eight, or even ten people, and I’ve seen larger gatherings. The loud and obnoxious guests outnumber the tenants by a significant margin, usually five to one, making for an unpleasant living experience.

I recently renewed my lease thanks to Julie’s assistance. I didn’t want to go through the hassle and expense of searching for a new apartment. My direct neighbors are respectful and quiet, and my furniture layout perfectly fits my floor plan. The area is walkable, with about five different coffee shops within a three-block radius. You can also easily access the Katy Trail in less than 10 minutes. There are bars and nightlife options right up the street. However, unless there are significant improvements to the office’s incompetence and disregard for tenant safety, I’m unlikely to renew my lease again in a year.

UPDATE 1/22/26: After discussing the numerous issues mentioned in my review, including some not even mentioned, with the property and resident manager, I was assured that things would improve. However, six months later, nothing has changed. There have been no significant improvements or fixes. Customer service remains virtually nonexistent, with the office closed during business hours and emails constantly ignored.

The maintenance team continues to be incompetent and lazy, neglecting to address serious building security issues. They refuse to fix multiple security doors, leaving them broken for months or even longer. One of the garage gates frequently breaks and gets stuck in the open position, making the entire building vulnerable to non-tenants and intruders. This past summer, the maintenance/office team refused to fix the garage gate that was open for an entire two months. I managed to catch the resident manager in the office at the time, asking for an update because apartment security is a major concern for most tenants. The update was that the gate was still broken. I then asked a simple question: Is there a software system that controls the gate? After reviewing their back-end system, I fixed the two-month-old broken gate in just five minutes. It shouldn’t take a tenant to do their job.

For the cost to live here, I am disappointed in the lack of customer service, enforcement of basic 101 apartment rules and the careless attitude from the office related to serious building security issues.

To add insult to injury, if you own an electric vehicle, the office now charges an additional $2 per charge to use their third party charging stations (despite already paying $420 a year to park and $300 a year for amenities), in addition to the higher charge rate compared to Tesla during non-peak hours.

Owner response

Trent, we appreciate your update. Maintaining open communication with our residents and providing prompt solutions to your concerns is important to us, and we are sorry to hear that you have not been satisfied recently. When you have a moment, I encourage you to contact spowers@windsorcommunities.com to discuss your experience further. We hope to elevate your experience soon.

Ningrui Zhang ★☆☆☆☆ Aug 2025

The leasing office is indifferent. I need to visit the office three times to get a new key fob despite the fact that I kept repeating my key is not working. The hallway always has a wired smell. The printer is out of ink for month.

Among all the issues, the worst part is the office is not doing anything and just use excuses.

Owner response

Ningrui, thank you so much for sharing your concerns about your experience.  We are sorry if your interaction with our team has been less than satisfactory, and we want to learn more in order to improve our service. Please reach out to us at turtlecreek@windsorcommunities.com so we may discuss this further and work to uplift your experience.

Karen Guajardo ★★★★★ Aug 2025

Living at Windsor Turtle Creek has been an amazing experience! The property is clean, modern, and in a perfect location close to everything in Uptown. The amenities are top-tier, and I always feel safe and at home here. Huge shoutout to Magaly in the leasing office—she made the entire move-in process smooth and stress-free. She’s professional, kind, and always willing to go above and beyond to help. If you’re considering moving here, ask for Magaly—she’s the best!

Owner response

Karen, we appreciate the five stars! It is excellent to know our community provides everything you need, and that you find it well-maintained, modern, and in the ideal location. We have noted your positive feedback about Magaly and how she helped you with the leasing and move-in experience, and we will be sure to pass it along. Your recommendation to others means a great deal to us, and we look forward to serving you for many years to come. If there is anything we can do to assist you, please let us know.

Hanu Cheruvu ★★★★★ Aug 2025

Today, i came to Windsor Turtle Creek Apartment and I met with Magaly Vasquez. She gave me a tour around the complex and did excellent job. She is very detail and patient.

10/10

Owner response

Hanu, we are glad to be considered for your next home! Thank you for letting us know that Magaly provided you with a warm welcome and excellent tour. If we can assist you further, please let us know.

Showing 5 of 128 reviews Load more
Reviews Notes

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Data Sources

Apify Google Places (Scraper)
Last updated: Feb 26, 2026 9 fields
Sources Notes

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