3515 HOWELL ST, DALLAS, TX, 75204
$86,500,000
2025 Appraised Value
↓ 0.6% from prior year
The core opportunity is buried beneath an acute refinancing crisis. L2 Uptown is a well-located, operationally stabilized 321-unit Class B asset (2012 vintage, Walk Score 95) with strong 2BR demand (+29.9% to market) and recent management turnaround (Lincoln Property, 3.2 → 5.0 Google rating since July 2023), but its $55.4M ARM matures in May 2025 at 64.0% LTV with no disclosed floor—creating forced-sale risk if rate refinancing remains unfavorable. Financial positioning is sound on paper ($269.5K/unit, $12.4K NOI per unit, 50.0% opex ratio), yet the property trades at a $7.4M premium to estimated fair value, suggesting the appraiser has not fully reconciled current market cap rates (4.6% vs. 5.1% submarket), exposing the acquisition thesis to valuation risk. The demographics are narrow but strong: 32.4% of the 1-mile radius earns $150K+, underpinning the $2,151 rent at a 22.3% affordability ratio, though suburban expansion risk exists if the property must compete outside the affluent Uptown core. Finally, photo analysis reveals only ~10% of units (32 of 321) have been systematically renovated, presenting $2.6M–$3.9M of value-add upside via kitchen/bath upgrades, but this runway is only actionable post-refinance.
Recommendation: Watch List—Conditional on Debt Resolution. This is a credible acquisition if the seller refinances the ARM pre-maturity or accepts a below-appraisal price reflecting 2025 risk; absent debt clarity, the May 2025 maturity makes this a forced-seller play. Core operations and tenant demand are solid; the limiting factor is capital structure timing.
No notes yet
The Lifestyle You Deserve
For those looking to maximize their lifestyle in Uptown, L2 is where everything is within a short distance. From boutique shopping experiences to the best fine dining in Dallas, you can walk, run or uber to West Village for it all. For the sports fanatic, catch a Dallas Stars game at the American Airlines center or catch all of your favorite touring artists as they bring their art and craft to the city. High-rise living in the heart of Uptown Dallas, with floor plans for the modern apartment dweller plus services and perks that make daily life more convenient and more exciting. Select from studio, one-, and two-bedroom homes all designed with the Uptown you in mind. Whether you select one of our studio, one, or two bedroom apartments, you're sure to find your perfect fit at L2 Uptown. If you're looking for a space that suits your unique style, look no further than luxurious homes at L2 Uptown. Designed to make daily life easier, our Uptown Dallas apartments include programmable digital thermostats, private intrusion alarms, and full-size washer and dryer connections. Located in select layouts, expansive walk-in closets provide enough space to store all your belongings. You'll love cooking your favorite meals in the luxe kitchen, which comes complete with custom cabinets, either quartz or granite countertops, and a full stainless steel appliance package. When you need a change of scenery, step outside and enjoy stunning views of the city on your private patio or balcony. Located in the heart of one of Dallas' liveliest neighborhoods, L2 Uptown offers an unparalleled urban living experience. From bustling nightlife to beautiful parks, the best of the city is just footsteps from your front door.
Interior Finishes: Inconsistent Renovation Cohort, Not Comprehensive Upgrade
The property exhibits a two-tier finish profile: ~32 units show upgraded finishes (dark espresso cabinets, quartz/granite counters, stainless steel appliances, glass/subway tile backsplashes) clustered around 2015–2020, while the remaining ~289 units retain original 2012 builder-grade finishes. This fragmented renovation pattern—only ~10% of stock refreshed—signals incomplete value-add execution and suggests material upside if systematic kitchen/bath modernization is executed across the remaining base. The upgraded kitchens themselves are solid mid-market (Samsung/LG-tier stainless, contemporary slab/shaker cabinetry), not luxury-tier, positioning the property as Class B/B+ rather than Class A.
Exterior & Amenities: Strong Curb Appeal, Premium Common Area Investment
The contemporary mid-rise architecture (2012 construction, modern facades with accent panels) and manicured grounds maintain excellent street presence, while the resort-style pool with paver decking and renovated fitness center (floor-to-ceiling windows, contemporary equipment, accent graphics) reflect $2M–$4M+ in recent common area capex. However, this high-quality amenity spend on <15% unit renovation creates a disconnect—strong lobby/pool experience masks aging interiors for most residents, a liability in competitive Uptown submarket.
Overall Positioning: Class B with Significant Value-Add Runway
Excellent/good condition ratings on 64/69 photo samples and fresh paint across 36 observations confirm deferred maintenance is not material, but ~290 unrenovated units present direct value-add opportunity via $8K–$12K per-unit kitchen/bath upgrades to match the precedent set in earlier cohorts.
/ ·
This photo was not identified as property-related.
No AI analysis available for this photo.
No notes yet
L2 Uptown's Walk Score of 95 positions it in the top tier for Dallas multifamily, supporting the $2.151M monthly rent roll through demonstrated walkability to employment, dining, and retail within the Urban Market submarket. The 68 Transit Score and 77 Bike Score indicate strong alternative transportation optionality, reducing parking dependency and lowering tenant car ownership costs—a meaningful amenity for the urban professional demographic commanding these rents. Proximity to downtown Dallas and Uptown's employment concentration aligns the Walker's Paradise classification with rent achievability, though 321 units in this submarket faces elevated competition for transit-dependent renters.
No notes yet
The 19.6% pipeline-to-inventory ratio presents moderate near-term supply risk, though permit status and timing mitigate immediate pressure. Of the 63 nearby units, most permits remain in early-stage review (revisions required, plan review, payment due), suggesting 18–24 month lags before material deliveries; only three projects are in inspection phase, indicating limited completions within 12 months. The deteriorating submarket vacancy trend is concerning, but competitive threat depends on whether these scattered permits across multiple ZIP codes (75204, 75206, 75214, 75215, 75219, 75226) target Uptown specifically or adjacent submarkets—wider geographic dispersion suggests diluted direct competition over a L2 Uptown lease renewal cycle.
| Distance | Address | Description | Status | Filed |
|---|---|---|---|---|
| 0.6 mi | 2702 MCKINNEY AVE | 2700 McKinney - 21 Story Mixed Use Tower Including Retail... | Payment Due | Jun 09, 2022 |
| 0.7 mi | 4609 MANETT ST | QTEAM MEETING 8.12.2025 (1:30 PM) new townhomes | Revisions Required | Jun 17, 2025 |
| 0.7 mi | 3555 DICKASON AVE | Q-Team Migrated NEW 4 LEVEL ABOVE GRADE GARAGE(1-3.5).LEV... | Payment Due | Mar 24, 2021 |
| 0.8 mi | 1717 N PEAK ST | Commercial New construction of a 7-unit multi-family buil... | Payment Due | Feb 27, 2025 |
| 0.8 mi | 3608 SAN JACINTO ST | New residential townhomes | Inspection Phase | May 26, 2022 |
| 0.8 mi | 1714 RIPLEY ST | New construction of five townhomes. | Inspection Phase | Jun 19, 2024 |
| 0.8 mi | 1902 N CARROLL AVE | New Construction of 3 story 33 townhouses with garage at ... | Inspection Phase | Jul 01, 2022 |
| 0.8 mi | 3900 LEMMON AVE | New construction of MFD project. 406 dwelling units with ... | Revisions Required | Aug 21, 2024 |
| 0.8 mi | 2505 TURTLE CREEK BLVD | New construction of 20-story assisted living building wit... | Inspection Phase | Aug 06, 2024 |
| 0.9 mi | 4315 SAN JACINTO ST | New construction of 9 units multifamily | Payment Due | Sep 17, 2024 |
| 0.9 mi | 4319 SAN JACINTO ST | New Construction 9 unit multifamily. | Inspection Phase | Sep 17, 2024 |
| 1.0 mi | 4405 SCURRY ST | Q-Team 4405 Scurry for a New, Commercial Multifamily deve... | Revisions Required | Nov 20, 2024 |
| 1.0 mi | 4475 SCURRY ST | New Construction of 18 unit Multifamily. | Inspection Phase | Oct 11, 2024 |
| 1.0 mi | 4704 MONARCH ST | Multifamily New Construction, 8 townhouses with 2 bedrooms | Inspection Phase | Apr 01, 2025 |
| 1.0 mi | 4320 SCURRY ST | Q Team for East Village II New Construction for 3 buildin... | Inspection Phase | May 19, 2022 |
| 1.0 mi | 4315 SCURRY ST | Q Team review for East Village New Construction for 15 -... | Inspection Phase | May 04, 2022 |
| 1.0 mi | 4013 N HALL ST | QTEAM MEETING 7.17.2025 8 unit multifamily new construction | Payment Due | Jun 17, 2025 |
| 1.0 mi | 4011 N HALL ST | QTEAM MEETING 7.22.2025 - 8 unit multifamily new construc... | Payment Due | Jun 17, 2025 |
| 1.0 mi | 4005 N HALL ST | QTEAM MEETING - 7.23.2025 - 8 unit multifamily new constr... | Payment Due | Jun 17, 2025 |
| 1.0 mi | 3031 N HARWOOD ST | QTEAM MEETING 9.4.2025 3131 N Harwood For Office and 303... | Revisions Required | Jul 21, 2025 |
| 1.1 mi | 1722 N FITZHUGH AVE | 5 Townhome Units New Construction (Multifamily) | Plan Review | Dec 10, 2025 |
| 1.2 mi | 4330 DICKASON AVE | New construction of multi-family// 4330 Dickason. | Plan Review | Jun 29, 2022 |
| 1.3 mi | 4555 TRAVIS ST | QTEAM PROJECT The project is a mixed use project of appro... | Revisions Required | Aug 26, 2022 |
| 1.3 mi | 4918 BRYAN ST | New construction MFD, 7 dwelling units, 4918 Bryan | Inspection Phase | Jun 02, 2023 |
| 1.3 mi | 1906 MOSER AVE | QTEAM MEETING 3.10.2026 (All Day) new multifamily constru... | Revisions Required | Jan 20, 2026 |
| 1.3 mi | 1000 N PEAK ST | QTEAM 1000 N Peak. New Construction of 54-unit, 3-story M... | Revisions Required | May 15, 2025 |
| 1.3 mi | 1255 ANNEX AVE | QTEAM MEETING 1.8.26 (1:30 PM) New Construction - Multifa... | Inspection Phase | Nov 24, 2025 |
| 1.4 mi | 2811 HONDO AVE | New construction of 12 unit townhome on two lots; 6 units... | Inspection Phase | Jul 16, 2021 |
| 1.4 mi | 2723 HONDO AVE | New construction, multifamily.6 dwelling units. | Inspection Phase | Nov 27, 2024 |
| 1.5 mi | 4777 N CENTRAL EXPY | New podium structured multifamily building with below gra... | Inspection Phase | Jul 02, 2024 |
| 1.5 mi | 2314 ARROYO AVE | he proposed work includes the construction of three-story... | In Review | Sep 16, 2025 |
| 1.6 mi | 5601 BRYAN PKWY | QTEAM MEETING 9.3.2025 AM To build 5 unit condos - Total ... | Inspection Phase | Jun 30, 2025 |
| 1.6 mi | 2514 LUCAS DR | (1131) MULTI-FAMILY DWELLING / 5 UNIT MULTIFAMILY | Inspection Phase | Feb 24, 2025 |
| 1.7 mi | 2013 JACKSON ST | ***Manual Recreation*** 1906051126*** - New Multifamily C... | Inspection Phase | Jul 10, 2025 |
| 1.7 mi | 4501 AFTON ST | Residential use | Inspection Phase | Nov 23, 2021 |
| 1.7 mi | 5731 RICHMOND AVE | QTEAM MEETING 10.21.2025 (AM) New construction of six-uni... | Inspection Phase | Sep 23, 2025 |
| 1.7 mi | 3201 MAIN ST | QTEAM MEETING 12.3.2025 - NOT USING SB840, CONFIRMED WITH... | Application About to Expire | Oct 16, 2025 |
| 1.8 mi | 5115 MCKINNEY AVE | New construction of mixed use building.90 multifamily uni... | Plan Review | Jul 16, 2023 |
| 1.9 mi | 720 S GOOD LATIMER EXPY | Q Team Review New construction of a 21 level residential ... | Plan Review | Jan 31, 2023 |
| 1.9 mi | 6001 LEWIS ST | Commercial New - Multifamily | Inspection Phase | Feb 08, 2024 |
| 1.9 mi | 5705 LIVE OAK ST | New Construction Multifamily-5705 Live Oak | Inspection Phase | Jul 24, 2024 |
| 1.9 mi | 5946 LEWIS ST | Building 5 condos -3 story. | Revisions Required | Aug 15, 2025 |
| 1.9 mi | 4618 COLUMBIA AVE | Multifamily-2 New Duplex | Application About to Expire | Dec 16, 2021 |
| 2.0 mi | 6027 LA VISTA DR | Construct 5 Plex WOOD FRAMESTUCCO/SIDINGCONDOS WITH ATTAC... | Revisions Required | Sep 19, 2025 |
| 2.1 mi | 4918 EAST SIDE AVE | New construction of 5-unit townhome building | Application About to Expire | Jun 28, 2024 |
| 2.1 mi | 1701 S MALCOLM X BLVD | Q-Team Review, new Construction of two-story structure co... | Inspection Phase | Nov 18, 2021 |
| 2.2 mi | 6151 ORAM ST | Construction of New Multifamily Units | Permit About to Expire | Dec 23, 2024 |
| 2.3 mi | 3501 ASH LN | New 293 units apartment complex with wrapping 5 story par... | Revisions Required | Aug 05, 2023 |
| 2.4 mi | 6235 ORAM ST | QTEAM MEETING 1.29.2026 (9AM) 40 unit, 4 story apartment ... | Plan Review | Jan 12, 2026 |
| 2.4 mi | 2095 S HARWOOD ST | THE PROJECT CONSISTS OF NEW CONSTRUCTION IMPROVEMENTS FOR... | Payment Due | Jul 18, 2023 |
| 2.4 mi | 1919 S HARWOOD ST | QTEAM MEETING 1.29.2026 (1:30 PM) 4 story multifamily apa... | Revisions Required | Dec 29, 2025 |
| 2.4 mi | 5810 REIGER AVE | QTEAM MEETING 11.20.2025 (9 am) New construction of group... | Inspection Phase | Oct 23, 2025 |
| 2.5 mi | 1900 S ERVAY ST | MANUAL CONVERSION: 1903061211 - EC, FS, FA, PL, ME, EL, G... | Inspection Phase | May 13, 2025 |
| 2.5 mi | 3700 INWOOD RD | QTEAM MEETING Senior Living community with independent li... | Inspection Phase | May 28, 2025 |
| 2.5 mi | 1905 CORINTH ST | QTEAM MEETING 11.6.2025 (1:30 PM) Two four story multifam... | Revisions Required | Sep 19, 2025 |
| 2.5 mi | 1819 LEAR ST | PROJECT CONSIST OF (2) 5 UNIT 4-STORY NEW CONSTRUCTION TO... | Revisions Required | Nov 24, 2025 |
| 2.5 mi | 2522 MERLIN ST | NEW CONSTRUCCION MULTIFAMILY | Additional Info Required | Mar 09, 2026 |
| 2.6 mi | 1405 SEEGAR ST | (7) four story townhomes. Site development including driv... | Revisions Required | Jun 12, 2025 |
| 2.7 mi | 2710 KIMSEY DR | New MFD project for a 3 story 5 unit townhome apartment c... | Plan Review | Jan 22, 2025 |
| 2.7 mi | 2220 S ERVAY ST | NEW GROUND UP MULTIFAMILY DWELLING, FIVE-STORY WITH 315 A... | Payment Due | Feb 12, 2025 |
| 2.8 mi | 3000 SOUTH BLVD | CONSTRUCTION OF NEW TWO STORY STUDIO APARTMENTS | Revisions Required | Jan 21, 2025 |
| 2.8 mi | 3108 SOUTH BLVD | New 5 unit multi-family dwelling. Previous permit number:... | Revisions Required | Feb 20, 2025 |
| 2.8 mi | 2702 KIMSEY DR | THE ASTRID APARTMENTS PROJECT WILL BE A NEW, THREE-STORY ... | In Review | Aug 29, 2025 |
No notes yet
Refinancing risk is acute. The $55.4M adjustable-rate loan originated at acquisition (May 2020) carries a 120-month term, placing maturity in May 2025—imminent by PE timelines. At $172.6K per unit, leverage sits at 64.0% LTV against appraised value, manageable on paper but with no rate floor disclosed and no DSCR provided to validate debt service capacity under higher rate scenarios. The 5.8-year hold and recent $69.2M acquisition price (13.6% below current appraisal) suggest a stabilized core-plus play, but the maturing ARM at an unfavorable rate environment leaves limited refinancing optionality and elevates forced-sale risk if rates remain elevated through 2025.
No notes yet
L2 Uptown trades at a significant premium to submarket comparables despite lower cap rate positioning. At $246.4K per unit versus $198.4K submarket average, the $79.1M valuation implies a 4.6% cap rate that undercuts the 5.1% submarket benchmark by 50 bps—pricing this 2012 vintage as stabilized core rather than value-add. The 50.0% opex ratio is healthy for Class A multifamily, and $12.4K NOI per unit aligns with Dallas Class A targets, but the $7.4M gap between appraised value ($86.5M) and estimated sale price suggests the appraiser has not fully reconciled current market cap rates or is assuming value-creation upside not yet realized. This disconnect warrants scrutiny on rent growth assumptions embedded in the valuation.
Estimated from loan records, rental listings, and appraisal data using industry-standard assumptions.
Based on most recent loan: $55,357,000 (May 2020, attom)
Computed from nearby properties within 3 miles of similar vintage
No notes yet
L2 Uptown is a 321-unit, Class B mid-rise apartment completed in 2012 with reinforced concrete construction and brick exterior located in high-walkability Uptown Dallas (Walk Score 95). Unit finishes are above-average, featuring quartz/granite countertops, stainless steel appliances, washer/dryer connections, and private patios; amenities include a two-story fitness center, resort pool, and 24-hour clubhouse. The property is in excellent condition with 371.2K gross building area across five stories, though parking type is not specified. Breed restrictions apply to pets; utilities are resident-paid with no inclusions listed.
No notes yet
L2 UPTOWN is underperforming market on 1BR units but commanding a 30.0% premium on 2BR inventory, suggesting weak demand for smaller units offsetting strength in the larger product mix. The property is holding the line on concessions at 4 weeks free despite 13.4% availability (43 of 321 units), indicating either recent lease-up momentum or intentional pricing discipline above market benchmarks—1BR asking rents of $2,008 exceed market at $1,710 by 17.4%, while 2BR at $2,935 exceeds market at $2,259 by 29.9%. Recent leasing activity shows 1BR rent clustering tightly between $1,790–$2,205, suggesting limited pricing power variance and potential tenant resistance at the higher end of the asking range.
Estimated from listed vacancies vs total units
Min/avg/max asking rents from property website
| Unit | Beds | Baths | Sqft | Rent | Status | Listed | Days |
|---|---|---|---|---|---|---|---|
| 2BR | 2 | — | $2,945 | Active | Mar 25 | — | |
|
Mar $2,945
|
|||||||
| 2BR | 2 | — | $2,925 | Active | Mar 25 | — | |
|
Mar $2,925
|
|||||||
| 1BR | 1 | — | $2,205 | Active | Mar 25 | — | |
|
Mar $2,205
|
|||||||
| 1BR | 1 | — | $2,149 | Active | Mar 25 | — | |
|
Mar $2,149
|
|||||||
| 1BR | 1 | — | $2,139 | Active | Mar 25 | — | |
|
Mar $2,139
|
|||||||
| 1BR | 1 | — | $2,090 | Active | Mar 25 | — | |
|
Mar $2,090
|
|||||||
| 1BR | 1 | — | $2,000 | Active | Mar 25 | — | |
|
Mar $2,000
|
|||||||
| 1BR | 1 | — | $1,995 | Active | Mar 25 | — | |
|
Mar $1,995
|
|||||||
| 1BR | 1 | — | $1,950 | Active | Mar 25 | — | |
|
Mar $1,950
|
|||||||
| 1BR | 1 | — | $1,930 | Active | Mar 25 | — | |
|
Mar $1,930
|
|||||||
| 1BR | 1 | — | $1,925 | Active | Mar 25 | — | |
|
Mar $1,925
|
|||||||
| 1BR | 1 | — | $1,920 | Active | Mar 25 | — | |
|
Mar $1,920
|
|||||||
| 1BR | 1 | — | $1,790 | Active | Mar 25 | — | |
|
Mar $1,790
|
|||||||
| E1 | Studio | 1 | — | — | Inactive | Mar 25 | — |
| E2.1 | 1BR | 1 | — | — | Inactive | Mar 25 | — |
| A4 | 1BR | 1 | — | — | Inactive | Mar 25 | — |
| A6 | 1BR | 1 | — | — | Inactive | Mar 25 | — |
| A7 | 1BR | 1 | — | — | Inactive | Mar 25 | — |
| A9 | 1BR | 1 | — | — | Inactive | Mar 25 | — |
| A12 | 1BR | 1 | — | — | Inactive | Mar 25 | — |
| A15 | 1BR | 1 | — | — | Inactive | Mar 25 | — |
| A41 | 1BR | 1 | — | — | Inactive | Mar 25 | — |
| B2 | 2BR | 2 | — | — | Inactive | Mar 25 | — |
| B5 | 2BR | 2 | — | — | Inactive | Mar 25 | — |
| B6 | 2BR | 2 | — | — | Inactive | Mar 25 | — |
No notes yet
L2 Uptown commands a strong rent-to-income position anchored by extreme wealth concentration in its immediate trade area. The 1-mile radius shows 32.4% of households earning $150K+, supporting the $2,151 monthly rent at a 22.3% affordability ratio—tight but defensible given the high-income skew. However, the affordability metric deteriorates sharply at 5-mile radius (19.6%), where median income drops to $104.6K and lower-income cohorts (under $75K) represent 44.7% vs. 33.1% downtown, signaling the property depends heavily on the affluent urban core rather than suburban workforce demand. Renter concentration of 76.2% in the 1-mile ring—versus 63.7% at 5-mile—confirms this is a tight, high-turnover urban rental market; expansion risk exists if the property must compete for suburbanizing renters with lower purchasing power.
Source: US Census ACS 5-Year Estimates (2023) · 14 tracts (1mi)
No notes yet
No notes yet
Breed restrictions apply. Please contact office for more details.
No notes yet
L2 Uptown shows flat valuation at $86.5M (–0.6% YoY), translating to $269.5K per unit—reasonable for a 2012 vintage Class A asset in Uptown Dallas. Land represents 19.2% of total value ($16.6M), indicating minimal redevelopment optionality; the 80.8% improvement ratio reflects a mature, fully stabilized income-producing asset rather than a value-add or land play. With only one appraisal in the dataset, trend analysis is impossible, but the single data point suggests the market is pricing the property near equilibrium without distress signals.
| Year | Total Value | Change |
|---|---|---|
| 2025 | $86,500,000 | -0.6% |
No notes yet
Management transition materially reversed operational decline. The 1.8-point rating swing from 3.2 (prior 6mo) to 5.0 (last 6mo) tracks cleanly with Lincoln Property Management's takeover, evidenced by repeated resident praise for "Ryan" and the new team starting July 2023. However, the 42 one-star reviews (18.1% of distribution) remain a drag on aggregate 4.1 rating and signal prior neglect: security lapses (package/vehicle theft), leasing process dysfunction, and deferred maintenance (EV charger outages). Recent reviews (Nov 2025 onwards) confirm operational stability, but the historical damage pool suggests potential lease-up friction and elevated turnover risk if management continuity falters. Investment thesis hinges on Lincoln's sustained performance—any leadership transition poses material reversion risk.
232 reviews total
- Lived here for almost 4 and a half years.
- Convenient location in a walkable area.
- During my time here there were a few different property management groups but the office staff always remained approachable and easy to contact.
- Maintenance is also very friendly and attentive. Many times after putting in a request they would come by same or next day.
- Gym and other amenities were always open and clean.
- Overall quiet property too, other residents were respectful and friendly.
- 10/10, would live here again!
Owner response
Ben, Thanks for the great review. We love to hear that you had such a great experience at L2! We try our best to give the highest level of customer service and we're so glad it was noticed. We appreciate you choosing to be part of our community, and we wish you the very best moving forward. Please don’t hesitate to reach out if you ever need anything from us.
I had a very pleasant experience with Chasity from the leasing office! I had just relocated to TX for work recently and she made the transition seamless and was very professional.
The apartments are also very nice in a great location. Exceptional customer service!
Owner response
Hi Gage, We stive to give each of our prospects and residents exceptional experiences and we're so happy to hear this was true for you. We will continue to try to make your stay with us memorable and hope to see you around the community!
The location is amazing and has tons of food and shopping within walking distance. The staff is very friendly and attentive to your needs. The building offers great amenities and I can't wait to become a part of the community!
Owner response
Hi Caroline! We're thrilled to hear your experience with us has been great. We thrive to keep our customer service standards high and are happy to hear it's noticed. Please reach out to us if you ever need any assistance and we hope to see you around soon!
Location is good, but truly the worst move-in process I've ever been through. So much confusion and hoops to jump through. Shocked they didn't require a vial of my blood. And only one agent ever in the office, so whenever you're trying to go through these ridiculous requirements, they're constantly stopping to give tours to people coming in.
Owner response
Hi Hunter,
Thank you for taking the time to leave a review. We strive to make the move-in process as seamless as possible and did communicate the necessary steps leading up to your move-in date multiple times. Typically, move-ins take around 10 minutes or less when all required documentation is completed in advance.
We have a full team of three available during the week to assist residents, while Saturdays are staffed by our Leasing Agent, who handles both scheduled move-ins and tours.
If there was any confusion or miscommunication, we’d love the opportunity to clarify and turn this around for you. Please feel free to reach out to us directly at l2uptownmgr@willowbridgepc.com — we're happy to help however we can.
Tried to schedule a tour online, but the link was not working. I dropped in to check if they could take a walk in, but the office was closed early for an event. A leasing agent happened to walk by and I simply asked how we could schedule a tour since the online link was broken. She continued to repeat that the office was closed so she couldn't assist. There are many apartments at similar price points nearby with way better customer service, steer clear!
Owner response
Hi Ricky, Thank you for taking the time to share your feedback. It sounds like there may have been some miscommunication, and we’d love the opportunity to clarify.
We hosted our annual resident pool party this past Saturday and briefly closed the office for about an hour so our team could assist with setup. However, the office was open from 10 AM to 12 PM and then again from 1 PM to 6 PM that day.
From our records, it looks like our team reached out to you to schedule a tour, and we’d still love the chance to show you around our beautiful community and hopefully change your impression.
Feel free to give us a call at 469-862-9131 or email us at l2uptownmgr@willowbridgepc.com — we’d be happy to assist!
No notes yet
No notes yet