365 W NORTHWEST HWY, IRVING, TX, 750393668
$108,012,710
2025 Appraised Value
↓ 1.8% from prior year
🏘️ Community includes 2 DCAD parcels (784 total units)
The property's operational dysfunction and location liability outweigh stabilized financials and modest pricing discount. VIA Las Colinas I trades at a 4.78% cap rate—90 basis points below the 5.94% submarket average—suggesting the market has already priced in the asset's Class B vintage and mature positioning; however, deteriorating Google reviews (3.2-star six-month average vs. 4.0 overall) reveal systemic management failures around deposit retention, maintenance responsiveness, and collections practices that directly threaten renewal rates and resident quality. The demographic profile compounds execution risk: while the 1-mile median household income of $116.2K supports the $1.75K rent, 57.2% of nearby renters earn $100K+, creating heavy concentration in a white-collar employment corridor (Las Colinas corporate base) with limited workforce rental demand—a vulnerability if that employment base contracts. Location also imposes a structural drag: a Walk Score of 27 forces the property to compete on amenities and finishes alone rather than neighborhood desirability, leaving it exposed if on-property differentiation erodes. The rental performance data shows active leasing concessions (4 weeks free) and wide 1BR rent dispersion ($1.43K–$1.98K), signaling turnover pressure despite modest 3.7% vacancy—consistent with operational challenges documented in reviews.
Recommendation: Pass. The discount valuation masks deteriorating asset quality and execution risk that institutional hold-to-maturity positioning cannot absorb. A value-add play targeting the 25% of units still in original finishes could recover 50–75 basis points on the cap rate, but only if management dysfunction is resolved—a structural overhaul that materially extends the hold period and compounds downside if the white-collar employment base weakens.
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Sophisticated Style. Modern Amenities. Urban Location.
Luxury garden and mid-rise apartments offering studio, one-, two-, and three-bedroom floorplans in Irving, TX with modern amenities and pet-friendly community in Las Colinas.
Via Las Colinas I positions as a well-maintained Class B garden community with selective unit-level value-add potential. The 510-unit 2008-built asset shows 73 of 114 photos rated "excellent" condition with predominantly upgraded finishes (57 observations), driven by a staggered renovation wave concentrated in 2018 (19 units) and the 2016–2020 window (24 units total). However, inconsistent renovation timing creates a two-tier stock: approximately 75% of units reflect mid-2010s kitchen/bath upgrades with granite countertops, stainless steel appliances, and shaker or raised-panel cabinetry, while the remaining 25% retain original 2008 builder-grade finishes or earlier refresh cycles. Amenity tier aligns with Class B profile—resort-style pool with spa, pergola structures, and manicured landscaping are present but not luxury-caliber. The play: systematic renovation of ~130 remaining original/early-renovated units to 2018–2022 spec (granite, stainless, recessed lighting, fresh paint) could compress the finish variance and support market-rate upside without major capital redeployment.
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VIA LAS COLINAS I faces a fundamental location mismatch. With a Walk Score of 27 and Transit Score of 44, this 510-unit property operates in a car-dependent market that contradicts the $1,751.74 monthly rent—a premium point for Irving that typically anchors to either urban walkability or lifestyle amenities, neither of which exists here. The Bike Score of 41 offers minimal utility for daily commuting or recreation. At this rent level, VIA LAS COLINAS I must justify pricing through on-property amenities, unit finishes, or proximity to specific employment centers rather than neighborhood desirability, creating execution risk if those differentiators erode or nearby competition improves transit/walkability positioning.
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The 0.2% pipeline-to-inventory ratio presents minimal near-term supply pressure, but the deteriorating vacancy trend demands closer attention to that single 1-unit permitted project. With only one competing development in the immediate area, VIA Las Colinas I faces low direct competitive threat from new supply, though the softening submarket backdrop could dampen rent growth regardless. The permit filed in January 2024 is still in inspection phase, suggesting delivery is likely 12–18 months out—timing that coincides with broader market recovery risk if vacancy continues deteriorating.
| Distance | Address | Description | Status | Filed |
|---|---|---|---|---|
| 2.7 mi | 2250 CONNECTOR DR | 2250 Connector Drive. A project with 11 apartment buildin... | Inspection Phase | Jan 29, 2024 |
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VIA Las Colinas trades at a 4.78% implied cap rate against a 5.94% submarket average, signaling stabilized pricing despite Class B vintage and 50% expense ratio that is healthy for the asset class. The $10.1K NOI per unit trails the $175.7K per-unit benchmark, but 3.7% vacancy and 96.3% effective gross income collection suggest operational maturity rather than distress. At $108.0M appraised value, the property commands a ~116K price per unit (based on appraised basis), indicating the buyer is pricing for below-market cap rate capture and/or appreciation—consistent with institutional hold-to-maturity rather than near-term value-add repositioning.
Estimated from loan records, rental listings, and appraisal data using industry-standard assumptions.
Computed from nearby properties within 3 miles of similar vintage
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VIA LAS COLINAS I is a 510-unit, mid-rise garden community built in 2008 across 479.4K SF with four stories and wood-frame construction clad in brick; units range from studios to three-bedrooms with finishes including granite counters, wood plank flooring, gas appliances, and in-unit W/D. Attached garage parking is standard, supplemented by detached garages and EV charging infrastructure. Located in Irving's Las Colinas submarket (Walk Score 27), the property is pet-friendly with amenities spanning 24-hour fitness, dog parks, lake views, and a complimentary coffee bar. Rated "Excellent" condition with a 4.0 Google rating, though utility inclusion is not specified.
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Rent Performance Summary – VIA LAS COLINAS I
The property is tracking 10.1% above submarket asking rents ($1.75K vs. ~$1.59K implied benchmark for 1BR), driven by outperformance in 3BR units ($2.86K asking vs. $2.75K submarket) and a wide rent dispersion across 1BR inventory ($1.43K–$1.98K), suggesting mixed unit quality or recent turnover across that segment. With 19 active listings (3.7% of 510 units) and 43 units available as of late March, the property is in a leasing-up phase; however, the presence of 4 weeks free rent on select units indicates management is deploying concessions to clear inventory rather than capturing full rate growth. The 2BR cohort ($1.92K–$2.29K) is slightly lagging the $2.13K benchmark, pointing to potential pricing sensitivity in that bedroom type.
Estimated from listed vacancies vs total units
Min/avg/max asking rents from property website
| Unit | Beds | Baths | Sqft | Rent | Status | Listed | Days |
|---|---|---|---|---|---|---|---|
| 3BR | 2 | 1,348 | $2,861 | Active | Mar 24 | — | |
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Mar $2,861
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| 1BR | 1 | 861 | $2,058 | Active | Mar 24 | — | |
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Mar $2,058
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| 1BR | 1 | 849 | $2,028 | Active | Mar 24 | — | |
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Mar $2,028
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| 1BR | 1 | 864 | $1,983 | Active | Mar 24 | — | |
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Mar $1,983
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| 1BR | 1 | 867 | $1,809 | Active | Mar 24 | — | |
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Mar $1,809
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| 1BR | 1 | 793 | $1,759 | Active | Mar 24 | — | |
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Mar $1,759
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| 1BR | 1 | 793 | $1,709 | Active | Mar 24 | — | |
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Mar $1,709
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| 1BR | 1 | 755 | $1,664 | Active | Mar 24 | — | |
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Mar $1,664
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| 1BR | 1 | 788 | $1,645 | Active | Mar 24 | — | |
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Mar $1,645
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| 1BR | 1 | 746 | $1,639 | Active | Mar 24 | — | |
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Mar $1,639
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| 1BR | 1 | 788 | $1,610 | Active | Mar 24 | — | |
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Mar $1,610
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| 1BR | 1 | 676 | $1,595 | Active | Mar 24 | — | |
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Mar $1,595
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| 1BR | 1 | 700 | $1,589 | Active | Mar 24 | — | |
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Mar $1,589
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| 1BR | 1 | 700 | $1,589 | Active | Mar 24 | — | |
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Mar $1,589
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| 1BR | 1 | 700 | $1,589 | Active | Mar 24 | — | |
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Mar $1,589
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| 1BR | 1 | 700 | $1,564 | Active | Mar 24 | — | |
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Mar $1,564
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| 1BR | 1 | 700 | $1,564 | Active | Mar 24 | — | |
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Mar $1,564
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| 1BR | 1 | 646 | $1,514 | Active | Mar 24 | — | |
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Mar $1,514
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| 1BR | 1 | 646 | $1,514 | Active | Mar 24 | — | |
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Mar $1,514
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| 3BR | 2 | 1,362 | $2,720 | Inactive | Mar 24 | — | |
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Mar $2,720
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| 2BR | 2 | 1,124 | $2,294 | Inactive | Mar 24 | — | |
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Mar $2,294
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| 2BR | 2 | 1,148 | $2,269 | Inactive | Mar 24 | — | |
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Mar $2,269
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| 2BR | 2 | 1,350 | $2,225 | Inactive | Mar 24 | — | |
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Mar $2,225
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| 2BR | 2 | 1,193 | $2,124 | Inactive | Mar 24 | — | |
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Mar $2,124
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| 2BR | 2 | 1,163 | $2,060 | Inactive | Mar 24 | — | |
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Mar $2,060
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| 2BR | 2 | 1,084 | $2,000 | Inactive | Mar 24 | — | |
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Mar $2,000
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| 1BR | 1 | 847 | $1,978 | Inactive | Mar 24 | — | |
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Mar $1,978
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| 2BR | 2 | 1,083 | $1,919 | Inactive | Mar 24 | — | |
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Mar $1,919
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| 1BR | 1 | 829 | $1,883 | Inactive | Mar 24 | — | |
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Mar $1,883
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| 1BR | 1 | 749 | $1,770 | Inactive | Mar 24 | — | |
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Mar $1,770
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| 1BR | 1 | 845 | $1,723 | Inactive | Mar 24 | — | |
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Mar $1,723
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| 1BR | 1 | 867 | $1,709 | Inactive | Mar 24 | — | |
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Mar $1,709
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| 1BR | 1 | 769 | $1,639 | Inactive | Mar 24 | — | |
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Mar $1,639
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| 1BR | 1 | 793 | $1,609 | Inactive | Mar 24 | — | |
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Mar $1,609
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| 1BR | 1 | 783 | $1,490 | Inactive | Mar 24 | — | |
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Mar $1,490
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| 1BR | 1 | 700 | $1,489 | Inactive | Mar 24 | — | |
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Mar $1,489
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| 1BR | 1 | 672 | $1,430 | Inactive | Mar 24 | — | |
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Mar $1,430
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| Studio | 1 | 646 | $1,414 | Inactive | Mar 24 | — | |
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Mar $1,414
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| Mid-rise A5 | 1BR | 1 | 786 | — | Inactive | Mar 24 | — |
| A4 | 1BR | 1 | 901 | — | Inactive | Mar 24 | — |
| B1 Garage | 2BR | 2 | 1,083 | — | Inactive | Mar 24 | — |
| B2 | 2BR | 2 | 1,150 | — | Inactive | Mar 24 | — |
| C1 Garage | 3BR | 2 | 1,370 | — | Inactive | Mar 24 | — |
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Affordability Risk in High-Income Micro-Market: At $1.75K monthly rent against a 1-mile median household income of $116.2K, the property operates at an 18.8% affordability ratio—well-positioned relative to renters, but this masks a critical geographic constraint. The immediate submarket is affluent and rental-heavy (82.8% renter-occupied), yet the income distribution shows 57.2% of households earn $100K+, suggesting limited demand from workforce renters who typically drive multifamily stabilization. Expansion beyond 3 miles reveals material demand dilution: the 5-mile radius median income drops to $85.0K with only 38.6% earning $100K+, and renter concentration falls to 65.0% as homeownership competition increases.
Demand Sustainability Dependent on White-Collar Retention: The property's rent profile targets high-income renters concentrated in a dense, affluent core (Las Colinas office/corporate corridor). This creates both upside—strong household incomes support pricing power—and concentration risk if the surrounding employment base shifts or corporate tenancy weakens.
Source: US Census ACS 5-Year Estimates (2023) · 2 tracts (1mi)
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Pet-friendly community
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Appraisal Snapshot – Single Data Point Limits Analysis
With only one 2025 appraisal on file, a trend assessment is impossible; the -1.8% YoY decline suggests recent softening, but without prior-year data, market context is unclear. At $211.8K per unit, the property values below newer Dallas-class A comps ($220–240K), indicating either non-prime submarket positioning or age-related deferred capital. The 81.4% improvement-to-19.6% land ratio is typical for stabilized 2008-vintage assets and signals limited redevelopment optionality without significant demolition spend.
| Year | Total Value | Change |
|---|---|---|
| 2025 | $108,012,710 | -1.8% |
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Rating deterioration and operational red flags undermine asset quality. The 3.2-star average over the past six months versus a 4.0 overall rating masks a sharp bifurcation: 220 five-star reviews (64.7% of total) offset by 57 one-star reviews (16.8%), suggesting polarized resident experiences rather than consistent performance. Negative reviews cluster around three material issues—deposit retention/move-out fee disputes, unit-level maintenance (clogged toilets, odors at move-in), and management responsiveness—with recurring mentions of predatory billing practices and communication failures that signal systemic operational dysfunction. The flat 3.2-star trend over consecutive six-month periods indicates no recovery trajectory, and the concentration of complaints against specific personnel (Kalyn Stewart) and processes (online payment portal reliability) suggests problems are structural rather than isolated. This review profile indicates deferred maintenance in Phase 1 units, aggressive receivables practices that elevate litigation/vacancy risk, and management instability that likely pressures retention and renewals.
340 reviews total
⭐️⭐️⭐️⭐️⭐️
I’m beyond grateful for the excellent experience Jamal provided at Vía Las Colinas in Irving. His communication, clarity, and guidance during the tour were outstanding. He was kind, professional, and made the entire process smooth and welcoming for me and my daughter.
After touring five other apartments, I’m completely sold on this community — and Jamal is the main reason why. I’m confident we’ll be living here very soon. Thank you, Jamal!
Owner response
Hi Rogelio, it's fantastic to hear that Jamal made such a positive impact during your visit. We strive to provide exceptional service, and it's rewarding to know that our efforts are appreciated. We look forward to welcoming you and your daughter to our community soon.
Sincerely,
The Via Las Colinas Management Team
🚨 Very frustrating and unfair experience with *Kalyn Stewart* 🚨, Turn Manager at Via Las Colinas! After moving units within the complex, she added a $578 charge to my bill so she could renovate the kitchen. She claimed a "cloudy stain" on the stovetop was beyond normal wear and tear. And because I live in the same complex, she knows she can get away with charging me because she added it to my rent bill!
I paid a security deposit which they did not use toward this stove-top. I've attached pictures of the stovetop and the email from management.
_Warning to future renters_ : *I suspect Via Las Colinas is abusing tenants who move within the complex to pay for renovations to the unit!*
Owner response
Thank you for sharing your experience. We understand your concerns and take them seriously. We encourage you to reach out to our office at +1 972-409-1100 or lascolinasmgr@willowbridgepc.com to discuss this matter further. We are committed to addressing your concerns and finding a resolution.
Sincerely,
The Via Las Colinas Management Team
Lived here for a year. The day I was given the keys, I walked into the unit and was greeted with a very strong poop smell. Turns out the bathroom was clogged with a MASSIVE mess in the toilet. When I brought it up to management, they apologized and said the contractors who were working on the pool were given my unit to use as their bathroom, and they missed the mess before giving me the keys. That was fun to clean.
The community and people itself are very nice.
When I went to return my key, I found the office had closed for a 'Company Wide Event' even though we hadn't received any kind of notice that the office was going to be closed, because I would've come the day before. I showed up the following morning and turned the key in the moment they opened. I was called a few hours later and the lady on the phone was incredibly rude and snapping that they were still waiting on my key. I told her I returned it in person to a staff member. She then hung up on me. I had also emailed them to let them know I wasn't aware of the office closure and would bring the key first thing the following day, and received a very passive aggressive response.
When I moved out, just as I saw in many other reviews for this complex, I was ALSO charged for replacing my stovetop after being there for a year. They claimed it was damaged. I used it maybe 4 times because I don't cook. They also charged me extra for cleaning even though I paid for the move-out cleaning service THROUGH THEM. I was going to use another company, but they encouraged I use their service instead. I emailed management back after receiving the invoice and have not gotten a response. Very disappointing, especially for how much we pay to live there. This is the shortest lease I've ever had, and the MOST I've been asked to pay. Beware!
Owner response
Hi Athen, we're sorry to hear about the issues you encountered during your time with us. We strive to provide a positive living environment and regret that we fell short in your case. We invite you to contact our office at 972-409-1100 or lascolinasmgr@willowbridgepc.com to discuss your concerns further. Your feedback is important to us, and we appreciate the opportunity to address these matters.
Sincerely,
The Via Las Colinas Management Team
The staff is nice but the apartments in phase 1 are out dated and very thin walls. At least a third of the residents are very dirty leaving trash in the public areas on non trash pick up days and there is a lot of movement and noise between 10pm and 1am most days of the week. The manager mails out refund checks for end of lease close out and then stops payment on the check with ZERO explanation. I am not sure they have any sense of what they are doing.
Owner response
Hi Joe, we regret to hear about the concerns you've raised regarding the condition of our community and the issues with noise and cleanliness. We strive to maintain a pleasant environment for everyone and appreciate your feedback. For the issue with the refund check, please contact our office at 972-409-1100 or lascolinasmgr@willowbridgepc.com so we can address this matter directly.
Sincerely,
The Via Las Colinas Management Team
I lived at this apartment for 3 years and have several complaints with how the apartment is run. For starters, If you choose to live here do not think about getting your deposit back no matter how hard you clean. After living and using a stove for 3 years, I think it is unreasonable that our stove will be "like new" as stated in the lease. We were charged $450 dollars to replace the stove top for minor scratches that did not effect the appearance or use of the stove.
Trash is one of my biggest complaints as I lived in the Highrise right next to the trash room. No matter what our hallway ALWAYS smelt like trash. The trash room was only cleaned once every few months and nothing from done from management about tenets leaving their trash in the room instead of throwing it down the chute.
About a year and a half into me living at this apartment, my truck had its catalytic converter stolen. Tennent's in the Highrise have access to the parking garage at the center of the complex. The thieves were able get up to the 4th floor of the garage and steal it because of the lack of urgency from management to fix the garage door. For almost 4 weeks we were driving in and out of the complex though doors that didn't work. Unfortunately, this was not a one off case.. several times this garage door would be broken for multiple days at a time. For the cherry on top, if the power went out or the WIFI was down as you got home, you would not be able to get into the garage until building staff were able to lock the doors open. In addition to the garage door, several doors were often propped open by tenants. Security was one of the last concerns this apartment has in mind.
Main water was often cut off to several parts of the complex with little to no warning and several times we had complex wide power outages with little communication for the management team.
There is a good reason why it is known this apartment is clearing out, Management clearly has no idea or just doesn't care how it runs their apartment. DO NOT move here.
Owner response
We appreciate your feedback and are sorry to hear about your experience. It’s important to us that our community feels well-maintained and secure, and we regret that this was not your experience. We take your concerns seriously and are committed to addressing these issues. Please contact our office at +1 972-409-1100 or lascolinasmgr@willowbridgepc.com so we can discuss your concerns further.
Sincerely,
The Via Las Colinas Management Team
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