Caprice is extremely unprofessional and unreliable. She spread alleged statements that led to the property manager being fired, and her repeated dishonesty calls her credibility into question. She should not be representing this company.

I’ve lived at Midway Urban Village for nearly five years and I’m generally a low-maintenance resident. Unfortunately, when I do need the leasing office, the experience is consistently frustrating and has gotten worse over time. The biggest issues are poor communication, lack of follow-through, billing mistakes, and little to no accountability.

Examples:
• Lease renewal: I had to repeatedly call/email for renewal paperwork that should have been sent earlier. I was later incorrectly charged a month-to-month rate due to the office not processing things correctly, and the resolution came with no acknowledgment or apology, just “we’ll reverse it if you sign,” this response specifically came from Ashley M. , who is supposed to be a replacement for the former woman who was clearly terrible at her job. It’s not giving much of an improvement in my opinion.

•Townhome transfer (started by Ashley, never completed by Ashley): The application process was disorganized, slow, and required constant follow-up. I was incorrectly told I didn’t qualify financially due to “missing paystubs” (not true). After I walked staff through what I had submitted, they finally understood and sent the lease days later. Even after signing, I received almost no guidance on next steps, unit assignment and deposit details were found by me logging in and figuring it out on my own.

•Billing questions: When I asked about what appeared to be duplicate or questionable utility charges (water/trash/amenities), the response was vague and unhelpful instead of a proper review and explanation. (Also Ashley)

The only consistently positive part of living here has been Maintenance, they’re responsive, professional, and seem to be the only team regularly doing thorough work.

I wanted to love this community and I’ve stayed a long time, but the leasing office operations need serious improvement. If you move here, document everything and be prepared to follow up multiple times to get basic issues resolved.

If you are considering moving here, please read this before signing—especially if you will be working with Caprice.

I want to share my experience because it reflects a pattern I encountered personally and also one that appears in many other reviews of this property.

During the touring and leasing stage, Caprice was helpful and responsive. However, after move-in, my experience changed significantly. Whenever I needed assistance as a resident, receiving a clear answer or timely follow-up became extremely difficult. Emails often went unanswered, and I regularly had to send multiple messages or make repeated phone calls before getting a response.

The most serious issue happened during my move-out process. The final statement contained several errors, including duplicate utility charges and a charge for a month when the unit was unoccupied. When I contacted the office, she acknowledged that these charges were incorrect. Despite this acknowledgement, no action was taken for a long period of time until I reached out again.

More recently, I reached out once more to follow up. I was told I would receive a response the next day, but no update ever came. Three more days passed with no reply to my email and no return call. This experience repeated the same pattern I encountered throughout my lease: issues were acknowledged but not resolved, promised follow-ups did not happen, and communication simply stopped unless I contacted the office again.

I’m sharing this because accurate billing and consistent communication are essential for residents, and these areas require improvement. I hope management will take a close look at the service standards in the leasing office, as this pattern creates unnecessary stress for residents who are simply trying to resolve routine matters.

I applied at Midway Urban Village and loved the property — the townhomes are beautiful, and the area is great. However, my experience with the leasing office, specifically Caprice, was extremely disappointing.

I was the primary applicant and paid the $250 deposit myself. My application was officially denied (I have the letter to prove it), but Caprice repeatedly insisted that my deposit wouldn’t be refunded because she claimed “I canceled” — which was completely false. My co-applicant, Manny, was conditionally approved and later withdrew his portion after Caprice refused to honor the 10 weeks free special that was being advertised. Instead, she told us she’d only offer him 4 weeks free, saying, “That’s it, I don’t care what the special says.”

Throughout the process, Caprice was rude, dismissive, and unhelpful. I noticed after reading other reviews that I’m not the only one who’s had this kind of experience with her — so it seems to be an ongoing problem. Terrie, on the other hand, was polite and kind, but unfortunately didn’t provide much help in resolving the issue.

After I filed a formal dispute through my bank, the property finally refunded the $250 deposit — which proves it should have been refunded from the start.

I really loved the property itself and would’ve been happy to live there, but the leasing staff’s attitude and lack of professionalism ruined the experience. Caprice could truly benefit from some training in customer service and professionalism.