7900 CHURCHILL WAY, DALLAS, TX, 752512000
$66,000,000
2025 Appraised Value
↓ 4.3% from prior year
Forced-sale refinancing candidate with management-recoverable operational value destruction—but deteriorating asset class dynamics and unfavorable debt position warrant caution. The property is underwater or near-neutral equity ($66.0M appraised value vs. $75.6M debt), with a maturing Bank of America tranche (originated Sept 2013) likely forcing the sale; current ownership churn since 2013 confirms prior distress. Operationally, a documented six-month management collapse (4.0 to 1.5 Google rating) depressed unit economics, though recent tactical improvements under new management suggest recoverable value—selective unit renovations across 100–150 units could unlock meaningful rent growth from a depressed base. Market positioning is mixed: zero near-term supply pressure and 71% renter concentration provide occupancy insulation, but the property sits in a lower-income pocket of a wealthier submarket with limited external rent-growth catalysts, car-dependent walkability (Walk Score 56), and a unit mix (70% 1BR) misaligned with post-COVID family demand. The 1998 vintage with only 12.5% renovation penetration and widespread deferred maintenance reinforce Class B positioning but require capital deployment.
Directional Read: Watch List (not Acquisition). This asset offers tactical value-add upside if acquired at a distressed basis reflecting current management discount, but the combination of refinancing risk, geographically constrained growth, and modest renovation depth limits IRR upside relative to other Dallas multifamily opportunities. Acquire only at 20%+ discount to appraised value and with clear exit assumptions tied to post-renovation rent achievement.
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Discover a range of thoughtfully designed floor plans at 7900 at Park Central, in Dallas, TX, tailored to fit your lifestyle. Choose from spacious one, two, and three-bedroom layouts featuring modern finishes and open-concept living. Each apartment is equipped with practical amenities, such as gourmet kitchens, ample storage space, and private balconies or patios. Embrace comfort and style with flexible floor plans that accommodate your unique needs.
7900 AT Park Central presents a mixed renovation profile with pockets of Class A positioning but inconsistent unit-level finishes. The 308-unit 1998 asset shows recent clubhouse renovation (2020-present) with high-end finishes—12–14 ft ceilings, stone fireplace, hardwood floors—but photo analysis reveals only 2 of 16 sampled units underwent kitchen/bath upgrades, with the majority showing builder-grade or fair condition (8 of 15 condition ratings). One unit displayed modern white slab cabinets with light gray quartz and stainless mid-range appliances; the rest remain dated. Paint scuffing appears widespread (4 instances vs. 2 fresh), and parking condition varies significantly across covered, underground, and surface lots, suggesting deferred maintenance at the unit level. The asset is positioned as Class B with moderate value-add potential—selective unit renovation targeting 100–150 units could support meaningful rent growth, but the 1998 construction date and low renovation penetration indicate below-market physical condition relative to newer competing supply.
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Location Profile Misaligned with Car-Dependent Context
Walk Score 56 and Transit Score 43 place this property firmly in car-dependent territory—tenants will drive for most errands despite moderate bikeability (57). The "Somewhat Walkable" designation typically reflects sparse pedestrian infrastructure and dispersed amenities, limiting appeal to transit-oriented or urban-lifestyle renters and constraining pricing power against Class A urban alternatives. Without avgmonthlyrent data, we cannot validate whether the submarket's rent compensates for this accessibility deficit, but suburban multifamily in Dallas at this walkability tier generally underperforms on NOI relative to higher Walk Score peers (70+) due to tenant acquisition costs and turnover pressure.
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7900 AT PARK CENTRAL faces zero near-term supply pressure. With 0.0% pipeline penetration and no active construction within competitive range, new supply poses no material threat to occupancy or rent trajectory. The improving submarket vacancy trend compounds the favorable positioning—the property can capture both occupier demand and pricing power without direct competitive deliveries fragmenting the market. This supply insulation is material for underwriting rent growth assumptions.
No multifamily construction permits found within 3 miles
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Refinancing risk is material and likely driving sale. Total debt of $75.6M against a $43.9M estimated sale price implies negative equity or thin margins—the current owner (absentee DST trust since Dec 2016) is underwater or near it, especially given a $66M appraised value that may not reflect current market rates. The Bank of America tranche ($26M, originated Sept 2013 on a 60-month term) likely matured in Sept 2018, leaving two active loans with unknown maturity dates and no rate data; refinancing either tranche at today's cap rates would materially worsen DSCR. Ownership churn is moderate but telling—a quit claim deed in 2013 suggests prior financial stress, and the rapid flip from $23.5M (2012) to $32.5M (2013) to $38.4M (2016) indicates aggressive repricing into a declining rate environment that has since reversed. This asset appears to be a forced sale candidate.
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Estimated from loan records, rental listings, and appraisal data using industry-standard assumptions.
Based on most recent loan: $30,745,000 (Dec 2016, attom)
Computed from nearby properties within 3 miles of similar vintage
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7900 at Park Central is a 308-unit, four-story mid-rise built in 1998 with brick exterior and wood-frame construction located in Dallas. The 396.8K SF property (322.1K SF NLA) offers one-, two-, and three-bedroom floor plans with gourmet kitchens, storage, and private balconies/patios in good condition. Park Central's walk score of 56 indicates car-dependent accessibility; no parking type is specified. Utility and pet policies are not documented in available records.
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Estimated from listed vacancies vs total units
| Unit | Beds | Baths | Sqft | Rent | Status | Listed | Days |
|---|---|---|---|---|---|---|---|
| Apt 7405 | 3BR | 2 | 1,391 | $4,464 | Inactive | Nov 25 | 19 |
| Apt 7306 | 3BR | 2 | 1,391 | $3,484 | Inactive | Nov 3 | 21 |
| Apt 7105 | 3BR | 2 | 1,391 | $3,216 | Inactive | Jul 8 | 277 |
| Apt 1203 | 2BR | 2 | 1,185 | $2,777 | Inactive | Nov 12 | 789 |
| Apt 14113 | 2BR | 2 | 1,096 | $2,698 | Inactive | Nov 25 | 44 |
| Apt 1406 | 2BR | 2 | 1,129 | $2,642 | Inactive | Nov 2 | 69 |
| Apt 4104 | 2BR | 2 | 1,185 | $2,603 | Inactive | Sep 9 | 33 |
| Apt 9104 | 2BR | 3 | 1,370 | $2,590 | Inactive | Jun 9 | 65 |
| Apt 14208 | 3BR | 2 | 1,391 | $2,552 | Inactive | Feb 1 | 69 |
| Apt 10102 | 3BR | 2 | 1,479 | $2,531 | Inactive | Jan 12 | 209 |
| Apt 12103 | 3BR | 2 | 1,391 | $2,364 | Inactive | Apr 12 | 118 |
| Apt 12304 | 3BR | 2 | 1,391 | $2,329 | Inactive | May 17 | 9 |
| Apt 10112 | 3BR | 3 | 1,479 | $2,308 | Inactive | Nov 12 | 425 |
| Apt 10302 | 3BR | 3 | 1,479 | $2,289 | Inactive | Mar 19 | 365 |
| 3BR | 2 | 1,391 | $2,287 | Inactive | Oct 1 | 1 | |
|
Sep $2,287
→
Oct $2,287
(↑0.0%)
|
|||||||
| Apt 5204 | 1BR | 1 | 989 | $2,275 | Inactive | Jan 11 | 210 |
| Apt 7305 | 3BR | 2 | 1,391 | $2,250 | Inactive | Nov 12 | 460 |
| Apt 14312 | 3BR | 2 | 1,391 | $2,248 | Inactive | Dec 19 | 233 |
| 3BR | 2 | 1,391 | $2,237 | Inactive | Sep 30 | 1 | |
|
Sep $2,237
|
|||||||
| Apt 2304 | 1BR | 1 | 989 | $2,231 | Inactive | Sep 24 | 62 |
| Apt 14212 | 3BR | 2 | 1,391 | $2,229 | Inactive | May 2 | 21 |
| Apt 3306 | 2BR | 2 | 1,096 | $2,191 | Inactive | Jul 17 | 356 |
| Apt 7104 | 1BR | 1 | 989 | $2,187 | Inactive | Nov 2 | 69 |
| Apt 10312 | 3BR | 3 | 1,479 | $2,182 | Inactive | May 8 | 96 |
| Apt 2404 | 1BR | 1 | 989 | $2,161 | Inactive | Apr 29 | 56 |
| Apt 2303 | 1BR | 1 | 989 | $2,155 | Inactive | May 2 | 57 |
| Apt 10109 | 2BR | 3 | 1,370 | $2,129 | Inactive | Nov 21 | 261 |
| Apt 14308 | 3BR | 2 | 1,391 | $2,126 | Inactive | Jan 12 | 209 |
| Apt 12204 | 3BR | 2 | 1,391 | $2,118 | Inactive | Dec 3 | 39 |
| Apt 13102 | 1BR | 1 | 768 | $2,096 | Inactive | Jun 27 | 365 |
| Apt 1105 | 2BR | 2 | 1,185 | $2,087 | Inactive | Jul 19 | 366 |
| Apt 9106 | 2BR | 3 | 1,370 | $2,068 | Inactive | May 17 | 10 |
| Apt 10110 | 2BR | 3 | 1,370 | $2,059 | Inactive | Nov 21 | 261 |
| Apt 10307 | 2BR | 3 | 1,370 | $2,059 | Inactive | Nov 12 | 270 |
| Apt 11409 | 1BR | 1 | 708 | $2,044 | Inactive | Apr 15 | 116 |
| Apt 3107 | 1BR | 1 | 768 | $1,999 | Inactive | Apr 16 | 115 |
| Apt 11412 | 2BR | 2 | 1,096 | $1,985 | Inactive | Jul 19 | 367 |
| Apt 8203 | 2BR | 2 | 1,185 | $1,974 | Inactive | Aug 15 | 1 |
| Apt 1205 | 2BR | 2 | 1,185 | $1,965 | Inactive | Jun 29 | 21 |
| 2BR | 2 | 1,185 | $1,960 | Inactive | Oct 1 | 1 | |
|
Oct $1,960
|
|||||||
| Apt 14405 | 1BR | 1 | 817 | $1,959 | Inactive | Sep 23 | 62 |
| Apt 6203 | 2BR | 2 | 1,185 | $1,947 | Inactive | Jul 3 | 1 |
| Apt 14102 | 1BR | 1 | 817 | $1,938 | Inactive | Oct 6 | 50 |
| Apt 14106 | 2BR | 2 | 1,185 | $1,911 | Inactive | Dec 22 | 20 |
| Apt 6304 | 2BR | 2 | 1,185 | $1,904 | Inactive | Apr 11 | 10 |
| Apt 6204 | 2BR | 2 | 1,185 | $1,875 | Inactive | Apr 12 | 421 |
| Apt 6202 | 2BR | 2 | 1,096 | $1,864 | Inactive | Jun 7 | 8 |
| Apt 6404 | 2BR | 2 | 1,185 | $1,855 | Inactive | Nov 12 | 513 |
| Apt 4101 | 2BR | 2 | 1,185 | $1,841 | Inactive | Aug 8 | 1 |
| 2BR | 2 | 1,129 | $1,840 | Inactive | Sep 23 | 1 | |
|
Sep $1,840
|
|||||||
| Apt 4201 | 2BR | 2 | 1,185 | $1,830 | Inactive | Jan 12 | 453 |
| — | 1BR | 1 | 989 | $1,829 | Inactive | Oct 27 | 189 |
| Apt 7203 | 1BR | 1 | 989 | $1,829 | Inactive | Jul 25 | 40 |
| Apt 2203 | 1BR | 1 | 708 | $1,826 | Inactive | Dec 14 | 26 |
| Apt 13303 | 2BR | 2 | 1,185 | $1,816 | Inactive | Apr 16 | 365 |
| 2BR | 2 | 1,096 | $1,813 | Inactive | May 30 | 1 | |
|
May $1,927
→
May $1,899
→
May $1,813
(↓5.9%)
|
|||||||
| Apt 14306 | 2BR | 2 | 1,185 | $1,811 | Inactive | Mar 19 | 365 |
| Apt 5301 | 1BR | 1 | 768 | $1,811 | Inactive | Nov 24 | 20 |
| Apt 6104 | 2BR | 2 | 1,185 | $1,791 | Inactive | Dec 8 | 366 |
| 2BR | 2 | 1,129 | $1,790 | Inactive | Sep 29 | 1 | |
|
Sep $1,790
|
|||||||
| Apt 7204 | 1BR | 1 | 989 | $1,779 | Inactive | Nov 12 | 462 |
| Apt 4404 | 2BR | 2 | 1,185 | $1,779 | Inactive | May 12 | 93 |
| Apt 8103 | 2BR | 2 | 1,185 | $1,771 | Inactive | Nov 18 | 54 |
| 2BR | 2 | 1,129 | $1,764 | Inactive | May 17 | 1 | |
|
May $1,764
|
|||||||
| Apt 8303 | 2BR | 2 | 1,185 | $1,759 | Inactive | Feb 1 | 69 |
| Apt 13204 | 2BR | 2 | 1,185 | $1,757 | Inactive | May 22 | 365 |
| Apt 11212 | 2BR | 2 | 1,096 | $1,744 | Inactive | Nov 14 | 268 |
| 2BR | 2 | 1,096 | $1,740 | Inactive | Sep 30 | 1 | |
|
Sep $1,740
|
|||||||
| Apt 6101 | 2BR | 2 | 1,096 | $1,739 | Inactive | Apr 12 | 118 |
| Apt 13103 | 2BR | 2 | 1,185 | $1,717 | Inactive | Jan 12 | 209 |
| Apt 11301 | 1BR | 1 | 898 | $1,714 | Inactive | Nov 12 | 270 |
| Apt 1307 | 2BR | 2 | 1,129 | $1,707 | Inactive | Nov 12 | 270 |
| Apt 5206 | 2BR | 2 | 1,185 | $1,707 | Inactive | Nov 13 | 269 |
| 2BR | 2 | 1,096 | $1,705 | Inactive | Sep 28 | 1 | |
|
Sep $1,705
|
|||||||
| Apt 1305 | 2BR | 2 | 1,185 | $1,700 | Inactive | Apr 28 | 404 |
| Apt 1106 | 2BR | 2 | 1,129 | $1,693 | Inactive | Nov 21 | 261 |
| 2BR | 2 | 1,096 | $1,690 | Inactive | Sep 29 | 1 | |
|
Sep $1,690
|
|||||||
| Apt 14110 | 2BR | 2 | 1,129 | $1,682 | Inactive | May 2 | 21 |
| Apt 3301 | 1BR | 1 | 768 | $1,680 | Inactive | Jul 8 | 57 |
| Apt 13203 | 2BR | 2 | 1,185 | $1,675 | Inactive | Dec 19 | 534 |
| Apt 6302 | 2BR | 2 | 1,096 | $1,664 | Inactive | Nov 12 | 270 |
| Apt 5105 | 2BR | 2 | 1,185 | $1,662 | Inactive | Feb 26 | 22 |
| Apt 11203 | 2BR | 2 | 1,096 | $1,630 | Inactive | Feb 25 | 23 |
| Apt 14313 | 2BR | 2 | 1,096 | $1,622 | Inactive | Jan 11 | 210 |
| Apt 7101 | 2BR | 2 | 1,096 | $1,618 | Inactive | Sep 18 | 1 |
| Apt 3109 | 2BR | 2 | 1,096 | $1,618 | Inactive | Sep 17 | 1 |
| Apt 11401 | 1BR | 1 | 989 | $1,606 | Inactive | Feb 17 | 51 |
| Apt 5203 | 1BR | 1 | 989 | $1,584 | Inactive | Aug 25 | 1 |
| Apt 3409 | 2BR | 2 | 1,096 | $1,580 | Inactive | May 20 | 18 |
| Apt 3105 | 1BR | 1 | 817 | $1,577 | Inactive | May 8 | 96 |
| Apt 1202 | 1BR | 1 | 817 | $1,570 | Inactive | Aug 29 | 1 |
| Apt 11211 | 1BR | 1 | 768 | $1,570 | Inactive | Jan 16 | 85 |
| Apt 7302 | 2BR | 2 | 1,096 | $1,565 | Inactive | Apr 11 | 57 |
| Apt 14401 | 1BR | 1 | 817 | $1,562 | Inactive | Nov 12 | 270 |
| Apt 6301 | 2BR | 2 | 1,096 | $1,559 | Inactive | May 8 | 96 |
| Apt 5304 | 1BR | 1 | 989 | $1,553 | Inactive | Aug 27 | 1 |
| Apt 14403 | 1BR | 1 | 989 | $1,547 | Inactive | Nov 25 | 142 |
| Apt 12301 | 1BR | 1 | 989 | $1,540 | Inactive | Jun 9 | 347 |
| Apt 2401 | 1BR | 1 | 989 | $1,532 | Inactive | Apr 14 | 365 |
| Apt 14101 | 1BR | 1 | 817 | $1,515 | Inactive | Apr 9 | 126 |
| Apt 3302 | 1BR | 1 | 989 | $1,512 | Inactive | Nov 2 | 22 |
| Apt 14302 | 1BR | 1 | 817 | $1,512 | Inactive | May 8 | 96 |
| Apt 5201 | 1BR | 1 | 768 | $1,509 | Inactive | Jul 19 | 367 |
| Apt 12201 | 1BR | 1 | 989 | $1,495 | Inactive | Dec 22 | 77 |
| Apt 11305 | 1BR | 1 | 708 | $1,492 | Inactive | Dec 5 | 247 |
| Apt 14304 | 1BR | 1 | 989 | $1,489 | Inactive | Jun 7 | 52 |
| Apt 13401 | 1BR | 1 | 817 | $1,475 | Inactive | Jul 8 | 36 |
| Apt 14209 | 1BR | 1 | 708 | $1,463 | Inactive | Sep 23 | 97 |
| Apt 2204 | 1BR | 1 | 708 | $1,458 | Inactive | Oct 28 | 62 |
| Apt 5403 | 1BR | 1 | 989 | $1,451 | Inactive | Dec 20 | 232 |
| Apt 13201 | 1BR | 1 | 817 | $1,448 | Inactive | Dec 23 | 19 |
| Apt 14301 | 1BR | 1 | 817 | $1,437 | Inactive | Aug 11 | 1 |
| Apt 1102 | 1BR | 1 | 817 | $1,437 | Inactive | Jan 12 | 209 |
| 1BR | 1 | 817 | $1,436 | Inactive | Oct 1 | 1 | |
|
Sep $1,436
→
Oct $1,436
(↑0.0%)
|
|||||||
| Apt 14105 | 1BR | 1 | 817 | $1,428 | Inactive | May 24 | 365 |
| Apt 14203 | 1BR | 1 | 989 | $1,427 | Inactive | Feb 25 | 365 |
| Apt 8102 | 1BR | 1 | 768 | $1,426 | Inactive | Dec 3 | 55 |
| Apt 11309 | 1BR | 1 | 708 | $1,421 | Inactive | Jul 8 | 36 |
| Apt 5101 | 1BR | 1 | 768 | $1,415 | Inactive | Jan 14 | 110 |
| Apt 14202 | 1BR | 1 | 817 | $1,414 | Inactive | Nov 12 | 270 |
| Apt 14402 | 1BR | 1 | 817 | $1,405 | Inactive | Apr 16 | 365 |
| Apt 14409 | 1BR | 1 | 708 | $1,390 | Inactive | Aug 8 | 1 |
| Apt 3407 | 1BR | 1 | 768 | $1,388 | Inactive | Nov 15 | 266 |
| Apt 11407 | 1BR | 1 | 708 | $1,382 | Inactive | Dec 7 | 245 |
| 1BR | 1 | 768 | $1,380 | Inactive | Sep 25 | 1 | |
|
Sep $1,380
|
|||||||
| Apt 3207 | 1BR | 1 | 768 | $1,345 | Inactive | Jun 28 | 41 |
| 1BR | 1 | 768 | $1,344 | Inactive | Sep 29 | 1 | |
|
Sep $1,344
|
|||||||
| Apt 3304 | 1BR | 1 | 708 | $1,340 | Inactive | Aug 8 | 1 |
| Apt 3303 | 1BR | 1 | 768 | $1,317 | Inactive | Nov 2 | 22 |
| Apt 14309 | 1BR | 1 | 708 | $1,304 | Inactive | Mar 30 | 365 |
| Apt 7404 | 1BR | 1 | 989 | $1,303 | Inactive | Nov 21 | 261 |
| Apt 3305 | 1BR | 1 | 817 | $1,302 | Inactive | May 22 | 68 |
| Apt 8301 | 1BR | 1 | 768 | $1,288 | Inactive | Nov 21 | 261 |
| Apt 1104 | 1BR | 1 | 708 | $1,267 | Inactive | Jun 17 | 42 |
| Apt 3404 | 1BR | 1 | 708 | $1,257 | Inactive | Apr 11 | 109 |
| Apt 13301 | 1BR | 1 | 817 | $1,238 | Inactive | Feb 25 | 365 |
| Apt 4302 | 1BR | 1 | 708 | $1,191 | Inactive | Dec 9 | 498 |
| Apt 14107 | 1BR | 1 | 708 | $1,190 | Inactive | Jan 11 | 45 |
| Apt 1204 | 1BR | 1 | 708 | $1,190 | Inactive | Feb 7 | 18 |
| Apt 14407 | 1BR | 1 | 708 | $1,155 | Inactive | Mar 21 | 39 |
| Apt 14207 | 1BR | 1 | 708 | $1,138 | Inactive | Jan 13 | 55 |
| Apt 11101 | 1BR | 1 | 708 | $1,073 | Inactive | Jun 15 | 321 |
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Affordability and Demand Profile:
The 1-mile micro-market shows significant rent pressure: a 25.7% affordability ratio indicates monthly rent consuming roughly $1,945 of the $75.7K median HHI, suggesting the property is positioned at the upper end of the immediate trade area's payment capacity. The 71.0% renter concentration in the 1-mile radius signals strong captive demand, but this skews affluent—40.8% of households earn $100K+—making this a lifestyle/young professional play rather than workforce housing.
Geographic Mismatch and Growth Signal:
The 3-mile and 5-mile radii show materially higher median incomes ($85.9K and $99.8K respectively) with lower affordability ratios (19.4% and 19.3%), indicating the property sits in the lower-income pocket of an otherwise wealthier submarket. This geographic compression means limited upside from external market rent growth, though the 59.4%–71.0% renter concentration across all rings confirms sustained multifamily demand. The absence of population growth data limits trajectory assessment, but the high renter percentage at 1-mile depth suggests established density rather than emerging growth.
Source: US Census ACS 5-Year Estimates (2023) · 2 tracts (1mi)
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Unit Mix Analysis – 7900 AT Park Central
The property's unit composition is heavily skewed toward one-bedroom units (70 of 308 units, 22.7%), with two-bedrooms representing the second-largest cohort at 17.8%, creating a narrow demographic appeal concentrated on single occupants or couples rather than families. The three-bedroom-plus inventory at just 5.5% and complete absence of studios suggests underexposure to both luxury downsizers and entry-level renters—segments that typically command premium or volume economics respectively. Without rent data by unit type, the portfolio's yield optimization across the mix cannot be assessed, but the 2BR underweight relative to the 1BR concentration may signal either market-constrained development at time of build (1998) or historical tenant preference that now misaligns with post-COVID demand for larger home offices and family space.
Estimated from 142 listed units (46.1% of 308 total)
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Appraisal Summary: 7900 AT Park Central
The property experienced a 4.3% year-over-year decline to $66.0M, translating to $214.3K per unit—a compression likely driven by recent cap rate expansion or operational headwinds rather than structural obsolescence of this 1998-vintage asset. Land represents only 13.7% of appraised value ($9.0M), limiting redevelopment optionality; meaningful value creation would require significant improvement-level repositioning rather than a land play. The YoY retreat warrants clarity on comparable sales timing and whether the appraisal reflects current market rents or distressed comps, particularly given the modest land-to-total ratio constraining exit flexibility.
| Year | Total Value | Change |
|---|---|---|
| 2025 | $66,000,000 | -4.3% |
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Severe management crisis followed by partial recovery—but trajectory remains deeply negative. The 6-month rating collapse from 4.0 to 1.5 reflects a documented operational breakdown: unresponsive management, persistent maintenance failures (mold, leaks, water damage), pest infestation, and security failures (broken gates, mail theft). The recent shift upward from late 2025 onward correlates with new management (Naomi, Zach) and suggests tactical improvements in responsiveness and cleanliness, but 58 of 194 reviews are 1-star and January 2026 reviews remain uniformly negative on core issues. This property shows management-driven value destruction rather than structural obsolescence—recoverable with competent operators, but current trajectory suggests the prior ownership/management significantly compromised unit economics and resident retention.
192 reviews total
Don’t move here—seriously. This place has some of the worst management I’ve ever dealt with. Calls go unanswered, messages disappear into the void, and the new manager, Naomi, is even worse. She doesn’t return calls, doesn’t follow up, and half the time doesn’t even show up to the office.
Owner response
Thank you for taking the time to share your feedback. We’re truly sorry that this was your experience and understand how frustrating that must have felt.
At the time of your application, our community was impacted by inclement weather due to a snowstorm, which required the office to be temporarily closed for the safety of our team and residents. Unfortunately, this did affect our ability to move forward as quickly as we would have liked, and we regret any inconvenience or miscommunication this caused.
We take all feedback seriously and are always looking for ways to improve our communication and service. I would welcome the opportunity to discuss this further and address any remaining concerns directly. Please feel free to reach out to me via email at nmay@livehilltop.com
.
Thank you again for your feedback.
— Noemi
Terrible experience. I’ve been living with leaks, humidity, and mold for two continuous months. The “repairs” were superficial, and the problem persists. It’s unhealthy and dangerous, especially for people with respiratory issues.
The security is nonexistent: over 4 packages have been stolen, mailboxes are always open, the cameras are useless, and access points are damaged. They never respond to emails, and the management is rarely available in the office.
To top it off, my mom’s car was towed due to a system error, forcing me to pay $220. I’ve wasted time from work chasing answers that never come.
Zero accountability, zero security, and zero concern for the residents. I do not recommend it!!!!
Owner response
Thank you for taking the time to share your experience. We take concerns related to health, safety, and communication very seriously, and we are disappointed to hear that you feel your experience has not met expectations.
Regarding maintenance, any reports involving leaks, humidity, or potential mold are addressed following established protocols, including inspections and corrective actions as appropriate. If issues persist after repairs, we encourage residents to notify management promptly via LOFT so additional evaluation can be completed.
In terms of security and packages, the community offers designated delivery options, and access points and camera systems are routinely monitored and maintained. Mail areas are secured, and we continually remind residents to ensure doors are properly closed to help prevent unauthorized access.
Towing is handled in accordance with community policy and is enforced by a third-party vendor. Vehicles are only towed if they are not properly registered or if there is a system discrepancy at the time of enforcement. We understand how frustrating this can be and are always willing to review documentation when concerns are brought to our attention.
Our team strives to be available and responsive, and we regret if you felt communication fell short. We would welcome the opportunity to discuss your concerns directly, review your account in detail, and work toward a resolution.
Please contact the management office directly so we can address this matter further.
— Management Team
I've seen so many bad things in this apartment complex never move here. Gates never work, postal mail always open, frequently lost packages, leaks in the apartments with water with a disgusting smell, security cameras that do not work, they tow the cars and the cars are permanently registered, never move here
Owner response
Hi Osnelvis,
Thank you for sharing your concerns. After reviewing our records, we are unable to locate you as a current or past resident of our community. That said, we would like to address the points mentioned for clarity.
Our community offers secure package lockers for deliveries, which are available to help prevent lost or misplaced packages. Our security cameras have been fully operational for several months and are actively monitored. Vehicles are only towed when they are not registered or are not in compliance with community parking policies.
Maintenance matters, including leaks, are handled on a case-by-case basis and are typically addressed within 24–48 hours once reported. While our gates are functional, there have been occasional service interruptions due to damage caused within the community, which are promptly addressed as repairs are needed. Additionally, postal areas are secured with coded access; if doors are found open, it is often due to residents not properly securing them after use.
We take all feedback seriously and remain committed to maintaining a safe, well-managed community. If you believe there has been an error or would like to discuss any concerns further, we encourage you to contact the management office directly so we can assist appropriately.
What I've seen the bathroom is too small,toilet is way down low and not enough space, I don't know why is so pricey,maybe cause garage is underground but not my type.All seems small.
Owner response
Hi Maria,
Thank you for taking the time to share your feedback. We understand that layout and space preferences vary from person to person, and we’re sorry to hear that the floor plan did not meet your expectations. Our pricing reflects a combination of factors, including location, amenities, and features such as our underground garage, but we recognize that what works for one individual may not be the right fit for another.
We truly appreciate you touring our community and sharing your perspective, and we wish you the best in finding a home that better suits your needs.
Owner response
Hi Leyda,
Thank you for taking the time to leave a review. We’re sorry to see a one-star rating and would appreciate the opportunity to understand what happened. Your feedback is important to us, and we want to address any concerns you may have.
When you have a moment, please reach out to us directly at nmay@livehilltop.com so we can learn more and work toward making things right.
Thank you,
Noemi May- Community Director
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